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Rusty Wallis Honda - Service Center

Dallas, TX

4.6
2,235 Reviews

2,235 Reviews of Rusty Wallis Honda - Service Center

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August 15, 2025

My Passport has a gasket attached to the driver's side door post. It is not possible for my 6'3" frame to get in and out of this car without pulling the gasket away from its fasteners. I pointed this ou More

by COOPER.ROGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Murphy
Aug 17, 2025 -

Rusty Wallis Honda responded

Cooper.roger, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (214) 348-7500 when you have a chance. Thank you, and we look forward to hearing from you.

July 24, 2025

I bought my second CRV and the new one is not as well made as the older one. I am disappointed. I have reported twice that I cannot hear my turn signal (blinker). I am told there is no problem. Electroni More

by acbaker75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luciano Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Rusty Wallis Honda responded

Acbaker75, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (214) 348-7500.

July 15, 2025

They respect the quality assurance of their products and services... all satisfied with the last services of Mr Jason Murphy. More

by dbotoro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Murphy
Jul 18, 2025 -

Rusty Wallis Honda responded

Dbotoro, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rusty Wallis Honda. We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 19, 2025

I appreciate the prompt attention, service and turn around time provided by Rusty Wallis’s service team. I appreciate the service Ron provided us during our time of repairs. More

by KRISTY-HARRINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron in Service
Jun 22, 2025 -

Rusty Wallis Honda responded

Hi Kristy-harrington, thank you for taking the time to leave a review for us at Rusty Wallis Honda. We're happy we could meet your expectations! Thank you again for the great review!

June 18, 2025

promised parts date delivery was wrong. Made 2 extra trips to dealer. Van late by nearly an hour for reserved pick up. More

by DANLCCTX
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Rusty Wallis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Rusty Wallis Honda responded

Hi Danlcctx thank you for taking the time to leave us your honest feedback. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Rusty Wallis Honda

June 09, 2025

15 words to describe my experience is a lot to ask, would rather check boxes or select from a list. i am very happy with my dealership More

by jltrdh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ondra Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Rusty Wallis Honda responded

Hi Jltrdh, thank you for taking the time to leave a review for us at Rusty Wallis Honda. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Rusty Wallis Honda

June 08, 2025

The service advisor was very attentive and I appreciate you taking the time to talk about upcoming services that my Civic would need. More

by TBMYERS90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Wallis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Express Service Team
Jun 11, 2025 -

Rusty Wallis Honda responded

Hi Tbmyers90, thank you for taking the time to leave a review for us at Rusty Wallis Honda. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 07, 2025

Tin was very helpful and kind. I had recall work done and he was great even though I was not spending any money. More

by Jodell
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tin
Jun 11, 2025 -

Rusty Wallis Honda responded

Jodell, we're so glad that we were able to go above and beyond your expectations! Thanks again for the recommendation, and have an amazing day!

June 07, 2025

This was a very pleasant experience. Luciano was very professional and had a lot of patience with me. I didn't feel pressured and felt listened to on my needs and wants. The entire team More

by prese_blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luciano Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aliana and Jeremy you guys deserve 5 stars as well.!!
Jun 11, 2025 -

Rusty Wallis Honda responded

Prese_blue, we're happy you found our staff to be so supportive during your experience here at Rusty Wallis Honda. We do hope we can be of assistance in the future. Take care!

June 06, 2025

I worked with Ronald from the service department, he was very helpful, will definitely keep servicing my vehicle here again. More

by D23CANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stewart
Jun 10, 2025 -

Rusty Wallis Honda responded

Hi D23cano, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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