Safford Brown Kia Manassas - Service Center

Very good customer service. Friendly staff,, car was promptly serviced and work was very well done. Friendly staff,, car was promptly serviced and work was very well done. More

Everyone wad super kind and polite. Everyone I dealt with was attentive. Car runs great. They cleaned it really well. (What glass cleaner do you use?) 😁 The only problem was the time Everyone I dealt with was attentive. Car runs great. They cleaned it really well. (What glass cleaner do you use?) 😁 The only problem was the time for the service. Since I had an "appointment " I did not expect it to take 3½ hours. More

Went for a 2nd opinion, and was glad we did. The team was very knowledgeable and provided excellent service and staff. They are now are go-to service team for our family. The team was very knowledgeable and provided excellent service and staff. They are now are go-to service team for our family. More

Great service staff! Explained everything, and let me know what parts needed to be ordered and when they would arrive. Explained everything, and let me know what parts needed to be ordered and when they would arrive. More

Diligent at supporting customer with their issues, problems, and providing recommendations in resolving the probles at hand. problems, and providing recommendations in resolving the probles at hand. More

Vehicle was ready on time and even cleaned inside and out, thanks for the great service. out, thanks for the great service. More

Ultimately isolated the electrical problem with my vehicle and fixed it at no charge. Total time to fix what ultimately was diagnosed as a battery problem took 5 days due to short staffing in mechanic vehicle and fixed it at no charge. Total time to fix what ultimately was diagnosed as a battery problem took 5 days due to short staffing in mechanics. More

Safford Brown is an outstanding dealership and cares for their customers. I had an issue with my car that I had purchased from another dealership, and they were beating around the bush about fixing it. For their customers. I had an issue with my car that I had purchased from another dealership, and they were beating around the bush about fixing it. For roughly 9+ months I was going back and forth with them. I was losing faith. That is until I reached out to Safford Brown. They fixed my car under warranty, and also showed me what was causing it. Needless to say, I have a restored faith in the Kia brand and Safford Brown had a new customer! More

Good service and great staff. Our agent is really great! I am so happy with them! Our agent is really great! I am so happy with them! More

Amazing service! Michelle and her team were, fantastic. Very, very pleased from beginning to end. Everyone was courteous and helpful, informed me of information th Michelle and her team were, fantastic. Very, very pleased from beginning to end. Everyone was courteous and helpful, informed me of information throughout my service. They went the extra mile at every level to ensure the highest quality service was provided. I will definetly recommend The Browns Kia Team to friends and family. More