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Rusty Wallace Kia Alcoa
Louisville, TN
6,410 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,410 reviews
July 04, 2019
Routine maintenance Staff was courteous and very nice. Clean and comfortable waiting room. I was in and out in a timely manner. Free internet was a plus. Staff was courteous and very nice. Clean and comfortable waiting room. I was in and out in a timely manner. Free internet was a plus. More
by Missybryant1129
Verified CustomerEmployees Worked With
Chris Palumbo
July 03, 2019
Awesome Staff! We always get our vehicles serviced with Rusty Wallace Kia Alcoa. Matt and his staff are top notch every time we visit. Great experience everytime! We always get our vehicles serviced with Rusty Wallace Kia Alcoa. Matt and his staff are top notch every time we visit. Great experience everytime! More
by Kia fan 4 life!
Employees Worked With
Other Employees :
Matt Fisher, Chris Palumbo, Jenna Mayes, DUANE GIBBS
July 03, 2019
Great This dealership always has great service. I have been coming here for years and have always had such a good experience. I would always recommend them. This dealership always has great service. I have been coming here for years and have always had such a good experience. I would always recommend them. More
by CRAZYCATT621
Employees Worked With
DUANE GIBBS
July 03, 2019
Fabulous service! I arrived for my appointment and I was greeted immediately and very courteously. I had to get several things done and they were completed in a timely I arrived for my appointment and I was greeted immediately and very courteously. I had to get several things done and they were completed in a timely manner. Chris kept me informed of the progress and alerted me to the additional items needed. I will always bring "Ginger" there. A++! More
by NANAB54
Employees Worked With
Chris Palumbo
July 02, 2019
Happy customer! Overall experience was excellent! I made an appointment on line and they had me a loaner car ready , and I was in my way to work. Overall experience was excellent! I made an appointment on line and they had me a loaner car ready , and I was in my way to work. More
by BIHENDERSON1952
Employees Worked With
DUANE GIBBS
July 01, 2019
Very timely service Service completed ina timely manner. Staff is helpful, courteous and knowledgeable. Jenna went over all work performed. Shop is clean and everyone app Service completed ina timely manner. Staff is helpful, courteous and knowledgeable. Jenna went over all work performed. Shop is clean and everyone appeared to be happy and working hard. It was very busy that day More
by DAGSTOY83
Employees Worked With
Jenna Mayes
June 30, 2019
First service - OLF Quick, Organized and very efficient - was blocked for exiting after service and it was handled quickly. In and out is less than an hour. Looking forwa Quick, Organized and very efficient - was blocked for exiting after service and it was handled quickly. In and out is less than an hour. Looking forward to continued excellent service at Rusty Wallace Kia. More
by hhinaz1
Employees Worked With
DUANE GIBBS
June 30, 2019
Excellent Customer Service I appreciate the Rusty Wallace Service Center. They are never pushy, and always treat customers well. I love it when they wash my car for me. Just an I appreciate the Rusty Wallace Service Center. They are never pushy, and always treat customers well. I love it when they wash my car for me. Just an added special touch. More
by Cindy
Employees Worked With
Matt Fisher, Jenna Mayes
June 30, 2019
Fast, easy, wonderful experience We have now purchased four cars from Rusty Wallace Kia and have had a wonderful experience each time. We consistently use BJ as our sales person and C We have now purchased four cars from Rusty Wallace Kia and have had a wonderful experience each time. We consistently use BJ as our sales person and Clay completes the financing. More
by AMBERPILKEY9
Employees Worked With
June 30, 2019
Best service I’ve ever had The wait was short and everyone was very helpful. It was a very good experience and this will be the only dealership I use from here on out. The wait was short and everyone was very helpful. It was a very good experience and this will be the only dealership I use from here on out. More
by Mattb4720
Employees Worked With
Jenna Mayes
