Sahara Chrysler Jeep Dodge Ram

I bought my 2025 Ram 1500 from them in Nov 2025. Since then I have had to deal with their service department numerous times. I want to be fully transparent: I like my truck, and I understand that th Since then I have had to deal with their service department numerous times. I want to be fully transparent: I like my truck, and I understand that there are times when things happen (like recalls) and that's just life. But the service department at Sahara Ram is so bad that I would never recommend anyone purchase a vehicle or take their vehicle there for service. Let me also say that they may do fine work, however what they are terrible at is customer service and communication. I had a recall for a tow control module that was faulty. I specifically purchased this truck to tow my boat. I notified the dealership as soon as the recall was announce (and the announcement said that parts were available). I scheduled the recall repair and an oil change, and they had me come in and didn't bother to tell me they could not do the recall repair until after the oil change ($100) was done. They said they had to order the part and would contact me when it was in. I check back in 6 weeks later to see when the part would be there and the person I spoke to said I should be on a list, because they only get 2 of those parts a week to complete the recall repairs. I asked them to check where I was on the list and guess what - I wasn't even on it. So he added me to the list. I waited another month before I check back again and I was then #18 on the list, and oh by the way the dealership was now only getting 1 part a week for that warranty repair. At that rate I would be waiting until August 2026 for the part. Did I mention that when they receive the parts they prioritize putting them in affected unsold trucks first? Screw the people who have already bought the truck and rely on it for towing a trailer, we just want to sell more trucks. Overall, horrible experience with this dealership. I went to Towbin Dodge/Ram in Henderson and they had me taken care of in just over 1 week, were very communicative, and awesome customer service. Never use Sahara Ram for service...never. More

Bought a 2024 Chevy Malibu at the beginning of August told them that I didn't want an extended warranty and they put one one the contract for oil changes for a total of two a year for three years for a t told them that I didn't want an extended warranty and they put one one the contract for oil changes for a total of two a year for three years for a total of $1500 that's $250 a oil change and also added $1500 for tires and wheels witch I did not get it has factory wheels and two tires are original and the other two have clearly been on the car for a while. Just watch out when it comes time to sign the contract they are slick and skip over import items. I also found a gps tracker installed to the obd port witch I did not authorize this So Buyer Beware More

Traveling through Vegas in my Class B RV and had to fly back East for a few weeks. I thought I'd get a 50,000 mile service done while I was gone and Sahara was accommodating enough to allow me to keep the back East for a few weeks. I thought I'd get a 50,000 mile service done while I was gone and Sahara was accommodating enough to allow me to keep the RV there while I was back East. Service agent Sean was very personable but I did not elect to do all the 50,000 mile service items he proposed - only oil change and tire rotation (as I recall, less than $200). He also talked me into changing the cabin air filter. I do not recall the estimate for this but am confident it was not the $300 they tried to charge me upon my return. I also asked them to look into the back up camera that had been acting up. Sean told me back cameras are seldom repaired, only replaced but they could look to see if there was an easy repair such as a loose wire. At no time did he mention a $240 diagnostic fee. Needless to say, I was disappointed at an $800+ bill for what I thought was, essentially, an oil change and air filter. The most frustrating charge on my bill was $40 for "Diesel Engine Performance Restoration Service. The engine is not a diesel. More

Visiting from out of state. There is a known sensor issue on our 2013 Dodge ram. We had it fixed a few months ago, but it started acting up again. The sensor says its overheatin There is a known sensor issue on our 2013 Dodge ram. We had it fixed a few months ago, but it started acting up again. The sensor says its overheating, but them goes right back down again, so its simply a sensor malfunction. We were told at home this is the case. We have had a new thermostat, rad and lines installed this year. Anyways, we brought it in, explained it at length, and he pulled it is as 'vehicle overheating'. We explained AGAIN It is NOT overheating, the sensor is broken or its the lines. They kept it for 2 days, told us we needed a 15k repair on the engine, and charged us $250 for the inconvenience. Brought it to an independent the next day, the fixed the lines for $300. How can 2 shops run the same computerized 'tests' and it comes up as exactly as what we said it was at one place, and the other is a 15K engine repair? I appreciate the cool $250 you lifted out of my pocket for this though, totally fair. If you could not fix it, just say so. No ones paying a 15K engine repair on a 9k car and they know it. Looks like I'm just another customer in the long list of people they screwed over according to these reviews. AVOID. More

I bought a car in September here and noticed when I got home the MOON roof over didn't close. No biggie my sales person said they would repair it with the chip that was already in the windshield, a broken home the MOON roof over didn't close. No biggie my sales person said they would repair it with the chip that was already in the windshield, a broken front camera, and the seat belt that wouldn't buckle..... well when i brought it in they only did the camera and seat belt and told me to come back for the rest on another day because the windshield guy wasn't there and they needed a piece for the moon roof........ fast forward to beginning of December when i got scheduled for service both the service advisor and sales person were no longer there and they didn't put it on file so they wouldn't be fixing it.... as aggravating as that is whatever....i left it there to get the windshield done and when I picked it up the SUN ROOF now didn't close and the broken piece was lying on the cup holders!!!!! When i called and told them they broke it the disregarded me and refused to do anything saying they didn't open it or do anything with it....however if it was already broken how would it be closed when i dripped it off and why wouldn't I say anything. Also, the service adviser Christian that I worked with this time and the supervisor Jared. We're both extremely rude and condescending. I will never do anything at this dealership again. I will take my warranty and do all repairs elsewhere. And I will never send anyone here to purchase a vehicle. They are rude and unprofessional. More

Brought my car for service was told it was 240 for diagnostics which would be applied to Bill if they did the work they said it was TIPM and wanted 2750 to fix it and couldn't guarantee it wouldn't be diagnostics which would be applied to Bill if they did the work they said it was TIPM and wanted 2750 to fix it and couldn't guarantee it wouldn't be more I bought 1 with lifetime warranty from AutoZone 445 and 50 to install DO NOT BRING YOUR CAR THERE You will pay the 240 for diagnostics and when they tell you what they say is wrong with your car it will be 5 times more than it should be NOT REPUTABLE I SINCERELY HOPE THIS HELPS SOMEONE More

Sales was wonderful but I've had to bring my brand new ram 1500 into service 3 times with only 7k miles and the 3rd time they kept my truck for 5 days and said they couldn't find anything wrong with my tr ram 1500 into service 3 times with only 7k miles and the 3rd time they kept my truck for 5 days and said they couldn't find anything wrong with my truck after putting 2 quarts of oil into the truck after an 800 mile trip. I'll be taking my truck to a different dealership who doesn't make me feel like I'm lying to them More

Cory was great to work with am very happy with our truck. !!!! Thank you Cory !!!! Thank you Cory More

if you ever wanna buy a car here all you have to do is ask for JAMIL! will do anything to help you out...mahalos bro🤙 ask for JAMIL! will do anything to help you out...mahalos bro🤙 More

Anthony seen us looking at a truck and helped us all the way. . My Wife was very Happy! Im Happy. *10 stars. way. . My Wife was very Happy! Im Happy. *10 stars. More