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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
September 16, 2018
My first KIA I was looking for a vehicle for a new outside salesman. I had read up on the KIA line and decided to go look for one. Due to my schedule that week, I was looking for a vehicle for a new outside salesman. I had read up on the KIA line and decided to go look for one. Due to my schedule that week, I was unable to go to the dealership. Greg Taylor, was right on top of my needs and brought the car over for me to look at. Greg knew about what I had budgeted and he brought over a Sorrento for me to look at. He made the buying experience so easy and straight forward as he explained the all of the attributes of the vehicle and the decision was very easy. Once at the dealership everything was quick and efficiently done. I would say in about 45 minutes I was on my way. Thanks again Greg Taylor as you did an excellent job and went out of your way to make sure the service and the car would meet my needs. More
by Toneman1
Employees Worked With
September 15, 2018
30,000 Service I was kept well informed regarding my repairs and also updated on additional repairs and costs. Friendly and helpful staffing. The car running smoothl I was kept well informed regarding my repairs and also updated on additional repairs and costs. Friendly and helpful staffing. The car running smoothly and cleaned. More
by LINDARGN
Verified CustomerEmployees Worked With
Brian in service dept
September 15, 2018
Great experience The salesman and manager spent a lot of time with us. They never pressured us to buy. And they made a great deal. Very nice people. The salesman and manager spent a lot of time with us. They never pressured us to buy. And they made a great deal. Very nice people. More
by CHRISTINAEMS
September 15, 2018
AMAZING The mechanics here are absolutely WONDERFUL! They took very good care of us. Although we were there for a routine oil change we also let them know tha The mechanics here are absolutely WONDERFUL! They took very good care of us. Although we were there for a routine oil change we also let them know that we were taking a trip in the next month. They gave the car a good once over just to make sure that everything was in good operating order. More
by pastor gary
Employees Worked With
Chris from the Service Department
September 15, 2018
Service All of the service guys are very helpful and go out of their way to make sure customer service is a priority as well as the customer! All of the service guys are very helpful and go out of their way to make sure customer service is a priority as well as the customer! More
by Coffin
Employees Worked With
Other Employees :
Adam Fair, Brandon Chaffins, Kris Ammons
September 14, 2018
Quality service by Chris Nunley and your team. Chris and the other service rep quickly recognize this was a recurrence of a recent issue that I had been told might happen and if so how to handle it Chris and the other service rep quickly recognize this was a recurrence of a recent issue that I had been told might happen and if so how to handle it. They promptly addressed the issue and kept me informed and the problem appears to be resolved. More
by MIKE
Employees Worked With
Chris Nunley and another service rep.
September 14, 2018
They are always awesome. They did a great job, friendly and courteous. I would definitely recommend them to friends and family, and I will continue to use them in the future. They did a great job, friendly and courteous. I would definitely recommend them to friends and family, and I will continue to use them in the future. More
by kleannemcgill
Employees Worked With
Bryan Johnson
September 14, 2018
Oil change and tire rotation My car was serviced quickly and I was given an update on other items that might need to be addressed in the future. My service technician, Matt, was v My car was serviced quickly and I was given an update on other items that might need to be addressed in the future. My service technician, Matt, was very nice and easy to work with. More
by DAVEMASH
Employees Worked With
Matt Fisher
September 14, 2018
Service visit Ryan was very courteous and helpful. Great experience all around. Service was performed promptly and on schedule. Would recommend this dealer to anyo Ryan was very courteous and helpful. Great experience all around. Service was performed promptly and on schedule. Would recommend this dealer to anyone looking for a new or used car. More
by DAVE.MCNEELY
Employees Worked With
Bryan - Service Advisor
September 14, 2018
Service Great service met right away was kept updated on what was happening. We felt like we were important & needed to be kept abreast with every step. Great service met right away was kept updated on what was happening. We felt like we were important & needed to be kept abreast with every step. More
by JIM.SHAMPINE66
Employees Worked With
