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Rusty Wallace Kia Alcoa
Louisville, TN
6,410 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,410 reviews
July 07, 2019
Excellent Customer Service This KIA dealership is awesome! From sales to service they are top notch! Jenna was so nice and helpful! The service center was very efficient and had This KIA dealership is awesome! From sales to service they are top notch! Jenna was so nice and helpful! The service center was very efficient and had my car done in a reasonable amount of time and called me when service was complete. More
by Seratt
Verified CustomerEmployees Worked With
Brandon Chaffins, Jenna Mayes
July 07, 2019
Wonderful Service! The staff at Rusty Wallace Kia was very helpful. They made the process of buying a new car simple and easy. I would highly recommend them! The staff at Rusty Wallace Kia was very helpful. They made the process of buying a new car simple and easy. I would highly recommend them! More
by blakewaring
July 06, 2019
Gotter done Kia on Alcoa Highway is the dealership that vehicle owners need to come get there vehicles serviced the service is top quality the atmosphere is frien Kia on Alcoa Highway is the dealership that vehicle owners need to come get there vehicles serviced the service is top quality the atmosphere is friendly clean and prompt service thumbs up to kia on Alcoa Highway More
by melissa_carson2005
Employees Worked With
Kia is blessed to have Adam and Chris, Adam Fair, Chris Palumbo
July 06, 2019
Great experience Friendly, knowledgeable, professional & went above and beyond. Would definitely recommend to friends and family. Next car will be a Kia too! Thank you Friendly, knowledgeable, professional & went above and beyond. Would definitely recommend to friends and family. Next car will be a Kia too! Thank you all for making my Kia buying experience a great one. More
by HamsterCar!
Employees Worked With
July 06, 2019
Worked me in on a busy day! My battery needed replacing. They worked me in, same day, and gave service with a smile! The customer service keeps me coming back and referring fami My battery needed replacing. They worked me in, same day, and gave service with a smile! The customer service keeps me coming back and referring family and friends. More
by CHodge
Employees Worked With
Matt Fisher, Chris Palumbo
July 04, 2019
Best I’ve ever had Great people. Great service. Catered to my every need. Duane was great. 10/10 would recommend. Love the drinks and snacks. My kid loved the ipad Great people. Great service. Catered to my every need. Duane was great. 10/10 would recommend. Love the drinks and snacks. My kid loved the ipad More
by wadetosh
Employees Worked With
DUANE GIBBS
July 04, 2019
Ac flush and recharge Every one that I encountered was very friendly and professional! Somebody also called me to ask if it was okay that they proceed with repairs after th Every one that I encountered was very friendly and professional! Somebody also called me to ask if it was okay that they proceed with repairs after they diagnosed the issue. More
by bstadskillz0331
Employees Worked With
Matt Fisher, Chris Palumbo, Jenna Mayes, DUANE GIBBS
July 04, 2019
I will never purchase a Kia again!!!! After my Kia shut off doing 70 down the interstate and almost kill myself and my family I would never recommend a Kia to anyone!!they had to replace m After my Kia shut off doing 70 down the interstate and almost kill myself and my family I would never recommend a Kia to anyone!!they had to replace my engine and it took almost a month and it wasn’t a new engine but a rebuilt one! Then they had the nerve to tell me my battery was dead from sitting waiting for them to put the engine in and I had to pay 200 dollars for a new battery. When it had been serviced the month before and it was fine. Then they gave my suv back to me with bird crap all over it so now I did not like my visit to Rusty Wallace Kia. More
by Ccheek
Employees Worked With
DUANE GIBBS
July 04, 2019
Fast, friendly and efficient After making our appointment we were sent reminders by email that was very helpful. The process of dropping off the car was very quick and the gentlem After making our appointment we were sent reminders by email that was very helpful. The process of dropping off the car was very quick and the gentleman was helpful. The wait was relatively short and the waiting room was clean and neat. After our car was finished the gentleman made sure the work mats were out of the vehicle and we were happy with our service. More
by REKNAUFF
Employees Worked With
DUANE GIBBS
July 04, 2019
Could not ask for a better experience when buying a car I'm extremely pleased with the service and professionals I encountered when I chose to do business with Rusty Wallace Kia Alcoa. Adam Fair was be inf I'm extremely pleased with the service and professionals I encountered when I chose to do business with Rusty Wallace Kia Alcoa. Adam Fair was be informative and made me feel very comfortable about the car I purchased. I will certainly recommend him and the dealership every chance I get. I am most happy with my decision. More
by 1MCELYEAS
Employees Worked With
Clay Magee, Adam Fair
