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S & K Buick GMC - Service Center

Springfield, IL

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141 Reviews

141 Reviews of S & K Buick GMC - Service Center

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July 01, 2020

2 hours for an oil change is ridiculous. The tire pressures were not adjusted properly and the wiper fluid was not topped off . Perhaps there should be some type of quality control. More

by CLC1256
Recommend Dealer
No
Employees Worked With
Russell Masten
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think the person above is correct
June 30, 2020

Said it would take an hour and it did. Wanted to speak with sales about a new Canyon. No one seemed interested in talking t More

by AHINDSHOME
Recommend Dealer
Yes
Employees Worked With
Rob Gwinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2020

We have purchased several new vehicles from S&K over the years and have always used their service department. We are very satisfied with the kindness we receive from your employees. Not only is S&K the be More

by Linda
Recommend Dealer
Yes
Employees Worked With
Victoria Swalley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Gwinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2020

Always happy to help and try to get you in. Doesn’t usually take long to get the car looked at. If they need it more than a day, they usually have a loaner for me to drive so I’m not stranded. Apprecia More

by Brenda
Recommend Dealer
Yes
Employees Worked With
Rob Gwinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hermes
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2020

Great job.... very thorough.... they promptly contacted me when the vehicle was finish. Shuttle service was very timely. The warranty work was completed with out any issues. More

by Ttracy48
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Steele
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2020

Took my car in for oil change and tire rotation. Was told I need both front and rear breaks replaced. Got a second opinion and was told there was no need for new break pads. Car was also leaking oil after oi More

by cwhite
Recommend Dealer
No
Employees Worked With
Russell Masten
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Keene
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

S & K Buick GMC responded

We are sorry to hear this was your experience. I would like to get to the bottom of this personally for you. Please call or email myself and give us a chance to make this right for you. I look forward to hearing from you. Jim Kroll General Manager jim.kroll@skbuickgmc.com

June 28, 2020

Got my vehicle fixed and back on the road in a timely matter Overall the service was top notch. Both the service writer Randy and the technician I met were very nice. A second diagnostic check was need More

by Eric Wood
Recommend Dealer
Yes
Employees Worked With
Russell Masten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

S & K Buick GMC responded

Eric, Thank you for your 5 star review. Randy and Rusty appreciate your praise. I am pleased to hear you were offered a loaner vehicle so the problem could be properly taken care of without your schedule being interrupted. We will continue to provide the excellent service you are used to here at S&K Buick GMC. Have a wonderful day! Jim Kroll General Manager jim.kroll@skbuickgmc.com

June 28, 2020

We are very please with the service we get from this dealership. So pleased, that this is our second vichele from here. We tell family and friends to stop and hopefully buy a GMC. More

by Spoken4pryer
Recommend Dealer
Yes
Employees Worked With
Rob Gwinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : S. Beaghan. We always ask for him to work on our car. He is fantastic.
Jun 29, 2020 -

S & K Buick GMC responded

Thank you for your 5 star review. Rob appreciates your praise. We thank you for being a loyal customer and will continue to provide excellent sales and service visits. Have a wonderful day! Jim Kroll General Manager jim.kroll@skbuickgmc.com

June 28, 2020

Took my GMC Yukon in for a gas filter to be repaired and in no time , maybe less than an Hour ,kevin Dively had it done ! More

by Big wood
Recommend Dealer
Yes
Employees Worked With
Kevin Dively
Jun 29, 2020 -

S & K Buick GMC responded

Thank you for your 5 star review. Kevin appreciates your praise. We like hearing your repair was handled in a timely manner. We will continue to provide you excellent service. Have a wonderful day! Jim Kroll General Manager jim.kroll@skbuickgmc.com

June 27, 2020

The service i came in for was completed well and quickly. My car was complete before i git off work and everyone communicated well and was friendly. More

by CJGHNATIONALGUARD
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2020 -

S & K Buick GMC responded

Thank you for your 5 star review. Rodney appreciates your praise and will continue to provide excellent service for you. Have a great day. JIm Kroll General Manager jim.kroll@skbuickgmc.com

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