Safford Chrysler Jeep Dodge of Fredericksburg

My vehicle was brought into Safford Jeep of Fredericksburg 03/12/2026 for a simple oil change. Initially, this was supposed to be covered through an agreement I had with VW (I technically purch Fredericksburg 03/12/2026 for a simple oil change. Initially, this was supposed to be covered through an agreement I had with VW (I technically purchased the vehicle there, but it was sold to me through a Fred CJDR salesman who no longer works there). I assumed my free oil change was at VW, I ended up paying and was told it was for Fredericksburg CJDR, which I verified with Alley, (service advisor), months prior through an internal call. Unfortunately, no records of our contact or no notes were properly taken. This amazes me as most services regarding this entire line of dealerships (AFTER purchasing a vehicle), require out of the norm record keeping and effort from the customer. I was willing to let this instance go and find another dealer/service center. Upon leaving the not-free oil change ($117), my check engine light came on. I made this appointment to be able to attend an event over the weekend. Instead, I spent my Saturday at Safford because they did not install and seal my oil cap correctly. Their negligence would have ruined my vehicle if I chose to go on my trip. If I had gone, I would be without a vehicle, which would not have been covered by Safford. The practice of accountability, "sorry,” and any related sentiment is not in any Safford employee’s vocabulary. Lastly, I spoke with their service manager, Rick who began to lose his temper and attempt to discredit me over the phone, which I started recording and he changed tune. Rick should not be in a customer-facing position nor a manager in any degree. I objectively would have been better off letting my little brother do my oil change. The difference between Safford dealerships and other locations that offer similar services is their prices based on their self-proclaimed professionalism, rather than providing the peace of mind a customer is hoping to receive from spending a premium servicing at a dealer. I wouldn’t take a bicycle here. More

I recently stopped by Safford of Fredericksburg to look at a vehicle for my daughter. Our salesperson, Anthony, was very professional during our visit. He showed us the car, answered our questions, and all at a vehicle for my daughter. Our salesperson, Anthony, was very professional during our visit. He showed us the car, answered our questions, and allowed us to test drive it. I asked if there was any flexibility in the price and explained that I was prepared to put $10,000 down. After checking, he advised there wasn’t much room to negotiate. I thanked him for his time and we left to discuss the purchase further. About 20–30 minutes later, after speaking with my husband, we decided the vehicle was reasonably priced and called the dealership back to move forward. I was told someone else was currently looking at the car, which was understandable. I asked Anthony to please contact us if the vehicle did not sell, but we never received a follow-up call. The next morning, we attempted multiple times to contact Safford of Fredericksburg but received no answer. We then called their sister location in Warrenton and spoke with Steven, who kindly offered to check availability and arrange to have the vehicle transferred since we were ready to purchase. He later informed us the car had been sold. Wanting confirmation, I called Safford of Fredericksburg again and spoke with another salesperson, Michael, who stated the vehicle was still available. At this point, the situation became very confusing due to conflicting information from the same dealership. I then asked to speak with the sales manager, Joan. Unfortunately, this interaction was disappointing. While I explained that my frustration was not about the car selling—but rather the lack of communication and consistent information—I felt spoken over and that excuses were made for the sales staff’s poor communication. I was simply trying to confirm whether the vehicle was available so I could move forward or continue my search elsewhere. When spending approximately $34,000 on a vehicle, customers expect clear communication and professionalism throughout the process. I was fully prepared to make a substantial down payment and complete the purchase, which would have benefited both myself and the dealership. Due to the overall lack of communication and customer service, Safford of Fredericksburg will not be receiving my business in the future. More

Unfortunately, I have had the unfortunate experience of working with Shawn Flickenger and Christopher Modesitt, and I must say they have been unprofessional, petty, disrespectful, condescending, and the wo working with Shawn Flickenger and Christopher Modesitt, and I must say they have been unprofessional, petty, disrespectful, condescending, and the worst type of people you will deal with in society. They have lied to me, in which I caught them in a lie, and have no care for business relationships. They do not treat veterans with respect, and for all my military brothers and sisters, go elsewhere. Based on my negative treatment, I would never purchase a vehicle here. To think that we risked our lives for these types of people makes. me think twice and protect the liberties that these people enjoy every day because of us Veterans. More

Been taking our 3 Jeep vehicles to Safford Jeep for years. Josh does a great job of handling all of our vehicle needs and keeping us informed of any issues we should be aware of or needing attention. I years. Josh does a great job of handling all of our vehicle needs and keeping us informed of any issues we should be aware of or needing attention. I highly recommend Josh and Safford Jeep. More

Scott Cramsey took care of my 300 for a recall and other vehicle maintenance updates. He is trustworthy and transparent. He kept me updated on everything that needed to be done and wasn't pushy to get stuff vehicle maintenance updates. He is trustworthy and transparent. He kept me updated on everything that needed to be done and wasn't pushy to get stuff done that was recommended. My car was done sooner than the expected time frame that was told to me when I dropped it off. I highly recommend him to take care of anyone's car needs. He is a very nice person. Thanks a bunch, Scott! Jackie W. More