Rusty Wallace Toyota

Just had the best and smoothest car purchase experience in almost 50 years of buying vehicles. First, Sales Manager Nick Pollock helped us find a Toyota RAV 4 Prime Plug In Hybrid in time to order it in in almost 50 years of buying vehicles. First, Sales Manager Nick Pollock helped us find a Toyota RAV 4 Prime Plug In Hybrid in time to order it in time to give it as a present to my wife for Christmas, and to get it delivered by the third week in January. This was the case even when I tried unsuccessfully to secure the vehicle through 5 other dealerships, some of which are much larger dealers. Then, when the car was delivered, Sales Professional Scott Winstead spent considerable time orienting us to every detail of the car. Final closing on the vehicle was streamlined and so pleasant that my wife and I both agreed on the one hour drive back to Knoxville that we would recommend Rusty Wallace to any future purchaser. Everyone we encountered at the dealership was incredibly pleasant and professional, and the offer for our trade-in and the final deal was extremely fair. More

Excellent service! This was my first time purchasing a vechicle from Rusty Wallace Toyota and Scott Winstead. Due to the low inventory, I had to wait for a Tacoma to be built and delivered. Scott did a gr vechicle from Rusty Wallace Toyota and Scott Winstead. Due to the low inventory, I had to wait for a Tacoma to be built and delivered. Scott did a great job in finding the right truck for me and keeping me informed of the process. Once the truck arrived the purchase process was fairly quick and easy. I definitely will purchase my next vechicle from Rusty Wallace Toyota and Scott Winstead. More

Absolutely fantastic service! My family has bought close to a dozen cars over the last few years from Scott Winstead at Rusty Wallace Toyota in Morristown. Always an enjoyable experience, and the follow up to a dozen cars over the last few years from Scott Winstead at Rusty Wallace Toyota in Morristown. Always an enjoyable experience, and the follow up is top-notch. Toast night he drove from Morristown to Gatlinburg (about 55 miles one way) to pick up my 2020 Tundra… Drove it all the way back to Morristown had it serviced in less than 12 hours and drove it back to Gatlinburg. That equals six hours of driving, and just over 200 miles to get my oil changed. After speaking with a friend of mine who bought a Subaru in Arkansas and spent seven hours in a waiting room yesterday, I can’t thanks Scott enough for his attention and interest in keeping our business. I wish I could give him more than five stars. More

I have purchased several Toyota’s from Rusty Wallace Toyota. Scott Winstead always makes sure I get the vehicle I will love at the best deal. I wouldn’t buy from anywhere or anyone else. Toyota. Scott Winstead always makes sure I get the vehicle I will love at the best deal. I wouldn’t buy from anywhere or anyone else. More

Alex I believe was his name on service dept. I have to say that he did work really hard with my husband on following through and giving him all the information upfront. The previous rating I gave still st say that he did work really hard with my husband on following through and giving him all the information upfront. The previous rating I gave still stands though that the price was very over charged. The guys were very helpful though More

I'll start from the beginning and let you know why it's three stars and not five stars. The five stars are the customer sales service reps. Rodney Shropshire was amazing Rodney helped me lock my car in at three stars and not five stars. The five stars are the customer sales service reps. Rodney Shropshire was amazing Rodney helped me lock my car in at a great price and held the car until I was able to fly from Delaware to Tennessee to pick it up. Once I arrived in Tennessee Phil Dykes came and picked me up from my hotel 40 miles away and we had a great conversation all the way there and the process was quick and easy. When I got to the office I had the best conversation with Ms. Shelia and she is an angel. This part of my experience was five stars. The problem started as I was driving home. I was going at a good rate and hitting a lot of bigs. So I tried to use the windshield wiper solution to clean the window and it seemed to be out. So I just drove home. about 10 to 15 days later I remembered that I needed some and purchased some from Walmart. When I put the solution in and tried to use it nothing happened. So I looked down on the ground and that's when I saw the puddle of fluid on the ground. I called the service center and here is where the three stars come from. More

Grover Cheek sold me a RAV4. He made the paperwork go very smoothly and not only explained every detail but he showed me how to work everything! Grover spent a couple hours with us just to demonstrate al very smoothly and not only explained every detail but he showed me how to work everything! Grover spent a couple hours with us just to demonstrate all the gadgets. Grover is very knowledgeable and a nice person to boot. I will be coming to him in the future if I need anything. Thanks Grover! More

Grover Cheek,is a exceptional salesman,he never tried to pressure us in any way.He spent 2 hours showing us every feature on our new Rav 4.we are an older couple ,and aren’t computer literate pressure us in any way.He spent 2 hours showing us every feature on our new Rav 4.we are an older couple ,and aren’t computer literate More

My husband and I are very much pleased with our salesman at Rusty Wallace Toyota in Morristown. We have dealt with Marvin Houston since 2014 and he has always steered us in the right direction and is a very at Rusty Wallace Toyota in Morristown. We have dealt with Marvin Houston since 2014 and he has always steered us in the right direction and is a very honest person. That is something you don’t find very often. I just wanted to give Marvin the praise he deserves. Dealership is very fortunate to have him🙏🏻 We trust him. Gary and Linda Newsome More

Marvin Houston is the greatest salesman ever. Once we told him what we were interested in he got right on helping us. Explained everything to us. Keep in contact with us. told him what we were interested in he got right on helping us. Explained everything to us. Keep in contact with us. More