Back

Russell & Smith Mazda

Houston, TX

4.8
446 Reviews

3440 South Loop West

Houston, TX

77025

Directions

By Type

Showing 446 reviews

August 28, 2023

Great service and we love the Mazda 3 hatchback. Would purchase from here again in the future. More

by joycehofemann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franklin
Sep 13, 2023 -

Russell & Smith Mazda responded

We are so happy to read such a great review about our team at Russell & Smith Mazda! We appreciate your feedback and look forward to helping you again. Have a great day!

August 17, 2023

My go-to for service on my Mazda CX-5. They are professional, courteous, honest and efficient. I love the videos of them checking out your car and pointing out problems; very, very helpfu More

by clack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember who checked me in and out, but he was great!, Gilton Huggett, Nicholas Sabzrvari
Aug 25, 2023 -

Russell & Smith Mazda responded

Hi Clack, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

August 17, 2023

The service was great from scheduling the appointment, to drop off and pick up. My Advisor, Joel Garcia, outlined the process and procedures for my annual inspection for required and recommended work and the More

by marnolan729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Garcia
Aug 25, 2023 -

Russell & Smith Mazda responded

We are glad we could help! It's great to hear that Joel and our team took good care of you during your visit. If you have any further questions, please give us a call. We're always happy to help!

August 09, 2023

I have a wonderfull experience with this dealer based on the amazing person giltton hugget , this man was one of strongest reason that i am now a mazda customer then with his amazing skills and customer ser More

by Khaled mohamed
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett
Aug 23, 2023 -

Russell & Smith Mazda responded

Khaled, thank you for your kind review; we are happy to pass along your comments to Gilton! Thank you so much again for your feedback! We hope you have a great day!

July 24, 2023

This was my first time to have my car serviced since my purchase of the vehicle. The new car prep had not been completed until a sales representative alerted me to the front, passenger and driver window More

by Psermas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel - service dept
Jul 24, 2023 -

Psermas responded

Nice job

July 13, 2023

Great service, easy to schedule app online, courtesy vehicle provided, constant communication and helpful video showing maintenance being performed. More

by Jacoburac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Garcia
Jul 31, 2023 -

Russell & Smith Mazda responded

Good morning, Jacob. Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 06, 2023

I been a customer for many years every time I come for service I have a great experience. Everyone goes above and beyond to help. Alfredo is fantastic More

by Elieromano27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo , Gilton Huggett, Steve Rodriguez
Jul 11, 2023 -

Russell & Smith Mazda responded

Thank you for your kind review; we are happy to pass along your comments to our team! It's great to hear that Alfredo was so helpful and we look forward to helping you again. Have a great day!

July 06, 2023

Joel G provided awesome service in keeping me updated of the issues and when my vehicle was ready to pick up. He also made sure to answer any questions I had. Great service AND speed to get my vehicle back More

by OK_USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel G in service
Jul 11, 2023 -

Russell & Smith Mazda responded

We are glad we could help! We look forward to your next visit! Take care!

July 01, 2023

Ran into title problem but was resolved. Good salesman Gilton Huggett - ask for him. Went back and forth on the trade in offer but was resolved to both side satisfaction. More

by autochrome
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilton Huggestt, Gilton Huggett
Jul 11, 2023 -

Russell & Smith Mazda responded

Autochrome, we are glad we could help! If you have any further questions, please give us a call. We're always happy to be of service! Thank you for your review.

June 25, 2023

Good service. I was satisfied with your service to my car. Thanks. Personnel was helpful. More

by Patricia
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nathan.
Jul 11, 2023 -

Russell & Smith Mazda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

2
...