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Rusty Wallace Kia Alcoa
Louisville, TN
6,341 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,341 reviews
June 17, 2019
Great Service and employees I came in for a wheel alignment and when I scheduled my appointment they told me I had a recall and they would.take care if that when I came in. The d I came in for a wheel alignment and when I scheduled my appointment they told me I had a recall and they would.take care if that when I came in. The day of.my appointment they asked if I wanted to wait and I did there was free coffee and drinks. An hour later I was done. Great experience. More
by JASMINGVERRERO86
Verified CustomerEmployees Worked With
Matt Fisher, Chris Palumbo, Jenna Mayes
Helpful June 16, 2019
AC evaluation My wife had an appointment at 8:45. Had to wait over an hour for car to get into shop! You guys do a nice job once seen but you should probably space My wife had an appointment at 8:45. Had to wait over an hour for car to get into shop! You guys do a nice job once seen but you should probably space out appointments better so you aren’t upsetting your customers! More
by GARYCAMPBELL001
Employees Worked With
Matt Fisher, Jenna Mayes
June 15, 2019
One stop shop, got my windows tinted while having ECP. While having ECP applied to my new Kia, they were kind enough to have a guy to come in tiny my windows while it was there, saved me time and trip. While having ECP applied to my new Kia, they were kind enough to have a guy to come in tiny my windows while it was there, saved me time and trip. More
by JUDY.BOLING88
Employees Worked With
Dewayne??, Jenna Mayes
June 15, 2019
Was not pleased at all. I was badly disappointed with this service visit.My appointment was at 3:30pm.i arrived at 3:20pm. For a oil change and tire rotation I was there till I was badly disappointed with this service visit.My appointment was at 3:30pm.i arrived at 3:20pm. For a oil change and tire rotation I was there till 5:40 pm. Was not informed about my vehicle not once was offered courtesy transportation. This is no way to do customer service. More
by Melann57
Employees Worked With
did not know names.
June 15, 2019
Great everyone was so helpful Second car purchased here David is a great salesman your service department is very good. Very happy with your dealership. Would recommend to friend Second car purchased here David is a great salesman your service department is very good. Very happy with your dealership. Would recommend to friends if they are looking for a vehicle More
by Jcalli123
June 15, 2019
Great service for recall, oil change, and alignment! I was so impressed by the friendliness and information that the staff provided me. The work was done in less time than the staff even predicted too! A I was so impressed by the friendliness and information that the staff provided me. The work was done in less time than the staff even predicted too! As a young female, my knowledge about cars is rather low, but the staff made it easy and quick to understand. I would highly recommend here! More
by MEGTURTLES
Employees Worked With
Jenna Mayes
June 15, 2019
Fast,Friendley I enjoy coming in for my oil change.I have always have a smiling face from everyone.I would recommend Kia to everyone.keep up the great work. I enjoy coming in for my oil change.I have always have a smiling face from everyone.I would recommend Kia to everyone.keep up the great work. More
by SHERRYP344
June 14, 2019
Went in for a brake repair I was having a "shaking on braking" issue...they told me it was a bad brake caliper. Fixed it under warranty, plus went the extra mile to machine the I was having a "shaking on braking" issue...they told me it was a bad brake caliper. Fixed it under warranty, plus went the extra mile to machine the rotors. All without hassle or question...just took care of it! Awesome... More
by Gkessler
Employees Worked With
Matt Fisher, Chris Palumbo
June 14, 2019
Service Visit Duane Gibbs was our Advisor! He was excellent! He kept us informed! He was there as soon as our car was done, he explained everything and walked us to Duane Gibbs was our Advisor! He was excellent! He kept us informed! He was there as soon as our car was done, he explained everything and walked us to our car!!!! Great job Duane!!!! More
by ANNEMULLINS2019
Employees Worked With
Duane Gibbs
June 14, 2019
Fast, friendly service. Tyler Kitts was very patient with me. He was able to answer all my questions. Brian Kitts was able to finalize my purchase in less time than I have ev Tyler Kitts was very patient with me. He was able to answer all my questions. Brian Kitts was able to finalize my purchase in less time than I have ever bought a car. When, I brought my new car in for the sensor they ordered, service was fast and friendly. Even got a free refrigerated coke! More
by JOHNSON.ALICIAK
