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Rye Subaru - Service Center

Rye, NY

4.7
846 Reviews

846 Reviews of Rye Subaru - Service Center

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September 30, 2024

Clean, friendly staff. Helpful with service. Knowledgeable. Good communication between departments. I ended up buying a new subaru More

by franklin.loria
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie in Sales
Sep 30, 2024 -

Rye Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 29, 2024

Ronnie did a great job! He helped me to get the process done very quickly and smoothly! More

by sdai
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that Ronnie had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

September 29, 2024

Fast, easy and smooth. I’m glad I didn’t have to wait very long More

by SAMALLRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Rye Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 22, 2024

All of my experiences at Rye Subura have been excellent. They are all very professional and courteous. More

by dickkline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 22, 2024

Service completed in good time, no issues. Applied the 10% discount voucher I had. Good experience. More

by LHOLDEN0
Recommend Dealer
Yes
Employees Worked With
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Rye Subaru responded

Thanks for sharing your thoughts about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!

September 21, 2024

Costumer service, communication, and overall help was very poor. No one contacted me on initial diagnostic, loaner updates, part back order status. I had to contact the service department to get my own u More

by PLATEMAN99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paula Mejia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Rye Subaru responded

We're sorry that you didn't have a completely satisfying visit. I would love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email eric@ryesubaru.com.

September 18, 2024

Lauren Horowitz was terrific and helpful throughout the whole process! We are returning Subaru customers and she made us feel like we were knew to the family and ensured we had all of our questions answere More

by DANIHEIFETZ
Recommend Dealer
Yes
Employees Worked With
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren horowitz
Sep 19, 2024 -

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Lauren delivered such a great experience!

September 15, 2024

Fast service. Very friendly. Explained my service and what it entailed. Great waiting area. Waiting area is very comfortable. More

by LHARILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ciccone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Rye Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 14, 2024

She is nice and reliable. I think all staff are. Thank you for a very good service More

by Jo
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with Paula and our team. We're glad to hear we delivered such a great experience!

September 13, 2024

Refused to provide loaner car. After the service returned the car dirty. Not so good….. More

by WGESING
Recommend Dealer
No
Employees Worked With
Glenn Bollinger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Rye Subaru responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact me directly; Eric Pagan, General Manager, (914) 967 6300 or by email eric@ryesubaru.com.

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