Rusty Wallace Kia Alcoa

Quick and efficient! Service was great! Great customer service. Downside is having to write 25 word minimum in this space when it doesnt take that much! service. Downside is having to write 25 word minimum in this space when it doesnt take that much! More

Service manager refused to consider that new electrical problems with car following engine replacement was related to pulling engine. Claimed since he didn't see the car and it was towed in that he wasn't problems with car following engine replacement was related to pulling engine. Claimed since he didn't see the car and it was towed in that he wasn't going to accept that it was their doing. Said he could fix it but he he would have to charge us. Problems were ordinary and parts failed all the time. When my son got upset at him and used an expletive. He dismissed himself and brought his card over and said if we took it to another KIA dealership and they found it was RE KIA's fault he would pay for it. Left RW KIA with an inoperable horn, lights inop, and found that hot sounded with left turn signal engaged. Parkside KIA found two different electrical lines had been crossed, one color coated yellow, the other blue. Corrected problem and car is back to normal. Corey was great when car was first brought in, hence the 2 stars. More

Excellent very efficient. Corey Husketh was great, very informative and helpful. He was very professional, did a great job. Always great service at your facility, love the Te Corey Husketh was great, very informative and helpful. He was very professional, did a great job. Always great service at your facility, love the Telluride. More

Recall review. We had two 2008 cars recalled, made the appointments for both on different days. On arrival, we were met very cordially and checked the first car in w We had two 2008 cars recalled, made the appointments for both on different days. On arrival, we were met very cordially and checked the first car in while we did an appointment in West Knoxville. We arrived back at the dealership at about noon. WE were told that we could have the second car done that day and that the recall work would take about an hour, which we agreed to. This thereby eliminated having to bring it back the next day. I waited while the work was done in a very clean and comfortable waiting room. When the work was completed, I took delivery of the car and returned home. However, I have found that the ESC OFF light remains on and the second car ( 4 wheel drive) appears to not have the power. it usually has, so I shall be returning to the dealership on Monday, to find out why. More

I dealt with Garry and Greg when I was purchasing my new car. They were both excellent and a pleasure to deal with. Clay was also great getting me a lower rate. I’ll definitely recommend this dealership to car. They were both excellent and a pleasure to deal with. Clay was also great getting me a lower rate. I’ll definitely recommend this dealership to people I know. Thank you!! More

Sales process was pleasant and fairly straightforward. I chose a vehicle and we found an electronics flaw on delivery. The dealership did the right thing. Far better than most of us would’ve expected a deal chose a vehicle and we found an electronics flaw on delivery. The dealership did the right thing. Far better than most of us would’ve expected a dealership to do. I will definitely start my search here next time More

Great place and people! Very satisfied with the service! Would highly recommend to anyone in need of a car or service! Just a wonderful place 😁 Would highly recommend to anyone in need of a car or service! Just a wonderful place 😁 More

Very good service! We brought my son's car in for an AC problem. Ended up with it fixed, and they found another issue we did not know about. problem. Ended up with it fixed, and they found another issue we did not know about. More

As always, outstanding service at Rusty Wallace Kia! Alex Greeted me at the door and got me right it in. The waiting areas was spotless! Greeted me at the door and got me right it in. The waiting areas was spotless! More

Service was excellent and Alex was wonderful to work and he made sure that everything was taken care of quickly and efficiently. I appreciated the wonderful treatment! he made sure that everything was taken care of quickly and efficiently. I appreciated the wonderful treatment! More