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Rusty Wallace Kia Alcoa
Louisville, TN
6,316 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,316 reviews
August 10, 2018
Spectacular visit Matt Fisher took care of Me and my wife's Sorento like we the only customer Rusty Wallace had that day. All issues we had were handled in a timely Matt Fisher took care of Me and my wife's Sorento like we the only customer Rusty Wallace had that day. All issues we had were handled in a timely and very professional manner. More
by LYALLDAVE
Verified CustomerEmployees Worked With
Other Employees :
Matt Fisher and Clay Magee. A sales person (name unknown) also worked with my wife regarding electronics instruction.
Helpful August 10, 2018
Great service center I have always had good experiences at this service center. Everyone has always been very friendly and good to answer any questions I may have, especia I have always had good experiences at this service center. Everyone has always been very friendly and good to answer any questions I may have, especially Matt. More
by DONNASELF63
August 10, 2018
Great service I was visiting from out of town. I needed to drop by with a follow up on a service from back home. Everything was handled very quickly and very well. I was visiting from out of town. I needed to drop by with a follow up on a service from back home. Everything was handled very quickly and very well. I wished I lived in Nashville and could use this dealer all the time! More
by mueller1
Employees Worked With
Brian Johnson
August 09, 2018
Work at Rusty Wallace Alcoa Hwy Staff was very kind and helpful. It was a busy day and they were a little shorthanded but I was greeted very quickly . In and out in a few minutes. Ha Staff was very kind and helpful. It was a busy day and they were a little shorthanded but I was greeted very quickly . In and out in a few minutes. Had to leave the car overnight as it was maintenance that was quite lengthy . Of all dealerships and service departments I have dealt with in the past 35 years this has been the first one that when a loner car was promised the promise was kept. Car was cleaner when I picked it up than when I left it. More
by CHARLESOGLE
August 08, 2018
Prompt and excellent service. Bought a use Kia in from Florida. Was having steering issues with the vehicle. Car wouldn't turn left out right. Cut off,couldn't move it. I had th Bought a use Kia in from Florida. Was having steering issues with the vehicle. Car wouldn't turn left out right. Cut off,couldn't move it. I had the vehicle towed here and they immediately found the issue with the vehicle. Thank Brian. You deserve all five stars More
by bondrobinson
Employees Worked With
August 08, 2018
Great customer service I came in for an oil exchange a week early because I read my appointment date wrong. Even though my appointment was for a week later, they still worke I came in for an oil exchange a week early because I read my appointment date wrong. Even though my appointment was for a week later, they still worked me in that day and in a very timely manner! More
by haileyboles96
Employees Worked With
Not sure
August 08, 2018
Awesome! They were very friendly and helped me with any questions I may of had. They helped me get a new car that I love!!! Bill was my salesman. He was very n They were very friendly and helped me with any questions I may of had. They helped me get a new car that I love!!! Bill was my salesman. He was very nice, helpful, and he was pretty cool too! More
by HHARDWICK83
Employees Worked With
August 08, 2018
Great experience Let's begin with Matt Fisher and Bryan Johnson your Kia Alcoa,TN service department representatives. Matt and Bryan always demonstrates professionali Let's begin with Matt Fisher and Bryan Johnson your Kia Alcoa,TN service department representatives. Matt and Bryan always demonstrates professionalism, always extremely polite, always makes you feel welcomed so you can just relax, and be comfortable knowing that the service Kia Alcoa provides will be done right and in a timely manner. Matt, Bryan, and all the service departments technicians are definitly keepers. GREAT JOB AS ALWAYS !! Thanks again for a great experience, Michael Lardiero and Eileen Johnson More
by michael.lardiero
Employees Worked With
Matt Fisher, and Bryan Johnson your Service Department Representative.
August 07, 2018
We had a great no hassle experience. Everyone was very nice and we had a very pleasant experience. We told them what we wanted and they worked with us to find it. Once we had the car we w Everyone was very nice and we had a very pleasant experience. We told them what we wanted and they worked with us to find it. Once we had the car we wanted, we signed the paperwork and left. Adam helped us at every step along the way. More
by KRISTEN6
Employees Worked With
Adam Fair, Tyler Campbell
August 07, 2018
Great experiance Not only would I recommend but I did my sister also bought a car from the the next day..and she is so happy with her car as i am with mine Not only would I recommend but I did my sister also bought a car from the the next day..and she is so happy with her car as i am with mine More
by JEOWENS36
