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Rusty Wallis Honda - Service Center

Dallas, TX

4.6
2,192 Reviews

2,192 Reviews of Rusty Wallis Honda - Service Center

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November 09, 2021

Was happy with service and time it took to do the work just wish I hadn't had to spend another $900 2 months after purchasing the vehicle. I was hoping for the same luck/expiernce with my last purchase o More

by PAMSIGMAN422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Fine
Nov 09, 2021 -

Rusty Wallis Honda responded

Pam, We appreciate your business and our team looks forward to serving you again soon!

November 09, 2021

I had a great experience this time. The person that helped me was efficient and sweet! More

by djupton12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember her name
Nov 09, 2021 -

Rusty Wallis Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 09, 2021

Excellent service. I was attended well. The car is in great shape after the service completed More

by roy.cfc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot names
Nov 09, 2021 -

Rusty Wallis Honda responded

Roy, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rusty Wallis Honda!

November 08, 2021

I have a dent in my car that I did not have before not please More

by Lucianojgalindo
Recommend Dealer
No
Employees Worked With
Ondra Calvert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2021 -

Rusty Wallis Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 08, 2021

The time it took to get my car back after oil change and multi inspection was less than an hour. They really valued my time and feel really happy about the experience. More

by erickgarcia89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Aguilar
Nov 08, 2021 -

Rusty Wallis Honda responded

Erick, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 08, 2021

Took me on my scheduled appointment time. Service Representative was courteous and professional. Took care of me car and everything went smooth. More

by pmckimmey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Collier Sr
Nov 08, 2021 -

Rusty Wallis Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 08, 2021

Service staff is always friendly and keeps me updated on the progress of my Pilot. I drive from Waxahachie to get my service because of the great people at Rusty Wallis. More

by DEAN.BELCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexus Lacy
Nov 08, 2021 -

Rusty Wallis Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rusty Wallis Honda.

November 08, 2021

really good. had a difference of opinion on air pressure in tires. That is why you got a star knocked off. More

by PEGGY-GARVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't know his name. someone in express service dept.
Nov 08, 2021 -

Rusty Wallis Honda responded

Thanks for sharing your thoughts about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!

November 08, 2021

Greg Fine is absolutely the person that I could get to help me with my car. He did an outstanding job communicating with me as well he was very patient with my decision on what I needed to do with my car. More

by Abdulah.odi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Fine
Nov 09, 2021 -

Rusty Wallis Honda responded

Thank you for choosing Rusty Wallis Honda, your feedback and rating mean a lot to us. We're glad Greg was able to help, and we hope to see you again!

November 07, 2021

Tire rotation done. 2 bad tires and rep didn’t mentioned anything. Lots of vibration on the highway when reaching 60mph. Had to stop at a tire shop to rotate tire. More

by juan10roman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember names
Nov 21, 2021 -

Rusty Wallis Honda responded

Thank you for your review, Juan. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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