SIERRA CHEVROLET OF MONROVIA

Very courteous Went for oil chang & recall item, work was done & staff was very courteous during the check in process & check out. Also when purchasing my new car Went for oil chang & recall item, work was done & staff was very courteous during the check in process & check out. Also when purchasing my new car the entire sells team was outstanding. More

New car purchase The sales team made the experience as smooth and comfortable as possible, they addressed my concerns as well as patiently explaining the differences b The sales team made the experience as smooth and comfortable as possible, they addressed my concerns as well as patiently explaining the differences between the model features. More

2015 Chevy Silverado 2500HD Top of truck was scraped as dealer employee drove under canopy. Tiny damage on fender was spray painted to cover it up. Paint colors didn’t match. I w Top of truck was scraped as dealer employee drove under canopy. Tiny damage on fender was spray painted to cover it up. Paint colors didn’t match. I was not made aware of these things when I picked up the truck. I had to bring it to their attention. Other than that, everything else was good. More

Best experience Everyone is friendly and helpful good experience and great customer service will recommend to friends and family and colleagues will return for more t Everyone is friendly and helpful good experience and great customer service will recommend to friends and family and colleagues will return for more thank you More

The best car dealership in Monrovia. I was kinda nervous about purchasing a used car from a dealer but Victoria and Steve made the process smooth and easy. They delivered on their promise I was kinda nervous about purchasing a used car from a dealer but Victoria and Steve made the process smooth and easy. They delivered on their promises and didn't have any bogus fees. They even made an extra effort to ensure that the car was in top shape before driving it off the lot. I feel confident in my purchase and this dealership. I can't recommend them enough. A wonderful buying experience. More

Happy customer I got a call from Victoria for a buy back sale. She discussed the process and helped us choose a new car. She was very helpful and knowledgeable abou I got a call from Victoria for a buy back sale. She discussed the process and helped us choose a new car. She was very helpful and knowledgeable about the whole process. It was great to work with her from beginning to end. More

2016 Honda Pilot Victoria was courteous and helpful throughout the entire experience. Victor in finance was also very friendly and knowledgeable while walking us thro Victoria was courteous and helpful throughout the entire experience. Victor in finance was also very friendly and knowledgeable while walking us through the paperwork. They both made my car buying experience very pleasant. More

Less than impressed My service appointment was on 5/19 at 3pm. Services scheduled to be performed was a 125-point vehicle inspection and oil change on my 2013 Corvette GS My service appointment was on 5/19 at 3pm. Services scheduled to be performed was a 125-point vehicle inspection and oil change on my 2013 Corvette GS. When I got off the freeway and turned the corner to arrive at the dealership, my exhaust started making this horrendous rattling sound. I had just that morning had a Borla Atak catback exhaust system installed, so I requested they take a look at that to see what would be causing the noise. The service manager, Deniz Dalgic, looked at me as if I were crazy. The service department closes at 5pm and the service tech leaves at 4pm. He could not possibly diagnose the rattling sound... I guess the 125-point inspection does not count known issues causing a rattling sound. He was sorry, but I will have to take that back to the exhaust people who did the install. The reason that I was getting these services done was that I had just purchased the vehicle at had it shipped from a dealership in GA. I was in need of this inspection/oil change to purchase a GMEPP contract. So, when the service was finished at 4:15pm I asked for a printout of the inspection report to send in for the GMEPP. Deniz said the service tech had already left and he was not able to access the computer records. So, I asked if he could email me a copy of the report on Monday. He said that if he could not figure out how to email it, that he would send it snail mail. Here it is, June 2 and I have still yet to receive anything. Well, on Monday I took the 'Vette to the exhaust shop to have them take a look at it. Once they had it on the lift they could see one of the bolts on the mounting bracket had worked its way loose from heat expansion. The exhaust had shifted back about 1/2" and was rubbing against the rear mount point. They moved the exhaust back into place, tightened the clamp and put a small tack weld on the joints to make sure they do not come loose again. Problem solved, in less than 20-min! I guess this means that I will be looking for another dealership to perform services in the future. More

Great Experience I worked with Victoria Rojas and Mike Hoffman. They were both incredibly knowledgeable, efficient, and they got me a fantastic deal! I highly recommen I worked with Victoria Rojas and Mike Hoffman. They were both incredibly knowledgeable, efficient, and they got me a fantastic deal! I highly recommend this dealership! More

Everything was good There's nowhere else for me to explain why I chose that the negotiation could have been better. It was fine, I was as just aiming for a cheaper price. There's nowhere else for me to explain why I chose that the negotiation could have been better. It was fine, I was as just aiming for a cheaper price. I didn't have a bad experience, just wanted to save more $$ like everyone else. Everyone I interacted with at Sierra Chevy was super friendly and I appreciated the no pressure interactions. More