Rusty Wallis Honda - Service Center

I am a customer service manager. I typically do not answer surveys due to lack of time. In this case, however, I will make an exception. My service experience at Rusty Wallis was fantastic. The pers answer surveys due to lack of time. In this case, however, I will make an exception. My service experience at Rusty Wallis was fantastic. The person who helped me (both on the phone and in person) was Jeff. He was phenomenal; every service team would be lucky to have someone like him! I cannot say enough good things about the overall experience. I appreciate that it usually a rare occurrence, but, at this dealership, I have a feeling that it happens on a regular basis. Thanks, guys! Vickie Cunningham More

I recommend Rusty Wallis because the employees are service and safety oriented. Marcus listened to each of my concerns and answered each one using words that I understood. I went to the dealership f service and safety oriented. Marcus listened to each of my concerns and answered each one using words that I understood. I went to the dealership for an oil change, to have my tires checked and for the check engine light that was flashing. Marcus explained approximately how much longer I could drive on the tires before I would need to replace them and also showed me how to check them myself. The check engine light was flashing because of scheduled maintenance and the needed maintenace was explained to me. The oil was changed and the car was ready 15 minutes early. The ladies at the check out counter were friendly and quickly took care of me at the same time the engaged me in everyday conversation. I left with the feeling that everyone enjoyed their job and were happy to meet and work with the public. Each person that I interacted with was professional and happy. The service area was clean and comfortable. I take my Honda there each time I need service. It's a great place with even better people working there. More

Our contacts with this Honda store have been really good from the first date of purchase with Dave DuBois to two recent service visits. Our red Honda CR-V is a joy to drive andd the few things we've had t from the first date of purchase with Dave DuBois to two recent service visits. Our red Honda CR-V is a joy to drive andd the few things we've had to see about were taken care of with knowlegable and capable people. I am sorry I don't remember the name of the mechanic who did some recent work on the car, but he knew what he needed to do and it was done in a timely way. We really have no complaints and we LOVE that the car is returned washed!! Prices are as reasonable as they're going to get in these days and we are fully satisfied with the service. The waiting area is clean, hot, fresh coffee is ready and the donuts are good, if you get there in time! We appreciate your good work. Flo and Dan Philips More

Mr. Davis was very nice. He said it would take 1 and 1/2 hour and it did. He did an excellent job and I look forward to working with him again. I don't want to write a longer review!!!!!!!!!!!!!!!!!!!!!! hour and it did. He did an excellent job and I look forward to working with him again. I don't want to write a longer review!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Most definitely do recommend rusty wallis already on new sales and service. Larry was very courteous, friendly and helpful in assisting me with my airbag recall. I was having a problem with the lumbar lat sales and service. Larry was very courteous, friendly and helpful in assisting me with my airbag recall. I was having a problem with the lumbar latch and moving the back of my seat forward on the driver side due to an accident a few years back. I have a bad back and this defect does not help it. He requested the shop technician look at it and Larry and he helped me understand what would need to be done and different options available, plus Larry got the latch to work that day. More

I came in with less than an hour to closing and they still were able to get it done and to my satisfaction. It didn't take very long to get it completed. They said that it would take about 30 minutes an still were able to get it done and to my satisfaction. It didn't take very long to get it completed. They said that it would take about 30 minutes and that is just about what it took. Thanks for the great service. More

I brough tmy Element in for an oil change late in the day. You all were pretty backed up, and it usually just takes an hour to do, but my service guy still got me out of there within an hour and a half. day. You all were pretty backed up, and it usually just takes an hour to do, but my service guy still got me out of there within an hour and a half. I was satisfied with that effort. Regards, Mitch Womble More

I was actually rather disappointed with Rusty Wallis this time around. I don't live too far from them but not all that close, but I would actually make the drive to go to them. Now I'm not sure that I will time around. I don't live too far from them but not all that close, but I would actually make the drive to go to them. Now I'm not sure that I will. Their customer service level is not as good as it once was. It was okay; I was just not impressed. They also raised their prices, which whomever I called on the phone gave me the wrong price. Then they told me that my car was ready and didn't bring it around. I had to ask twice to have it brought around. Then I drove away and looked up and they never put the oil change sticker on the window (this is not the first time that has happened either), so I had to drive back to get that taken care of. Again I wouldn't say it was terrible service, it just wasn't good or great. It was okay. But I don't know that I would go back for an oil change. More

Initially I had gone in for my 30K mile maintenance, but the tech working on my car found that a previous dealership had not noticed my two back tires were worn out and needed to be replaced. This was due the tech working on my car found that a previous dealership had not noticed my two back tires were worn out and needed to be replaced. This was due to the lower control on them were too short, which was covered under warranty, however my tires were not covered. Initially, I was skeptical, but they said there should have been a loud noise coming from the back of my car. I have had a few people notice that, but I always thought it was because it was a civic and they always were loud. Apparently, the noise slowly got louder over time, so I really didn't notice a difference. After repair, I noticed a MAJOR difference in the noise, especially on the highway! Thank you to the technician at Rusty Wallis! However, I do think the tires should have been covered as well since I regularly take my car on time for its maintenance and oil changes. This should have been picked up a long time ago by the other dealership. More

Sales representative was extremely knowledgable about product maintenance, technical information, and comparison with both other Honda vehicles and makes. Friendly service. The car was very well prepared product maintenance, technical information, and comparison with both other Honda vehicles and makes. Friendly service. The car was very well prepared for pickup. The sales rep ensured that we were completely comfortable with the operation of the vehicle. More