Safford Brown Subaru Manassas

Courteous, Hard-working employees - I felt respected The whole experience was fantastic. No back-and-forth. Anything I suggested was accepted by the dealership, price, trade-in value, financing, etc. Jus The whole experience was fantastic. No back-and-forth. Anything I suggested was accepted by the dealership, price, trade-in value, financing, etc. Just great! More

Six month Maintenance service I've been impressed with the courtesy of the staff, and experienced service that is performed well and on time. We always receive a very nice car wash I've been impressed with the courtesy of the staff, and experienced service that is performed well and on time. We always receive a very nice car wash. More

No surprises! From the friendly, family style greeting to the write up, the service, the bill, there were no surprises. This is the best dealership I have ever deal From the friendly, family style greeting to the write up, the service, the bill, there were no surprises. This is the best dealership I have ever dealt with and that includes four Subaru dealerships (we are now on #s 5 and 6), three Volvo dealerships (all they wanted was your money), a couple of Toyota dealerships (ho hum) one Isuzu dealerships, two Buick dealerships, three Chevy dealerships, and one Oldsmobile dealership (remember those?), Brown Subaru is Grand Cru, Prime Class, Top of the Line. The service writers don't talk down to you, they don't try to sell you something extra, and they are the friendliest people in town! Just like close family. The reason I have dealt with so many dealerships is that I am older than dirt!!! ;-) More

Always been good. I have owned a Subraru for almost 3 years now and everything I need to go to the dealership, I have never been disappointed. They have help me in ev I have owned a Subraru for almost 3 years now and everything I need to go to the dealership, I have never been disappointed. They have help me in every step and have even went far above my expetations as a dealership. The staff are always friendly and willing to help in any way that they can. More

The Women in the Service Shop are #1 I was greeted promptly by three cheerful women. They were friendly and efficient. Very pleased with my service, which took less than the quoted time I was greeted promptly by three cheerful women. They were friendly and efficient. Very pleased with my service, which took less than the quoted time. More

Service Department My car was serviced in a timely manner. The service staff were very friendly and explained the service recommended and the cost before the service wa My car was serviced in a timely manner. The service staff were very friendly and explained the service recommended and the cost before the service was done. More

Wonderful service experience Easy service check-in and loaner program. I asked for an alignment check with instructions to go ahead and perform the alignment, if needed. It gives Easy service check-in and loaner program. I asked for an alignment check with instructions to go ahead and perform the alignment, if needed. It gives me more confidence in the dealership when a service I pre-authorized is not performed when it isn't needed. Thank you. More

Stress-free buying of my Subaru. My salesman, Eric Bukhari, made the entire experience pleasant. Though I couldn't immediately find what I wanted at the dealership, he searched until My salesman, Eric Bukhari, made the entire experience pleasant. Though I couldn't immediately find what I wanted at the dealership, he searched until the right one could be delivered. Everyone was very nice and ensured the transaction go smoothly. More

Unacceptable phone service I bought a new car from them and liked the sales service, Called back a couple of weeks later to check on transferring the title and the status of my I bought a new car from them and liked the sales service, Called back a couple of weeks later to check on transferring the title and the status of my new tags. Got disconnected a total of five times. Gave up. They talk a good game on customer service, but can't seem to get the simple phone system to be responsive. More

Came in last minute; fixed and on road in less than 30. I had an unknown electrical problem which would not let me shift out of park. I called the 1-800 number on the manual Subaru provides with the car but I had an unknown electrical problem which would not let me shift out of park. I called the 1-800 number on the manual Subaru provides with the car but they were clueless as to what the issue might be. So, I had the car towed to Brown's (nearest Subaru dealership). Due to the lateness of the evening, I was sure that I would have to leave the car overnight (logistical headache). Bbut fortunately, the service dept was still open. The service attendant (Ms Trish Montgomery) upon hearing my woes, immediately suspected the problem and called the service garage and asked one of the technicians if he had time to fix it this evening. I was in and out and back on the road in less than 30 minutes. Crisis averted. Kudos to Ms Trish. More