Rusty Wallace Kia of Knoxville

Left lug nuts loose on my 2016 kid Sportage tried for 2 days to get a hold of service manager left three voicemails and called multiple times and never got a call back.went to dealership on third day talke days to get a hold of service manager left three voicemails and called multiple times and never got a call back.went to dealership on third day talked to sales manager he said he would get to this and call me back a week later still no calls. Told him I wanted nothing from them but to find out who was doing poor service.ill never go back to this location he seemed to think it wasn't a big deal all I wanted was to try and prevent this from getting someone hurt More

Wow! They made buying my daughter’s first new car a breeze. Thank you so much Kenny and Joe. They made buying my daughter’s first new car a breeze. Thank you so much Kenny and Joe. More

Had a wonderful, fast oil change and tire rotation. Frank in service was great to work with. in service was great to work with. More

The employees weren’t nice, nor rude. They were there to do their job. I was just another person on their list. I love my Kia. I live very close to the Callahan Drive location. I will drive out of my do their job. I was just another person on their list. I love my Kia. I live very close to the Callahan Drive location. I will drive out of my way to seek out a service department that offers service that makes me feel valued. The Callahan Drive location is adequate. They will take care of your need. They were very robotic. More

Excellent Service and Staff! This is our second Seltos purchase with the gang! I would recommend them to anyone! Thanks Ben, Jordan, Brandon D., and Jake Bull! purchase with the gang! I would recommend them to anyone! Thanks Ben, Jordan, Brandon D., and Jake Bull! More

i want to withdraw my previous issues with this dealership. jake has given me the $100 visa card that evidently was lost or stolen in the mail. i picked up the card yesterday and jake was most fri dealership. jake has given me the $100 visa card that evidently was lost or stolen in the mail. i picked up the card yesterday and jake was most friendly and personable.. thanks again to jake for taking care of this More

30000 miles and several appointments saying nothing is wrong with it, to finally decide there is a problem and will fix. A week of calls to try to see if part has shown up with no return phone calls. A wrong with it, to finally decide there is a problem and will fix. A week of calls to try to see if part has shown up with no return phone calls. A month to schedule the car in to be fixed. I think there is a problem with this service center More

Bought new car through Toby Kaiser and he was great. Loved working with him. So helpful in all matters. Would use him again. He knew exactly what I needed. Loved working with him. So helpful in all matters. Would use him again. He knew exactly what I needed. More

Bad Engine, Unacceptable Response We bought a new KIA OPTIMA and the engine has failed 3 times within a year and a half. My last visit was in January 2020. This should be a buy-back ve We bought a new KIA OPTIMA and the engine has failed 3 times within a year and a half. My last visit was in January 2020. This should be a buy-back vehicle but all I get is the run around and a sorry. I was told that they could put me in a new KIA but that it would have the same engine - they are selling cars with known engine problems. I loved the saleman, but the policy and response to my car engine problem is unacceptable and I am out $26,000 and left with an unreliable vehicle. Selling defective cars hurts more than the customer. It hurts the sales force and the reputation of the dealership. This is not our first purchase from the Rusty Wallace group, but it is our last. Leslie Reynolds More

Poor service for healthcare worker I purchased a 2019 Kia Sorento less than 6 months ago. Have had all monthly maintenance done on time. There is less than 20k miles on the car. I ha I purchased a 2019 Kia Sorento less than 6 months ago. Have had all monthly maintenance done on time. There is less than 20k miles on the car. I had a low tire light come on that would not go off. Took the car in and they said they not only could not "patch" the tiny hole, I needed a brand new tire and an alignment done. Brand new car. I am a healthcare worker and have had 0 days off since this pandemic started. I can not afford $400.00 for a new tire, on a new car. I am still driving on the same tire, with the tire light on and hope I can make it to work. My patients depend on me. Thanks Rusty Wallace. More