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Rusty Wallace Kia Alcoa
Louisville, TN
6,343 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,343 reviews
April 02, 2021
It was the first time I ever bought a brand new car. And they made it a great experience!! I will be back again to their dealership!! they made it a great experience!! I will be back again to their dealership!! More
by Courtaney
Verified Customer
Helpful April 02, 2021
Backed up our new car with no problems, we will definitely be using again when we make our next purchase. Dylan and Will went above and beyond to make sure it was taken care of definitely be using again when we make our next purchase. Dylan and Will went above and beyond to make sure it was taken care of More
by jshillings
April 02, 2021
Didn’t get what I wanted and I tried to upgrade the car but the sales person just wanted me out the door. I could’ve been sold a brand new sorento but there was no effort given by the sales and I have buye but the sales person just wanted me out the door. I could’ve been sold a brand new sorento but there was no effort given by the sales and I have buyers remorse honestly. I wanted a sorento with all the bells and whistles and just got a basic. I won’t buy there again. He didn’t seem to be interested in listening to what I wanted. When I tried to ask questions is was dismissed and vague. The finance guy was more aggressive with selling me a warranty than the sales person with the car. Just overall a rushed and not a good experience. I wished I could’ve been shown other cars that had more features so I could’ve weighed my options. I wouldn’t recommend. More
by RPA2019
April 02, 2021
I have always been very satisfied with my serviceI get I have always been very satisfied with my service I get from them. They are always very helpful and professional. It is always clean , Jenna is the I have always been very satisfied with my service I get from them. They are always very helpful and professional. It is always clean , Jenna is the BEST !! More
by DLAVIER
Employees Worked With
Jenna Mayes
April 02, 2021
It was time for my regular oil change. I went to Rusty Wallace and waited while the service was done. I was pleased with the service. I was shown what services they had done and what they had checked. T Wallace and waited while the service was done. I was pleased with the service. I was shown what services they had done and what they had checked. The car was returned to mr freshly washed. More
by EMMIES.MAMA
Employees Worked With
Jenna Mayes
April 02, 2021
Great customer service. Updated me about my car frequently. Offered a rental timely. Explained throughly what was needed done. Got my car done fast. Great service frequently. Offered a rental timely. Explained throughly what was needed done. Got my car done fast. Great service More
by CHRISTY.GOOD
April 02, 2021
Thank you Greg Taylor and Brandon for your kindness and hospitality. I really appreciate all the help. The experience was great! I love my new Forte! hospitality. I really appreciate all the help. The experience was great! I love my new Forte! More
by mnelson701
April 01, 2021
the best sales person i have had in my life greg taylor up front and knows facts about the car he is selling. and i have bought several new cars in my 74 years. up front and knows facts about the car he is selling. and i have bought several new cars in my 74 years. More
by wd4ngc
April 01, 2021
Very satisfied with the purchase I made. It was nice working with Dylan, he answered all our questions and gave all the information that was needed. working with Dylan, he answered all our questions and gave all the information that was needed. More
by RAKESHSURAPANENI
April 01, 2021
David Autry was super helpful, and did everything in his power to help me make and informed decision on which car was right for me!! power to help me make and informed decision on which car was right for me!! More
by THAT1CHIK
