Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russell & Smith Mazda
Houston, TX
447 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 447 reviews
Helpful June 06, 2023
The dealership provides excellent service with appointments available within a day or two. The mechanic makes a video of the car inspection and explanation needed maintenance. appointments available within a day or two. The mechanic makes a video of the car inspection and explanation needed maintenance. More
by Beverly 22
Employees Worked With
Ravi Sapkota, Otto Schnellbacher
May 08, 2023
AVOID THIS DEALERSHIP! ! We had a horrible experience with the sales team. They wasted my day. Chris was verbally rude and abusive and shouted at me and my family in front ! We had a horrible experience with the sales team. They wasted my day. Chris was verbally rude and abusive and shouted at me and my family in front of the whole showroom. That is just unacceptable behavior from a manager. I have purchased many many cars, but this was the worst customer service experience ever. Chris has no manners and no customer service skills. Maybe he needs some training. Earlier that day, we had agreed on a price, we came back just few hours later to purchase after getting our payment and documents and they increased the price by a few thousand $.. Wasted our time. They have an unfair, unethical business practice. Also they have mark ups on all their cars. So this is one of those mark up stealerships. AVOID! That same day we went to another Mazda dealership and got the same model, spec at a much lower price. My Advice: Shop around and Avoid this dealership at all cost if you value your time and want a fair and honest experience More
by Pat
Employees Worked With
Chris, Ravi Sapkota, Steve Rodriguez, Otto Schnellbacher, Alejandro Montoyo, Stephen Raggette
April 26, 2023
Great Customer service as always from Nathan. Answered all my questions on repairs and my repairs were completed in a timely manner. Recommend him as a service advisor. Answered all my questions on repairs and my repairs were completed in a timely manner. Recommend him as a service advisor. More
by kpc228
Employees Worked With
Nathan Nguyen
April 14, 2023
Always satisfied when either purchasing a vehicle or getting one serviced. Everyone is very professional and knowledgeable. Have never had a bad experience. getting one serviced. Everyone is very professional and knowledgeable. Have never had a bad experience. More
by Hopper
Employees Worked With
Stephen J. Rodriguez, Service Advisor and the entire service area deserve a 5 star rating., Gilton Huggett
March 31, 2023
I purchased a Mazda CX-5 PP from Russell and Smith recently. Overall my experience was great. I would like to give them 4.5 star for the entire process. I wish they had more CX-5 Premium plus in stock recently. Overall my experience was great. I would like to give them 4.5 star for the entire process. I wish they had more CX-5 Premium plus in stock. I got a good deal for my 2023 CX-5 Premium plus. Special thanks to Gilton Huggett and Jacob Burlison. More
by sdhurjhoti
Employees Worked With
Gilton Hugget, Jacob Burlison, Jose Maldonado
February 09, 2023
As usual, outstanding service from Service Advisors Alfredo Vega and Stephen J Rodriguez. Congratulations to the Service Manager Bryan Trevino and his team! Alfredo Vega and Stephen J Rodriguez. Congratulations to the Service Manager Bryan Trevino and his team! More
by Joane Perry
Employees Worked With
Alfredo Vega, Stephen J Rodriguez
January 19, 2023
My service visit to Russell & Smith Mazda was stress free. Joel Garcia, service advisor, was courteous and professional in keeping me abreast of with what was going on. I was particularly impressed wit free. Joel Garcia, service advisor, was courteous and professional in keeping me abreast of with what was going on. I was particularly impressed with the video showing my Mazda being inspected and the resulting recommendations. The video is a nice touch. More
by rayschick
Employees Worked With
Joel Garcia
