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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
June 23, 2023
It took me 2 months to get into the center to have my maintenance performed, I needed to Have the 5000 mile oil change done and also my Radio was not working. obviously by the time I got into have the se maintenance performed, I needed to Have the 5000 mile oil change done and also my Radio was not working. obviously by the time I got into have the service done I ended up having Ron get oil changed at a Valvoline oil change shop. I waited 4 hours in the waiting room to be told they couldn’t fix it and they would have to order new radio. So aonother month has gone by waiting on parts to come in and probably will take another 2 months to get back in. So brand new car that radio hasn’t worked for 3/4 of the time I have owned the car. I live over an hour away so I will have to waste another full day vacation and sit in the waiting area. At least the waiting area is nice. This is the 5th vehicle I have purchased at the dealership. Will have to evaluate that on next one. More
by WES.CRITTENDEN
Verified CustomerEmployees Worked With
June 23, 2023
Everybody goes out of their way to make sure their customers are taken care of. customers are taken care of. More
by Kathy54
Employees Worked With
Other Employees :
Jenna Mayes, NICK JOHNSON
June 23, 2023
Very helpful and friendly staff. They work really well to get the car that best fits your needs while getting the best deal possible. They work really well to get the car that best fits your needs while getting the best deal possible. More
by LOUDIN1996
June 23, 2023
Great shop but with extreme high prices. I find the personal very helpful and tomely I find the personal very helpful and tomely More
by Scrubydougy
Employees Worked With
Other Employees :
Jenna Mayes, NICK JOHNSON
June 22, 2023
Everyone was polite and courteous. They even did a complimentary car wash. Nick Mancus should be considered a 5 star employee. They even did a complimentary car wash. Nick Mancus should be considered a 5 star employee. More
by LINDA71
Employees Worked With
Other Employees :
Didn't get his man but the person who took me back and firth from my office deserves 5 stars
June 22, 2023
Best service around. In and out every time with service done and always a clean vehicle In and out every time with service done and always a clean vehicle More
by Tchap
Employees Worked With
Other Employees :
Jenna Mayes, NICK JOHNSON
June 21, 2023
We had an engine issue with are 2013 Kia Soul, and the dealership keep us in the loop and repaired car. dealership keep us in the loop and repaired car. More
by tstaddler
June 21, 2023
Everyone I worked with was friendly and very helpful. The experience was better than expected. We had been dreading going anywhere to find a car, but this was not an aggravating experience. The experience was better than expected. We had been dreading going anywhere to find a car, but this was not an aggravating experience. More
by bethany.maynes
