Rusty Wallace Kia Alcoa

Great service, professional. Gave 5 stars simply because I came as a customer and left as a friend. Needed an oil change and my tires balanced. The service guy listened to me unde Gave 5 stars simply because I came as a customer and left as a friend. Needed an oil change and my tires balanced. The service guy listened to me understood what I wanted and quickly got the job done. He also made my disabled son feel welcome as he offered to do anything to keep him comfortable as we waited. I will be back! Thank you so much Matt! More

Noise in rear of car Awesome service for the research and idetificatuon of ptoblem causing noise in left rear of car. Very thorough andd courteus in treatment and repair o Awesome service for the research and idetificatuon of ptoblem causing noise in left rear of car. Very thorough andd courteus in treatment and repair of issue. More

was very helpfull,intellsngent very kind and professional. and knowledgeable, helpful with all questions asked. never talked down to me,or tried to sell me anything extra. got me in very kind and professional. and knowledgeable, helpful with all questions asked. never talked down to me,or tried to sell me anything extra. got me in in and out quickly More

Awesome When I arrived, BJ took my Soul Kia back right a way. It was completed in 30 minutes. Everything seems to be in order. I am satisfied. When I arrived, BJ took my Soul Kia back right a way. It was completed in 30 minutes. Everything seems to be in order. I am satisfied. More

Bought a new optima I had a very good experience, this was my first time buying a new car, and they were very easy to work with. My salesman (Tommy Fuson) was really good I had a very good experience, this was my first time buying a new car, and they were very easy to work with. My salesman (Tommy Fuson) was really good at breaking everything down for me In a down to earth manner. Sometimes when you go to a dealership you get kind of a pushy/grimy type of vibe from salesmen, I got none of this at this dealership. Overall I'm very happy with the deal/car I got and look forward to doing business with these people in the future. More

Very helpful and friendly Soon as i arrived someone approached me. He asked what i was looking for and my price range. He was very friendly and considerate of what i wanted. Th Soon as i arrived someone approached me. He asked what i was looking for and my price range. He was very friendly and considerate of what i wanted. They helped out so much on purchasing the vehicle. More

Bad service experience. Beware of their business practices. After my first visit to the Alcoa shop, I am very disappointed in the service department. Did not give me full information about why my check engine l After my first visit to the Alcoa shop, I am very disappointed in the service department. Did not give me full information about why my check engine light was on. Recommended only regular service (oil change and tune up) so I paid $500 for that. Next day the check engine light was on. Took it back in. Now it's timing chain and more for a cool $3815! If I had known that 2 days before I would have traded my car in for a new car and not done the $500 worth of service. I was told the manager would call me. He hasn't. I will NEVER do business with Rusty Wallace Kia Alcoa. I have been a regular at the Callahan location, but moved to Blount County. The Alcoa store is successful in chasing off business. I am telling everyone I know not to go there. I will never own Kia again. The Alcoa location is shady in their business practices. More

Great sales team We bought a 2017 Kia Sorento and were very happy with the whole sales team at Kia Alcoa, especially Adam Fair. He worked hard to get us exactly what w We bought a 2017 Kia Sorento and were very happy with the whole sales team at Kia Alcoa, especially Adam Fair. He worked hard to get us exactly what we were looking for and the price we wanted while remaining professional and courteous without being pushy. After looking all week Adam was the one salesman that worked the hardest for us. After purchasing the car he set up all of our settings and told us to give him a call or come by if we had any questions (and being technically challenged) did have questions and he answered our questions while remaining polite and not put out for calling him. Highly recommend this dealership great sales team and management team. Steve and Lisa Bryson More

AWESOME I would like to THANK Tyler Kitts, Brian Kitts & Mike England for their help and support in getting my son into his new car.My only regret was not sto I would like to THANK Tyler Kitts, Brian Kitts & Mike England for their help and support in getting my son into his new car.My only regret was not stopping there first. We spent the entire day car shopping and dealing with con artist and flakes at other dealerships. The ENTIRE STAFF at KIA ALCOA are stand up professional's and gentlemen. Rest assured, they will ALWAYS BE THE FIRST STOP FROM NOW ON. AGAIN: THANK YOU Ken Bowling More