Safford Brown Subaru Manassas

Received great service working with Grayson for my 60k mile check up. He was very helpful. mile check up. He was very helpful. More

UPDATE: I knew that the vehicle was being purchased “as is” however they all failed to explain to me that it was a “DIY” car, let alone what a “DIY” car is when purchasing used. They boasted about how the is” however they all failed to explain to me that it was a “DIY” car, let alone what a “DIY” car is when purchasing used. They boasted about how the brakes and oil change, were just done, and how it passed their multi point inspection (not to be confused with state inspections). The three weeks later, not even after having the car for a while month, but three weeks later, I get a light for low oil. When I checked the dipstick, there was basically no oil in it. whatever remnants there was on the tip of that dipstick was blacks we had to buy several quarts of oil to top of off, and it was so dirty every time we checked. We called the dealership, and come to find out, it’s a “DIY” car and they don’t get oil changes or inspections or any of the stuff that they so enthusiastically told me about. They didn’t tell me about anything that needed to be fixed, being a fix it yourself vehicle, so that I was at least informed about what I would have been getting myself into. They back tracked on it. Sam, the sales manager, offered an oil change, which didn’t take care of the leak, but at least it would put some new oil in the car. That’s another chapter. Don’t be afraid to take your time and ask lots of questions!!! The only reason I’m giving 4 stars instead of three is because me and my husband really enjoyed talking to sam(?) about our dogs. The staff was very professional. everyone made us feel welcomed, including our dog. I loved how well spoken they were too. From department to department, they made our visit easy and seamless. I appreciated that Eric didn’t try to use any sale tactics or pressure to sell me on the car. I don’t like feeling like someone is trying to manipulate me, which he did not do. He sat back and allowed me to get a feel for the car myself and answered any questions I had. He made the process a breeze too. He explained everything as we went through it together and made it all so simple. And now, I have a new (used) car! Also, while we had originally inquired about the Gold/Beige 2006 Honda Accord, we missed the email that Gabe sent out as a reply. Sorry Gabe. I did have the pleasure of meeting him briefly, though. We had a nice, albeit brief chat. In that time, we were able to share a few laughs and pleasantries. I just wanted to give him some recognition as well. As we waited for my car to become ready to be driven off the lot, we spoke with a number of other sales people, all of whom were equally as pleasant as the next, most of whom’s names we did not catch. We did spend a lot of time with, and I’m about to butcher his name, sorry, Ramadon(sp?), though, sharing stories and bonding over dogs. Very nice and pleasant guy. EDIT: I think his name was SAM. sorry for mixing your name up!!! I’ve been around other dealerships before, none gave me an experience such as this one. More

My car has been serviced here since my purchase in 2015. Meredith is he best Meredith is he best More

Great customer service and efficiency; Very knowledgeable and friendly; Seating in waiting room is limited for big people and friendly; Seating in waiting room is limited for big people More

Very nice people I talk to and the work will done when said it was said it was More

The sales and finance staff worked with me to enable a solution that met my needs solution that met my needs More

Great customer service! We were in and out quickly and very happy with our purchase! We were in and out quickly and very happy with our purchase! More

Timely service, friendly and respectful staff. Kept me well informed. And a comfortable waiting area. Kept me well informed. And a comfortable waiting area. More

Courteous, efficient. Appreciate carwash for just state inspection And emissions test. Quick scheduling. Thank you. Appreciate carwash for just state inspection And emissions test. Quick scheduling. Thank you. More

Eddie Alomia is an excellent service advisor. He is attentive, responsive, knowledgeable, and ensures customers are satisfied with the service. I recognize it’s not always easy to deliver unfav He is attentive, responsive, knowledgeable, and ensures customers are satisfied with the service. I recognize it’s not always easy to deliver unfavorable feedback regarding service that needs to be provided, due to the extremely expensive cost associated with that information. I highly recommend the dealership provides a bonus to him to express appreciation from his customer base! Thank you, Eddie. We appreciate you! More