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Rusty Wallis Honda - Service Center

Dallas, TX

4.6
2,236 Reviews

2,236 Reviews of Rusty Wallis Honda - Service Center

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January 09, 2025

Technician who changed the oil forgot to put oil mileage/ date replacement sticker on the windshield More

by SBWHITE1950
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Wallis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Rusty Wallis Honda responded

Sbwhite1950, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 09, 2025

Great customer service and very knowledgeable and helpful. Very professional and friendly..The front desk representative is very supportive and sweet More

by DNIQUE_BELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ondra Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Rusty Wallis Honda responded

Dnique_bell, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rusty Wallis Honda. We are always more than happy to assist you if anything else comes up. Take care!

January 08, 2025

Fast and accurate work! I did not make an appointment but I was out in less than 2 hours! And the place was full! I always come here. Very comfortable waiting room!! More

by AM.LOUZAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Godoy
Jan 09, 2025 -

Rusty Wallis Honda responded

Am.louzau, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rusty Wallis Honda. We are always more than happy to assist you if anything else comes up. Take care!

January 08, 2025

Great service and quickly done. I appreciate their knowledge and honesty very much. Will always bring my car to Rusty Wallis! More

by AEBANANA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Wallis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Rusty Wallis Honda responded

Aebanana4, we really appreciate your feedback! We look forward to your next visit! Take care!

January 08, 2025

Very nice people, only thing I did not like is when I called to schedule recall fix they said to just come in and I did not need an appt but when I showed up they said sorry we can’t take you in now you More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy was from service dep
Jan 09, 2025 -

Rusty Wallis Honda responded

Ana, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 07, 2025

Rusty Walis Honda has great customer service and a great turnaround time for express services. More

by Vonsheika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Express Service team
Jan 09, 2025 -

Rusty Wallis Honda responded

Vonsheika, thank you for your kind review; we are happy to pass along your comments to the team here at Rusty Wallis Honda! Until the next time we meet, take care!

January 06, 2025

Everyone was really kind and helpful. I greatly appreciated how quick it was and that they washed my car! More

by Dalia R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only worked with maintenance.
Jan 09, 2025 -

Rusty Wallis Honda responded

Dalia R., we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!

January 04, 2025

I scheduled my appointment for recall service and oil change very easily online. Service was completed in less time than expected. Very polite and friendly people work there. More

by z_musial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tevin Smith
Jan 05, 2025 -

Rusty Wallis Honda responded

Z_musial, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!

January 04, 2025

I scheduled an 9:00am appointment for a recall of the fuel pump. Other than the fact that my car was ready and sitting in the waiting area for 45 minutes, because my service manager was gone to lunch. I More

by SANDRAWALLACE2
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darryl Dotsy
Jan 09, 2025 -

Rusty Wallis Honda responded

We are disappointed to learn of your experience here at Rusty Wallis Honda, but will take this opportunity to improve. We would like to have a better understanding about your experience. Please reach out to us at (214) 348-7500 at your earliest convenience and we will do our best to resolve this with you.

January 04, 2025

A warm welcome from the agent who helped me. Asked how long it would take for the service, he said one and a half hours or two. They finished in an hour. More

by BJALLOH90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name
Jan 09, 2025 -

Rusty Wallis Honda responded

Hi Bjalloh90, thank you for taking the time to leave a review for us at Rusty Wallis Honda. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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