Russell & Smith Honda

Long time loyal customers buying here again We bought our Honda Odyssey and Honda Accord from this dealership 9 years ago and had a wonderful experience. Then when our cars flooded in Hurricane We bought our Honda Odyssey and Honda Accord from this dealership 9 years ago and had a wonderful experience. Then when our cars flooded in Hurricane Harvey, we knew right away that we were going to buy again from Russell & Smith Honda. We worked with Memo Torres and the process was so smooth. Despite the stress from the hurricane, Memo did a great job explaining the features of the cars and accommodating our accelerated timeline. There weren't any high pressure sales or gimmicks like other dealers. We bought another Odyssey and a Ridgeline this time. When we need new cars again in the future, we will be back... for a third time! More

Relatively seamless Bought an Odyssey from Russell Smith Honda. Ben Truong and Michael Daniels did a great job explaining the vehicle, accommodating multiple test drives Bought an Odyssey from Russell Smith Honda. Ben Truong and Michael Daniels did a great job explaining the vehicle, accommodating multiple test drives and outlining the pricing. Nick Watson, the manager, stepped in just at the right time to get service to install the tint, seal the deal and provide an overall positive experience. More

Excellent Service Thanks to Branch Grabarkwitz, service advisor. My odyssey had a air sound problem near passenger seat (front side), Branch did an excellent job to fin Thanks to Branch Grabarkwitz, service advisor. My odyssey had a air sound problem near passenger seat (front side), Branch did an excellent job to find the root cause for the sound and replaced necessary items, Now I'm very happy and there is no air sound and again thanks to Branch. More

Purchased a car the day before Harvey arrived My old Honda Accord gave out at 210,000 miles on the highway the day before Harvey arrived. I contacted several dealerships, and Russell & Smith was My old Honda Accord gave out at 210,000 miles on the highway the day before Harvey arrived. I contacted several dealerships, and Russell & Smith was quick to reply with a good offer. Timing was essence, and we completed the transaction within 2 hours, and I was very pleased with the in people I worked with, and I trust this dealership. I live in an area that typically does not flood, and I feel fortunate and blessed to have a new car upon which I can rely. More

Excellent Experience I recently came in to buy a Honda CRV. I had an excellent experience. The car exterior and interior were explained to me in detail. She explained the I recently came in to buy a Honda CRV. I had an excellent experience. The car exterior and interior were explained to me in detail. She explained the technology features that the car has. I was able to pair my phone with the car! That was super fun! I know how the car remote works and what advantages/updates it has. I am fully aware of the CRV and what it comes with.It's such a great car. Maria is a wonderful and patient. I bought two cars from her. She helped me select a car that truly fits me. Thank You! I recommend Russell and Smith Honda! I will definitely come in the future to make more purchases. More

Repeat Buy My husband and I went to Russell and Smith Honda to purchase another vehicle. We have bought 2 vehicles from this dealership. Our sales consultant , My husband and I went to Russell and Smith Honda to purchase another vehicle. We have bought 2 vehicles from this dealership. Our sales consultant ,Zee, was very helpful with our purchase . He worked with the manager to give us a good price(we are retired citizens). Jad Jibin (finance) explained every detail about our purchase and finance. Once again, THANKS to Russell and Smith Honda. More

Great first car buying experience I initially went to Russel and Smith and did a test drive with Zee. He was very helpful and gave me great information. After reviewing all my options, I initially went to Russel and Smith and did a test drive with Zee. He was very helpful and gave me great information. After reviewing all my options, I called back a couple weeks later and communicated with Alan. He was also very helpful and answered all my questions and concerns before going to the dealership. When I came in person again, I test drove with Ed and he was very helpful and made sure everything was in order. When an issue came up regarding my offer, I spoke with Dino. Dino responded quickly and accepted my offer after I expressed the issues I had regarding it. After that was settled, I worked with Jad in financing. He was extremely helpful and provided clarity to all the questions I had about my warranty options. Everyone that I spoke to at the dealership was very kind and always had the customer's best interest. This was the first time I purchased a new car, and the employees provided me with an excellent experience. Not one person that worked there was ever rude to me, and always greeted me with a smile. I visited several dealerships during my search, and the customer service at Russel and Smith was by far the best. Even when I went back to put on my plates, someone else helped me right away. Thank you all so much for making this such a great experience. I am very happy with my purchase and would recommend the dealership to anyone I know looking for a car. More

Straightforward, direct, respectful I was looking for a new car on a fairly tight timeframe -- new to the city with a car that wouldn't pass inspection and wanting a new vehicle before s I was looking for a new car on a fairly tight timeframe -- new to the city with a car that wouldn't pass inspection and wanting a new vehicle before starting work. The initial visit was very positive. I was given the chance to explore multiple different trim lines in the vehicles themselves (not just reading in a pamphlet, but actually sitting in them and exploring the controls). The test-drive was the longest test drive offered at any dealership from multiple different manufacturers: it was made clear to me that I could drive until I felt like I had a good sense of the vehicle, as opposed to "this is the route we always take." While I refused to make a purchase on the first day, the team respected my desire to comparison shop. When I returned to discuss financial options, the process was simple. I had a price target, made clear that that was what was needed to get my purchase, and so that's exactly what we agreed upon. No haggling, no back and forth, no surprise small print, no extra fees. There were no surprises when working with the financial office. All of the communications were direct, straightforward, respectful, and made the process fast and easy. More

Good deal, good product Our experience was a positive one. I had driven a Honda Accord for 15 years and wanted another Honda. Russell & Smith, the closest dealership to my h Our experience was a positive one. I had driven a Honda Accord for 15 years and wanted another Honda. Russell & Smith, the closest dealership to my home, filled the bill. More