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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
July 21, 2020
Oil change Waiting period was 45 minutes, considering covid I think that was reseasonable. The employees were very nice, offering coffee and water while you wait Waiting period was 45 minutes, considering covid I think that was reseasonable. The employees were very nice, offering coffee and water while you wait. Waiting area appeared to be clean and sanitized. The only reason I did not give 5 stars on pricing, I ask for oil change and filter...$60.00??? The statement said complimentary tire rotation??? I dont think so., otherwise happy. More
by PARUSS047
Verified CustomerEmployees Worked With
ALEX FERRER
July 21, 2020
I directed a female friend to this dealership to purchase a vehicle and she was treated with consideration and respect. Our salesman, BJ McNeely, worked with her and she was delighted with the choices provid a vehicle and she was treated with consideration and respect. Our salesman, BJ McNeely, worked with her and she was delighted with the choices provided her and happy with the choice she made. This was her first new car purchase and based on her experience with your team she will be a customer of yours for years to come. It was a comfortable experience for us both. Thank You, Douglas Clarke Customer, Delenn Yake More
by DELENNYAKE
Employees Worked With
July 20, 2020
Prompt and kind service Kia of Alcoa has great employees. I’ve purchased two vehicles, one new and one used, from BJ McNeely, a very honest and straightforward individual. Bo Kia of Alcoa has great employees. I’ve purchased two vehicles, one new and one used, from BJ McNeely, a very honest and straightforward individual. Both vehicles have been serviced there and the experience is always very positive. Highly recommend these folks. More
by CARLETON.BRYANT4
Employees Worked With
Jenna Mayes
July 20, 2020
72 years old and smoothest trade/buying experiencing have ever had. Have recommended to many of my friends. Thanks for your kindness and service. C ever had. Have recommended to many of my friends. Thanks for your kindness and service. C More
by CAROLYNGOFORTH922
July 20, 2020
Very unsatisfactory!! Long time customer.Almost 3hr oil Very unsatisfactory!! Long time customer. Almost 3hr oil change. Headlamp out. Told couldn't find anything wrong!! Not working when I left. Won't go Very unsatisfactory!! Long time customer. Almost 3hr oil change. Headlamp out. Told couldn't find anything wrong!! Not working when I left. Won't go back! More
by Cathy
Employees Worked With
Nothing to rate.
July 19, 2020
Rusty Wallace Kia are honest, Friendly, and know their business yet help you in getting the car you can afford. They work for you, No pressure sales which I love. business yet help you in getting the car you can afford. They work for you, No pressure sales which I love. More
by Tim
July 19, 2020
Great experience with service department! They went over everything with me and made sure all questions were answered, everyone was beyond helpful and friendly. Nice waiting area with drinks and snacks. everything with me and made sure all questions were answered, everyone was beyond helpful and friendly. Nice waiting area with drinks and snacks. More
by BRITTNEVANS
Employees Worked With
Jenna Mayes
July 19, 2020
This dealer ship has been a great experience for me, I’ve been treated so good, and service department is also awesome , providing snakes, drinks is wonderful. been treated so good, and service department is also awesome , providing snakes, drinks is wonderful. More
by CONNIESLEE806
July 19, 2020
Best car buying experience ever. Tyler Kitts was my salesperson. It was the quickest, easiest car buy experience I’ve ever had. We were in and out in a couple hours and I left happy a Tyler Kitts was my salesperson. It was the quickest, easiest car buy experience I’ve ever had. We were in and out in a couple hours and I left happy and confident about my purchase. Highly recommend! More
by ANDREWMCCROAN
Employees Worked With
