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Rye Subaru - Service Center

Rye, NY

4.7
869 Reviews
Call Service Center (914) 690-7239

869 Reviews of Rye Subaru - Service Center

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January 16, 2024

Everyone was very helpful and made my visit a success. The wait area was spotless and the coffee machine an extra pleasure. More

by TONYF23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Rye Subaru responded

Thank you for taking the time to share your feedback with us, Tony. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 14, 2024

Always professional, helpful and quick service. Good explanation of service completed on my car. No high pressure sales tactics. Always a pleasure. More

by VZE1086RY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

Rye Subaru responded

We are very happy to hear Tamar and Paula provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 02, 2024

THEY DID WHAT I ASKED FOR, PROMPTLY, AND THEY DID IT ACCURATELY AND ON TIME. More

by ALLAN16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Rye Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!

January 01, 2024

Always efficient, friendly and helpful. Everything is done as planned and on time. Easy check in and out! More

by TOFANOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Rye Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 31, 2023

Quick and easy. Did not have to wait long for inspection and in lides a free check of car!! More

by JUSTISSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Rye Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

December 29, 2023

Fairly quick considering how many people were also there, staff was very professional and helpful. Also enjoyed the coffee machine selections. More

by ELSCORCHO986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2023 -

Rye Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

December 25, 2023

We have always experienced excellent service at Rye Subaru and this time was no different. More

by CHRISTINE2874
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2023 -

Rye Subaru responded

Thank you, Christine, for sharing your thoughts about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!

December 23, 2023

General manager, Eric pagan was very unprofessional. General manager needs to be spoken to about his professional demeanor. More

by RUISANTOS2784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Hirshowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Pagan
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Jan 04, 2024 -

Rye Subaru responded

Dear Mr. Rui Tiago Dos Santos, I apologize that you felt I treated you unprofessionally. However, I would like to clarify some points regarding our encounter. Firstly, you arrived 45 minutes late for our scheduled appointment to drive your vehicle. This delay caused us inconvenience and disrupted our schedule. Secondly, during the drive, you drove at high speeds that showed no regard for our safety. You claimed that there was an issue with your vehicle that you could not reproduce, but the actions you took were excessive and unnecessary. When we returned to the property, I politely asked to speak with you about the recording devices you had installed in your vehicle. Our staff and I did not consent to being recorded while your car was being worked on. I explained to you that recording without consent is illegal in the state of New York, and our attorneys confirmed this. I am sorry that you felt I became unprofessional when I brought up the recording issue. We have nothing to hide, but it is important to follow the law and respect others' privacy. Thank you for your past business, but we wish you all the best in finding a new place to do your business. Have a Happy and Healthy New Year. Respectfully, Eric Pagan General Manager Rye Subaru

December 20, 2023

Paula is a pleasure to work with. She always listens and offers support and sound advice. She is a big reason I service my car at the dealership. She goes above and beyond and always More

by MCDIDIO
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2023 -

Rye Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Paula met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

December 17, 2023

Diagnostics not accurate. Repairs performed without authorization. Questionable pricing. Experienced this in the past. My fault for going back. More

by MIKE@LUCANIAPARTNERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glenn Bollinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Rye Subaru responded

Dear Mr. Michael Zaccagnino, I am so sorry to hear about your recent experience. Our records show your vehicle being towed into the dealership on November 18th, 2023, and your associate telling us the clutch pedal stays depressed and does not return to its normal position. We then gave your associate a courtesy loaner vehicle, and a technician looked over your vehicle. Glenn then called you to review our findings and the cost of repair. To say, "Repairs performed without authorization," and then follow up with "Questionable pricing," "Experienced this in the past," and finally, "My fault for going back," is shocking. To believe someone who has been servicing their car with us regularly since 2020 would feel this way and continue to come back numerous times leaves us speechless, but we understand. We respect your decision to take your business elsewhere and hope you have a Happy Holiday Season. Respectfully, Eric Pagan General Manager RyeSubaru

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