Rusty Wallace Kia Alcoa

I directed a female friend to this dealership to purchase a vehicle and she was treated with consideration and respect. Our salesman, BJ McNeely, worked with her and she was delighted with the choices provid a vehicle and she was treated with consideration and respect. Our salesman, BJ McNeely, worked with her and she was delighted with the choices provided her and happy with the choice she made. This was her first new car purchase and based on her experience with your team she will be a customer of yours for years to come. It was a comfortable experience for us both. Thank You, Douglas Clarke Customer, Delenn Yake More

Spent over $1000 and features that worked when I took it in do not work now. Employees were very nice and friendly. The automatic buttons on sliding doors and tailgate open and close do not work unless you in do not work now. Employees were very nice and friendly. The automatic buttons on sliding doors and tailgate open and close do not work unless you are on inside or use key fob. More

Oil change Waiting period was 45 minutes, considering covid I think that was reseasonable. The employees were very nice, offering coffee and water while you wait Waiting period was 45 minutes, considering covid I think that was reseasonable. The employees were very nice, offering coffee and water while you wait. Waiting area appeared to be clean and sanitized. The only reason I did not give 5 stars on pricing, I ask for oil change and filter...$60.00??? The statement said complimentary tire rotation??? I dont think so., otherwise happy. More

Prompt and kind service Kia of Alcoa has great employees. I’ve purchased two vehicles, one new and one used, from BJ McNeely, a very honest and straightforward individual. Bo Kia of Alcoa has great employees. I’ve purchased two vehicles, one new and one used, from BJ McNeely, a very honest and straightforward individual. Both vehicles have been serviced there and the experience is always very positive. Highly recommend these folks. More

Fast friendly service. Above and beyond. I had a routine oil change and tire rotation. They fixed a dashboard light issue. Jenna is the best! oil change and tire rotation. They fixed a dashboard light issue. Jenna is the best! More

Very unsatisfactory!! Long time customer.Almost 3hr oil Very unsatisfactory!! Long time customer. Almost 3hr oil change. Headlamp out. Told couldn't find anything wrong!! Not working when I left. Won't go Very unsatisfactory!! Long time customer. Almost 3hr oil change. Headlamp out. Told couldn't find anything wrong!! Not working when I left. Won't go back! More

72 years old and smoothest trade/buying experiencing have ever had. Have recommended to many of my friends. Thanks for your kindness and service. C ever had. Have recommended to many of my friends. Thanks for your kindness and service. C More

Rusty Wallace Kia are honest, Friendly, and know their business yet help you in getting the car you can afford. They work for you, No pressure sales which I love. business yet help you in getting the car you can afford. They work for you, No pressure sales which I love. More

Best car buying experience ever. Tyler Kitts was my salesperson. It was the quickest, easiest car buy experience I’ve ever had. We were in and out in a couple hours and I left happy a Tyler Kitts was my salesperson. It was the quickest, easiest car buy experience I’ve ever had. We were in and out in a couple hours and I left happy and confident about my purchase. Highly recommend! More

Great experience with service department! They went over everything with me and made sure all questions were answered, everyone was beyond helpful and friendly. Nice waiting area with drinks and snacks. everything with me and made sure all questions were answered, everyone was beyond helpful and friendly. Nice waiting area with drinks and snacks. More