Safford Chrysler Jeep Dodge Ram of Warrenton

After a few bad dealer experiences I finally had a good one I purchased a new truck from Safford Warrenton after several months of searching and even walking out of another dealer's showroom. I worked with Mark I purchased a new truck from Safford Warrenton after several months of searching and even walking out of another dealer's showroom. I worked with Mark initially, and over the phone he gave me a TRUECAR price that I really liked so I decided to buy. No gimmicks when I got there Tony honored everything that was discussed over the phone and internet. It took several hours to complete the transaction since I am rather meticulous with the paperwork and they had to bring my truck to the dealership from another location, but everyone was friendly and helpful while I waited. I had a great rate from my bank for financing but they still managed to beat as well. JC was able to find me some extra price cuts before I finished signing so I was happy with that as well. Making a large purchase can be very frustrating and stressful so I was happy that the crew at Safford mad the process as pain free as possible. More

Bad situation, very hard to resolve but they stepped up Please read the following review I posted last month. All facts remain the same with the exception that upon filing this review on line and getting t Please read the following review I posted last month. All facts remain the same with the exception that upon filing this review on line and getting the General Manager involved a very amicable resolution was obtained. It took far to long with far to many challenges and time for the customer but in the end they were fair and so far the A/C is still operational. Jim is fair and wants to ensure a high level of service but can only resolve what he is informed of. In the last 30K miles Safford has installed 6 A/C compressors. Two failed on the drive away from the dealer, two others failed in less than a year and were not covered under warranty since my mileage exceeded 12K. I spent hours and hours dealing with Ram corporate customer service and they were able to reimburse me for some expenses. Currently been at the dealer for over 7 days for another compressor replacement. 10 months and 14K miles. I replaced the compressor at the dealers suggestion with a re-manufactured compressor from a non OEM vendor for higher quality and longer warranty. Well I now find out that since it failed again the warranty will not be available on the replacement unless the low pressure and liquid line are also replaced to ensure no debris in system. This makes sense. Other than 10 months ago when they installed the compressor that failed they did not replace those lines and I had to return due to not functioning immediately after picking up the truck. The Service director said that he was sorry and then discovered that the lines were clogged and they were replaced and I paid for the parts since labor should have been included initially. Well Well Well, imagine the compressor not lasting a year due to it pumping debris until so clogged would not work. So I receive a call from them, no warranty coverage on labor and none on parts other than the compressor. $1250.00. I consult specific to the automotive industry in best practices and customer service. A dealer has a minimum of 70-75% gross profit on labor and over 40% gross profit on parts. Why would the dealer not look at the crazy circumstances of so many errors that have nothing to do with the consumer and make a consideration on adjusting the labor or parts. I feel it should be free since they are the ones that failed to perform the repairs correctly causing the compressor to fail. But even if not for free how could a writer make a call to a customer and quote full $115 per hour and parts at retail list plus. To understand what this facilities culture is. I called on Monday, 3 days after my vehicle arrived for a scheduled appointment to get a status. Yes you read correctly. 3 business days to diagnose challenge. Now of course they did not call before parts cut off so part they need not arrive until Wednesday. I called service director, was on hold and he was interrupted by customer and I placed a message on Monday evening. It is now Friday and I have not received any communication. No return call on Tuesday. No call on Wednesday saying that part arrived, No call on Thursday saying sorry we are a day late and now Friday and no call. If I were providing consulting services to this organization this example and ones I have read here clearly show a culture of service that is poor and the QC process is non existent. More

Great dealership After several disappointing experiences with other Jeep dealerships, it was a welcome change to work with the team at Safford. Should have started and After several disappointing experiences with other Jeep dealerships, it was a welcome change to work with the team at Safford. Should have started and ended our car buying here. Would definitely recommend. Jeff Roberts, Tony Nardelli, Bill Hildebrandt, and JC Croft were extremely helpful and a pleasure to work with. More

Happy happy happy We've bought a lot of cars from dealerships and Safford dodge warrenton was excellent to work with Sam mingle awesome sales man thanks again We've bought a lot of cars from dealerships and Safford dodge warrenton was excellent to work with Sam mingle awesome sales man thanks again More

Great They really work with you the best they can, and give you as much time as needed to look at vehicles. As salesmen I understand they still are business They really work with you the best they can, and give you as much time as needed to look at vehicles. As salesmen I understand they still are businessmen with a purpose, and they are just trying to get you the best vehicle you could need. Keep up the great work guys, youve earned my business. More

free oil change and apperisal on my 2008 Dodge Ram 1500 .It. This is a Gimmick they get you to their service department and screw you around and never change your oil in the vechile waited over 2 hours and never This is a Gimmick they get you to their service department and screw you around and never change your oil in the vechile waited over 2 hours and never got the oil changed. Typical round around at Safford Dodge of Warrenton also Hope that Dodge receives this message they gave me a low price for my 1500 .12000 truck is in excellent condition only wanted to get a free oil change which was sent to me by US Mail I Didn't approach Safford Dodge They Contacted me. So if you get an offer for this Pleas be ware you will end up waistng your time .Once again Thanks Safford Dodge Oh Warrenton And all you Staff for you pathetic Service .Dennis More

Overall a good experience. Sam was great!! and we got the truck of our dreams at a great price. The finance process was typical but for the most part ... pleasant. We drove almo Sam was great!! and we got the truck of our dreams at a great price. The finance process was typical but for the most part ... pleasant. We drove almost 2 hours to view a specific truck and it was worth the drive. More

Friendly service - typical dealer experience We had the pleasure of working with Sam, Tony and JC at Safford. I found a used truck online that I was interested in. Sam was very knowledgeable ab We had the pleasure of working with Sam, Tony and JC at Safford. I found a used truck online that I was interested in. Sam was very knowledgeable about the vehicle and very friendly. After a long and frankly draining negotiating period we worked with JC. The technology at Safford was fantastic and made signing the contract and paperwork a breeze. I rated my experience average because it was a typical experience with a dealership. I expected there to be some negotiating - however it took Tony 2 hours to wrap up a deal for us. We were very open with where we needed to be on our trade in and what we though a fair price for the vehicle was. Tony was very friendly and knowledgeable, however we received his "best" offer 5 times. 3 times we tried to leave because the numbers didn't work for us. Somehow the best offer kept getting better. When presented with financing options we were given a sheet with a 4.3 rate on it and told that it was a very good rate. 20 seconds later here comes a sheet with a 3.09 rate on it. AMAZING. I found that process to be very frustrating and tiresome. I would recommend this dealership to anyone I know because everyone there was very kind and a pleasure to work with. However I would tell them that the "best" offer the dealership would make seemingly gets better and better. More

Professionalism, respect, courtesy and fairness On a whim, this past friday 3/20, we stopped in to look at the pickup inventory as between work and life, a truck was in order.. We were pleasantly s On a whim, this past friday 3/20, we stopped in to look at the pickup inventory as between work and life, a truck was in order.. We were pleasantly surpirsed to find both Tony Nardelli and JC Croft, two gentlemen that we've had the pleasure of working with on several previous purchases at a differnet location. Pleasantries having been exchanged, we were introduced to Ken Lassiter who would spend several pressure-free hours helping us determine the right model and option package that would suit our needs and budget. It is obvious that Ken truly enjoys what he does as he demonstrated expert, reality-based knowledge of both his product and his competition. Impressively, Ken was able to provide quantifiable information on which we were able to base our decision - not just marketing hype or propaganda, which is quickly and easily countered with a quick google search from the showroom floor. This saved us a tremendous amount of time and headaches as he had basically done our research for us. Having selected our vehicle, a 2015 Ram 1500 Eco-Diesel Crew Cab, Tony Nardelli and JC Croft came through with flying colors and helped us cross the finish line and leave in a different vehicle than the one we arrived in (as has happened before). In my experience, having purchased more vehicles than what most would consider prudent, this team stands head and shoulders above the rest. Usually, the sales guy works hard to get you to become emotionally invested in the vehicle, then the manager will come by and present the "foursquare", lowball your trade and perform a hard close on a "deal" that promises to significantly increase your cost, out of pocket expenses and ultimatley divest you of your wallet and insult your intelligence. That's before getting to the F&I guy who then tries his best to separate you from whatever change you have left. This is where Tony, JC and Ken differ. By not only listening to, but HEARING what their customer's needs, lifestyle, trade and budgetary considerations are, they take a proactive, consultative approach and as has been our experience with these gentlemen, present a proposal that meets every single criteria that we were seeking while also pointing out other benefits that we hadn't even considered. They do not shy away from the negatives either, which is rare, but instills an element of trust. No hard closes, no foursquare, no extended back and forth, no lowballing, no pressure and no scotchguard or undercoating pitches.. Only a realistic demonstration of the purchase figures combined with respect, sincerity and professionalism. This team demonstrates their understanding that "people buy from people", that today's customers are far more informed than in years past and insulting their intelligence will not bring them back for a 2nd or 5th time. I simply cannot fathom, nor have I ever found, a more professional, personable or fair experience elsewhere. Thank you once again, gentlemen! More

Friendly & Fair Driving three hours to look at a vehicle was not out of the way in my opinion, considering the research I had done and saw that Safford had what I had Driving three hours to look at a vehicle was not out of the way in my opinion, considering the research I had done and saw that Safford had what I had been searching for. The truck was very nice (Dakota) and the price was fair, which I was only able to negotiate down a little since the Internet Price was already lower than KBB. I felt I received a fair deal and it was a nice ride. A week later however, I realized my new ride didn't have the tow capacity I thought and called my original salesman, Sam Mingle, who understood my situation and worked to find me a truck that would fit my needs better. Not sure if this is an hugely unusual situation, but the Safford Team worked with me to trade back one for the other and I could not be happier with my new wheels (RAM). I'm sure another dealership may have said "sorry, the deal is done", but Safford was most helpful making sure I ended up with something better suited to my needs, and I drove off with something nicer than I ever imagined - most important to me was that this was done without any pressure. I'd certainly refer Safford of Warrenton to anyone at any time. My next step will be to buy an RV, which I'll now feel very safe and comfortable towing with the Ram. I'll be sure to look around at Safford RV and hope that I'll have another great Shopping Experience. More