Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Safford Chrysler Jeep Dodge Ram FIAT of Springfield
Springfield, VA
658 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 658 reviews
September 23, 2021
I went there for oil change and it took them a little more than two hours to do that. After about one hour and 20 minutes the service person came to me and said that they haven’t started working on my ca more than two hours to do that. After about one hour and 20 minutes the service person came to me and said that they haven’t started working on my car because the mechanics were in a break and that it would take 30 more minutes. Actually it took about 40 more minutes. It’s true that the manager made a 50% discount but this doesn’t change the fact that waiting for two hours for oil change is a lot of wait. More
by abdulmalikaleryani
Employees Worked With
N/A
Helpful September 22, 2021
I took my 2006 Sprinter in because it broke down and had to be towed. They told me that it needed a new alternator and belts. And that they could not get them. I would have to procure them (which I easi to be towed. They told me that it needed a new alternator and belts. And that they could not get them. I would have to procure them (which I easily did) and they would pit them in. These items were easily found. If I were someone ( "Little Old Lady/man") who did not have the knowledge to do this, I would have been really put out that a big dealership would not be able to get these readily available parts parts. More
by Grumpy
Employees Worked With
Garrett
September 11, 2021
the staff at the service department so helpful and friendly they serve my car in 30 minutes and answering all my questions plus the dealer is very clean and bright friendly they serve my car in 30 minutes and answering all my questions plus the dealer is very clean and bright More
by tallal Mansour
Employees Worked With
I forget the name
August 27, 2021
Great Staff.. Welcoming and quick.Tech was excellent… Great Staff.. Welcoming and quick. Tech was excellent… But I would prefer to take to the tech to see or know what he saw. That’s the one in one that Great Staff.. Welcoming and quick. Tech was excellent… But I would prefer to take to the tech to see or know what he saw. That’s the one in one that builds trust. The check sheet didn’t have tire pressure documented as it should have. I want and should have confidence that the job was done right… Safford did a good job! More
by Mlraymond13
Employees Worked With
Alex
August 16, 2021
Cam was great. I saw him on site, went back and forth on email a bunch of times to figure out what I wanted, he texted me to keep me in the loop on status, and has continued to be helpful. email a bunch of times to figure out what I wanted, he texted me to keep me in the loop on status, and has continued to be helpful. More
by GHaydasz
Employees Worked With
Cam Van Dyk
August 04, 2021
Awesome timeliness and customer service. I went believing a nail had punctured my tire and after inspection it came back that it hadn’t gone completely through. The integrity and no charge of this location w a nail had punctured my tire and after inspection it came back that it hadn’t gone completely through. The integrity and no charge of this location was respectable. More
by devinroseboro
Employees Worked With
Garrett Short
July 30, 2021
Excellent Customer Service an My Advisor whom helped was great service an Fast An Accurate Thank You!😊 will tell military about this Dearler Great Service. great service an Fast An Accurate Thank You!😊 will tell military about this Dearler Great Service. More
by angel roberts
Employees Worked With
The guy was whom helped before on base cannot get to keep to get his name but it’s on my visit papers
July 30, 2021
They are extremely responsive and work hard to make sure that your question is answered and that you are happy. The service was efficient and the place is clean. the waiting area was comfortable and very c that your question is answered and that you are happy. The service was efficient and the place is clean. the waiting area was comfortable and very clean as well More
by jkooch73
Employees Worked With
Alex
July 30, 2021
Great customer communication. Been using for years and the maintenance staff treats me like family. Richard in particular. Very thorough and professional. Excellent customer service and satisfaction the maintenance staff treats me like family. Richard in particular. Very thorough and professional. Excellent customer service and satisfaction More
by ginzoson
Employees Worked With
Richard
