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Salerno Duane Ford
Summit, NJ
958 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group!
As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest!
This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients!
We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately!
From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 958 reviews
July 31, 2019
Positive experience leasing Ford Edge Our Sales Consultant, Joe Cola, made our experience getting a new lease on our 2019 Ford Edge a pleasant one. He was not your typical, pushy sales pe Our Sales Consultant, Joe Cola, made our experience getting a new lease on our 2019 Ford Edge a pleasant one. He was not your typical, pushy sales person, checked in the right amount of times without being annoying, and worked with us on getting a price that made us both comfortable. More
by e
Employees Worked With
Joe Cola
July 27, 2019
everyone at Salerno Duane Ford was awesome Mike, Sal, Paul were awesome, they took their time to get me into a new vehicle, finally able to lease again, thank you all so much 500 stars great j Mike, Sal, Paul were awesome, they took their time to get me into a new vehicle, finally able to lease again, thank you all so much 500 stars great job highly recommended More
by tony1968
Employees Worked With
Mike Chirichello , Sal Z
July 15, 2019
Easy, hassle-free buying experience Our Sales Consultant Joe Cola, and The Sales Manager Sal Z. made shopping for our Ford Explorer a hassle free, positive experience. Sal spent days t Our Sales Consultant Joe Cola, and The Sales Manager Sal Z. made shopping for our Ford Explorer a hassle free, positive experience. Sal spent days trying to locate the exact type of Explorer my wife was looking for.....Joe drove all the way up to Boston to pick up our vehicle! More
by Dan P
Employees Worked With
Sal Z. And Joe Cola
July 02, 2019
Bought a New Eco Sport My sales manager was David Stanton. He was wonderful in explaining details of the car and gave me good advice based on my driving needs. Keep David My sales manager was David Stanton. He was wonderful in explaining details of the car and gave me good advice based on my driving needs. Keep David no matter what. More
by saydahz
Employees Worked With
David S. & Sal Z.
June 03, 2019
1st Time here and LOVED the experience!!! My husband and I recently leased a new 2019 Ford Explorer at this dealership and we are sooooo happy we chose to go to Salerno Duane Ford. By far, it My husband and I recently leased a new 2019 Ford Explorer at this dealership and we are sooooo happy we chose to go to Salerno Duane Ford. By far, it was the most smoothest and friendliest dealership we've ever gone to. Mike Chirichello was my salesperson and he and Sal Zebadast, from Finance, were there with us from beginning to end. They were very patient and so caring! Not only were they helpful and gave us all of the options we had, but they were very knowledgeable and honest in helping me get the car/SUV I wanted for our family. We have 2 kids and we needed a bigger SUV. They were very helpful with our requests and got me an AMAZING deal that we couldn't resist! They were AMAZING overall! :) Not only that, they were very fast in doing all the paperwork and calls to insurance to get me set up in my new car! I would recommend this dealership to my family and friends and anyone really who wants a good experience and a good buy or lease for a new car! Thank you Mike and Sal and Salerno Duane Ford for getting me in one of my favorite dreams cars! YOU GUYS ARE THE BEST!!! KEEP IT UP!! :) ELIZABETH DIAZ More
by ediaz0822
Employees Worked With
Mike Chirichello, Sal Zebadast
February 28, 2019
Amazing experience!! Today was the first time I was able to purchase a car and only be in the dealership for 35-40 mins max. Dan was awesome and got me the price I wanted, Today was the first time I was able to purchase a car and only be in the dealership for 35-40 mins max. Dan was awesome and got me the price I wanted, plus the car I wanted. Everyone was so professional, friendly and made my experience the best. I’m telling everyone about it! Thanks Dan for making my day. More
by EmilyStylez
Employees Worked With
Alyssa , Dan Cola
January 30, 2019
No calls back Had my car there for a week. Veronica has not called me back. Left numerous voicemails. She called me once and gave me a price and said it’s not my pr Had my car there for a week. Veronica has not called me back. Left numerous voicemails. She called me once and gave me a price and said it’s not my problem. More
by Njobserver
Employees Worked With
Veronica
January 03, 2019
Extremely unprofessional, Big time Liars!! Had a horrible experience with these people, promised me something but In the end couldn’t follow through, extremely disappointed, bad customer servic Had a horrible experience with these people, promised me something but In the end couldn’t follow through, extremely disappointed, bad customer service they don’t care about customers or anyone, they just want to make money!!! More
by Felixrev100
Employees Worked With
Jeremy Jordan
January 03, 2019
Bad Experience While waiting for my car to be finished I found a new service advisor there. I used to see Frank all the time. This other woman was loud obnoxious and While waiting for my car to be finished I found a new service advisor there. I used to see Frank all the time. This other woman was loud obnoxious and didn't seem to care who was in the waiting room. She gave me the run around and had to wait hours for my car. I've been using Salerno Duane for years and know most of the service staff and they are great. Disappointed this time. More
by Jets33
Employees Worked With
Veronica
August 30, 2018
Our sixth Ford lease through this dealership We've had great experiences with Ford products purchased through a predecessor dealership. When they lost their Ford franchise, Salerno-Duane became We've had great experiences with Ford products purchased through a predecessor dealership. When they lost their Ford franchise, Salerno-Duane became a Ford dealer in addition to their Chryslere-Jeep dealership. We started leasing about nine years ago. We now are on our third round of three-year leases. Last February we leased a 2017 Fusion Sport. The wife loves it. I just took advantage of the end-of-year specials and leased a new 2018 Escape. Our sales guy, Bud Dyer, is special. He 'retired' some years ago, but continues to service his long-time customers. I give Bud the functional and financial requirements I want met and Bud does all the heavy lifting. He finds the best deal and handles customer advocacy with management. Leasing (and probably buying) is a breeze. More
by Jeffrey Katz
Employees Worked With
Is 'Jeremy Jordan' for real? He's an actor who starred in Newsies, Bonnie and Clyde and on TV in Smash., Bud Dyer
