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Salem Ford - Service Center

Salem, NH

4.5
249 Reviews
Call Service Center (603) 898-9766

249 Reviews of Salem Ford - Service Center

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February 14, 2024

Derrick, Chris and the service team are amazing. I know I'm in good hands and trust their judgment More

by Rangelo
Recommend Dealer
Yes
Employees Worked With
Shane Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Smith
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Feb 14, 2024 -

Salem Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Your friends at Salem Ford Proud member of the Key Auto Group

Helpful
February 13, 2024

They went above and beyond to make things right with my truck. Repairs were done in a timely fashion. More

by DPALAZZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Lamirande
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Salem Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Salem Ford. Your friends at Salem Ford Proud member of the Key Auto Group

Helpful
February 09, 2024

Went in for a oil change Staff was friendly Had it on time that they quoted me More

by znandn1949
Recommend Dealer
Yes
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Feb 11, 2024 -

Salem Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Salem Ford! Your friends at Salem Ford

Helpful
February 09, 2024

they are very quick and experienced. definitely would recommend to someone everyone was so nice and friendly More

by roy_alyssa
Recommend Dealer
Yes
Employees Worked With
Derek
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Feb 11, 2024 -

Salem Ford responded

Thank you for choosing Salem Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, Alyssa, and we hope to see you again! Your friends at Salem Ford Proud member of the Key Auto Group

Helpful
February 08, 2024

Rough Rude , condescending, lack of transparency, unwillingness, confusing , overpriced quote . Regrettable , painful . More

by edwardfurbush
Recommend Dealer
No
Employees Worked With
Johnetta
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Feb 09, 2024 -

Salem Ford responded

Providing a positive experience is our top priority, Edward, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Your friends at Salem Ford Proud member of the Key Auto Group

Helpful
February 07, 2024

I brought my truck in for the works The tech forgot to put the oil cap back on my truck. It caused multiple quarts of oil to leak all over my motor and stained my driveway. I will not be having my truck s More

by Never afai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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Feb 07, 2024 -

Salem Ford responded

We're disappointed to hear about your recent experience with our Service Department and would like to discuss how we can make this right. Please contact our management team at 603-898-9766 and ask for Gerry (Service Manager) or Armando Rodriguez our General Manager to discuss further. We look forward to hearing from you and restoring your confidence in our dealership. Thank you, Your Friends at Salem Ford.

Helpful
February 05, 2024

Went for regular service. Was very pleasant and accommodating Thank you Salem ford your the best More

by Patsgirl0325
Recommend Dealer
Yes
Employees Worked With
Linda Falbo
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Feb 05, 2024 -

Salem Ford responded

Thanks for sharing about your experience with Salem Ford. Linda and our team appreciate your business and hope to see you again soon! Your friends at Salem Ford

Helpful
February 05, 2024

Awesome Service Department. Done Great customer service all the way threw out the dealership. Fantastic More

by GLAMIRANDE2
Recommend Dealer
Yes
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Feb 05, 2024 -

Salem Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Salem Ford, we look forward to having you as one of our valued customers for many more years to come! Your friends at Salem Ford

Helpful
February 03, 2024

Good communication and prompt attention. I will return to Salem Ford for service in the future. More

by DWINSLOW15
Recommend Dealer
Yes
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Feb 05, 2024 -

Salem Ford responded

Thank you for choosing Salem Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Your friends at Salem Ford Proud member of the Key Auto Group

Helpful
February 01, 2024

Love JJ and Derek! Thanks for everything! Those guys are great! Truly take care of us! More

by Jillian4
Recommend Dealer
Yes
Employees Worked With
Shane Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Smith
Report | Print
Feb 02, 2024 -

Salem Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Salem Ford. Your friends at Salem Ford The Key Difference

Helpful
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