Salerno Duane Ford

I brought a Jeep Liberty 2012 in for heater problems. I was quoted $2000 for the repairs. Terrence the Service Advisor said they need to replace the heater coils, change the thermostat and flush the system was quoted $2000 for the repairs. Terrence the Service Advisor said they need to replace the heater coils, change the thermostat and flush the system. When I asked him if there is a less expensive alternative Terrence suggested to change the thermostat and flush the system for $500. I agreed to do that. Upon picking up the car (and up to today, three weeks later) the car’s heater still does not work. Cold air comes in when I request hot air. I called Terrence back and asked them why they changed the thermostat and flushed the system, charging me $500 when the heating still does not work. He said he had to speak to his boss and did not have an explanation. Whats more he said the technicians could never be sure whats wrong. This is perplexing to say the least because I expect the folks at this dealership to be professionals and to know how to diagnose a problem. The diagnostic itself was $150 so for that kind of money I expect the mechanics to know their stuff. I feel like I was robbed of $500. I recently leased a new Grand Cherokee from this dealership but I will never go back there either to lease or to repair a Jeep vehicle. I am very disappointed with the service provided. More

Joe and Sal were a pleasure to deal with. They made the car buying process simple, easy, and comfortablE for me! I would highly recommend to anyone looking to lease or buy a new car! car buying process simple, easy, and comfortablE for me! I would highly recommend to anyone looking to lease or buy a new car! More

GREAT EXPERIENCE JOE COLA AND SALZ WERE VERY PROFESSIONAL, AND HELP US WITH EVERYTHING THAT WE NEED. I HIGHLY RECOMMEND THEM , WERE HELPFUL AND EASY TO DEAL WITH. JOE COLA AND SALZ WERE VERY PROFESSIONAL, AND HELP US WITH EVERYTHING THAT WE NEED. I HIGHLY RECOMMEND THEM , WERE HELPFUL AND EASY TO DEAL WITH. More

Positive experience leasing Ford Edge Our Sales Consultant, Joe Cola, made our experience getting a new lease on our 2019 Ford Edge a pleasant one. He was not your typical, pushy sales pe Our Sales Consultant, Joe Cola, made our experience getting a new lease on our 2019 Ford Edge a pleasant one. He was not your typical, pushy sales person, checked in the right amount of times without being annoying, and worked with us on getting a price that made us both comfortable. More

Bought a New Eco Sport My sales manager was David Stanton. He was wonderful in explaining details of the car and gave me good advice based on my driving needs. Keep David My sales manager was David Stanton. He was wonderful in explaining details of the car and gave me good advice based on my driving needs. Keep David no matter what. More

Amazing experience!! Today was the first time I was able to purchase a car and only be in the dealership for 35-40 mins max. Dan was awesome and got me the price I wanted, Today was the first time I was able to purchase a car and only be in the dealership for 35-40 mins max. Dan was awesome and got me the price I wanted, plus the car I wanted. Everyone was so professional, friendly and made my experience the best. I’m telling everyone about it! Thanks Dan for making my day. More

No calls back Had my car there for a week. Veronica has not called me back. Left numerous voicemails. She called me once and gave me a price and said it’s not my pr Had my car there for a week. Veronica has not called me back. Left numerous voicemails. She called me once and gave me a price and said it’s not my problem. More