Rusty Wallis Volkswagen

This dealership scammed us. We bought a used 2001 Beetle for our teenage daughter and it has been in the shop more days than she has been able to drive it. When we bought it we signed a paper which stated t for our teenage daughter and it has been in the shop more days than she has been able to drive it. When we bought it we signed a paper which stated they would fix the tire that had a screw in it and also have their tech checked into the AC we noted that was not working during the test drive. Two days after picking up the car the check engine light came on. We immediately took it to a closer dealership and they were appalled at the condition of the vehicle. The screw was still in the tire, the AC was broken and now they said it not only needed a new timing belt, which should have been replaced 30K miles ago but there was a fault in the catalytic converter. We put another 2K dollars in repairs and now a week later have had to put another thousand, breaks and fuse box wiring that had been taped around corroded wires,plus it appears that the transmission may have a problem. We have called Garland VW many times but have been given the run around. I pulled the CARFAX on the vehicle to find they have actually been servicing this car for 2 years so there is no way they didn't know it needed a new timing belt yet they sold car anyways. We will never buy another VW and I'm telling everyone I know to stay far away from this dealership. They don't live up to the integrity they advertise and I cannot believe they would sell a vehicle in this condition. More

Ilia consistently provides outstanding service to not only myself, but to everyone I have recommended to him. This is my third purchase from Ilia Pauloo at Rusty Wallis Volkswagen. He is very good about only myself, but to everyone I have recommended to him. This is my third purchase from Ilia Pauloo at Rusty Wallis Volkswagen. He is very good about informing me of all options and I will continue to trust him in future business. More

Sales rep was very knowledgeable and went out of his way to answer all of our questions. He didn't pressure us and allowed us to leave the dealership when we were ready to "consider" the deal. He then com to answer all of our questions. He didn't pressure us and allowed us to leave the dealership when we were ready to "consider" the deal. He then communicated via email to "seal" the deal on the mini-van. We are now in a 2009 Routan and couldn't be happier. More

It was a great shopping experience. I'd shop there again and would seek out Javier. He was courteous and very patient with my wife. One of my better car buying experiences. We are pleased with the car and and would seek out Javier. He was courteous and very patient with my wife. One of my better car buying experiences. We are pleased with the car and happy with the service we received. The dealership worked well with us on the sale of our old car as well. More

Visited this dealer looking at used VW New beetles. Took one for a test drive. Our salesman Jeff Wallis was very knowledgeable about the different vehicles. When we discussed financing we decided that a lea one for a test drive. Our salesman Jeff Wallis was very knowledgeable about the different vehicles. When we discussed financing we decided that a lease on a new Beetle would be the best way to go. The paperwork process was the least painful of any dealership we've dealt with. We met about six people on staff and everyone was very nice. A very pleasant car-buying experience. More

It was a very positive experience. Ilia exceeded our expectations. He was easy to work with and very knowledgible. The young man who handled the financial paperwork was very nice and made the money pr expectations. He was easy to work with and very knowledgible. The young man who handled the financial paperwork was very nice and made the money process smooth. Of course,our Tiguan has exceeded our expectations also! More

I had a very good experience at this dealership, great price, great sales team and prompt service. Which made drive from out of state to pick up the car. I did all the paperwork over the phone, drove dow price, great sales team and prompt service. Which made drive from out of state to pick up the car. I did all the paperwork over the phone, drove down the next moring to pick up the car. I was out of dealership within 30 minutes and was heading back to Oklahoma. More

My immediate reaction to having to buy a new car is to cry. It has always been a horrible experience. I don't know that much about cars, and it's a huge decision. But this was completely different. Ilia P cry. It has always been a horrible experience. I don't know that much about cars, and it's a huge decision. But this was completely different. Ilia Pauloo, the internet manager who helped me, was so nice and so helpful. He answered all of my questions and was very honest about the car I was interested in. I never felt like he was trying to trick me about anything or cover anything up. He answered my questions by email, over the phone, and in person. He made everything so easy and convenient for me and really put me at ease about everything. Greg, the business manager, was really great, too -- very nice and very helpful -- as was the general manager, Russ (I think that was his name -- sorry! I'm not great with names!). I really feel that I got a great, reliable, safe car for a really great price. I checked it against edmunds.com, and I got an exceptional deal. And -- when I first went in to look at the car, the car I drove in that I already owned had the check engine light flashing (I didn't know you weren't supposed to drive it like that). They put me in a loaner car overnight, because they didn't want me driving an unsafe car home that night. They were really great. And I really feel that they will take care of us for the life of the new car. I am really glad I went there and really appreciate Ilia and all of his help. I definitely give him my highest recommendation! More

I was in the market for a weekend roadster, my favorite being a Honda S2000. After several weeks of researching and one missed opportunity I came across a low mileage 2008 model at Rusty Wallis VW that was being a Honda S2000. After several weeks of researching and one missed opportunity I came across a low mileage 2008 model at Rusty Wallis VW that was recently traded in. I contacted Scott Pittenger via e-mail and explained my situation and my budget. He promptly returned my messages and within 3 days met my budget price. Topping that, Scott helped me acquire additional accessories from their sister company, Rusty Wallis Honda, at a very reasonal price for the equipment and its installation. My schedule for receiving the vehicle was very tight and Scott worked diligently to have the accessories installed on time and have the paperwork ready to go. My wife and I was in and out of the dealership within 10-15 minutes from start to finish. We left in a beautiful, fully detailed vehicle that we hope to enjoy for years to come. This was, by far, my most comfortable automobile purchase in my lifetime. Thank you again Scott for your hard work and dedication to your customers. More

Thanks very much to Ilia Pauloo and the rest of the team at Rusty Wallis Volkswagen for a low-stress and indeed quite pleasurable recent experience in the purchase of our 2009 VW GTI. Our reason for selecti at Rusty Wallis Volkswagen for a low-stress and indeed quite pleasurable recent experience in the purchase of our 2009 VW GTI. Our reason for selecting this vehicle was the base-model aspect of it. The nice thing about Ilia and Rusty Wallis VW in general is that there was no feeling of pushiness so typical to many automobile dealerships. That is, because we wanted this base-model VW, I expected options upon options to be pushed upon us but thankfully that did not happen. We agreed to a price via the internet but because we had to fly in from out of state to get the car, Rusty Wallis VW discounted the sticker price by the amount of our transportation costs. Sales was a breeze with Ilia as was financing with Greg. These folks were professional and treated us in a respectful manner. The car was and is in perfect condition and we are very happy with our purchase. I highly recommend Rusty Wallis Volkswagen. More