Rusty Wallace Toyota
Morristown, TN
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My husband & I went to this dealership simply because his 2002 Toyota Camry decided to die on us during a 15th Wedding Anniversary trip that we had been at in Asheville, NC at Billy Graham’s The Cove. We kn 2002 Toyota Camry decided to die on us during a 15th Wedding Anniversary trip that we had been at in Asheville, NC at Billy Graham’s The Cove. We knew we had no choice except to purchase another vehicle since we were stranded in Morristown, Tn & we live in Ringgold, Ga…we definitely wanted to buy another Toyota, as these are excellent vehicles. Our salesman was Jose Flores & from start to finish he listened to our concerns & answered all of our questions with his knowledge of all things Toyota related. He treated us with respect, kindness, & professionalism & was extremely patient with us as we narrowed down our choices & options!!! The process was easy & stress free & we were not taken advantage of in our situation of being stranded. Jose went above & beyond to treat us like important customers instead of a mature couple who had simply broken down & came in by accident off the streets. My husband drove off with a brand new beautiful Toyota Corolla LE & we are extremely thankful for this dealership & the staff!!! We would highly recommend this dealership & be sure & ask for Jose Flores…we give him 10 stars on his excellent customer service & because of his kindness in a couple’s time of dire distress…thank you Jose!!!!!!! More
One of the best experiences of truth and honesty was met today with Mr. Grover Cheeks. Talked with a lot of people in my lifetime, being dis pointed lots when asking for instance? would you buy your child t today with Mr. Grover Cheeks. Talked with a lot of people in my lifetime, being dis pointed lots when asking for instance? would you buy your child this car? It's sometimes the expression on the s face, but the eyes says it all. The day I came searching I had no idea Id meet Grover Cheek! Wow, so happy I did. I was scared and knew Id be given anything I ask about. With-9 -10questions were answered without even asking are why to say yes with out questions\s. well, all questions answered, showed me everything how to use in my Toyota Highlander. He was one of the4 most honest men Ive ever met and makes me feel I want to buy 199 cars from him.However, my disappointment came when I realized Rusty Wallace Toyota has no idea who they have working for them !!!!!sand hes not given when credit is do!!r, .I'm disappointed!!!!! RUSTY WALLACE Where are you? Do you ever take part in getting to know your Salesmen very well????often? Please don't disappoint means all the good customers you have because of Grover Cheeks !!!!!!!! More
Toyota is the best and so are their people. I wasn't sure if I wanted a RAV4 or Corolla when I considered buying a new vehicle, and Shawn Griffits worked patiently with me for several months u I wasn't sure if I wanted a RAV4 or Corolla when I considered buying a new vehicle, and Shawn Griffits worked patiently with me for several months until I decided on the Corolla LE. Then, before I drove my new car off the lot, Shawn took time to explain in detail every feature and he even set a few stations on the radio for me. I feel like Shawn went the extra mile to make sure I "love what I drive" and I absolutely do! More
Such a great place to buy a vehicle from! I bought one 3 years ago and now I have done it again… Jimmy Campbell is your go to guy! Such a great guy and he is the real deal! Also wrap it up wi I bought one 3 years ago and now I have done it again… Jimmy Campbell is your go to guy! Such a great guy and he is the real deal! Also wrap it up with David Barton! Great guys! See youns down the road. More
Easiest car buying experience EVER! Grover Cheek was fantastic to work with!!! High recommend!!! Will definitely be back!! Grover Cheek was fantastic to work with!!! High recommend!!! Will definitely be back!! More
Grover Cheek went above and beyond to explain and show how everything worked on our new truck.Excellent sales professional. It would be very hard for me to say enough good things about him. how everything worked on our new truck.Excellent sales professional. It would be very hard for me to say enough good things about him. More
I just bought my 3rd vehicle from Grover Cheek at Rusty Wallace Toyota in Morristown TN. Grover always goes above and beyond. He spent an hour showing me the tech and helping me setup my information in my Wallace Toyota in Morristown TN. Grover always goes above and beyond. He spent an hour showing me the tech and helping me setup my information in my new Hybrid Highlander. He answered any questions I had about my new vehicle. During a market with inflated prices over MSRP, this dealership presented an fair price on a brand new vehicle. I recommend Grover and Rusty Wallace Toyota to all. Friendly, Courteous, and Professional! A great place to buy a new or used vehicle. More
My wife and I would like to thank the service department for courteous and dependable service. Jasmine and Jennifer are always pleasant and professional when I call. They seek to get me the information I ne for courteous and dependable service. Jasmine and Jennifer are always pleasant and professional when I call. They seek to get me the information I need in a timely manner. Alex does a good job communicating my needs to the service technicians. He listens patiently and seeks to make sure we are satisfied with the service provided. Dustin, a service technician, recently saved us $2,000 by being very persistent in his inspection of our car. He wanted to get it right and not make needless expensive repairs. We don't know all of the service technicians by name, but we would like to thank all of them for their quality work on our vehicles. We also want to thank everyone behind the service desk because they have all played a role in making sure we are taken care of. The service manager speaks highly of his team, and we certainly understand why. THANK YOU TO THE TOYOTA TEAM FOR SHOWING UP FOR WORK DURING TOUGH ECONOMIC TIMES. More