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Salerno Duane Ford - Service Center

Summit, NJ

4.2
48 Reviews

48 Reviews of Salerno Duane Ford - Service Center

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January 31, 2023

E b we Ryan you bb s y j v h n r h u g More

by GETBY77
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2023

We had a wonderful experience with Salerno Duane Ford Service Dept. Carrie was super knowledgeable and an absolute pleasure to deal with. We had a horrific experience with Liccardi Ford/Lincoln Service More

by TandD
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2023

Heather was extremely helpful and accommodating. Truck was repaired in a reasonable amount of time. More

by Michael.pate.cefm
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2023

Satisfied service on truck g g g g g g g g g g g g More

by GETBY77
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Salerno Duane Ford responded

Awesome! Safe travels in your truck! Thanks for the review! :)

January 19, 2023

Prior experiences with the service area have been fine but have been trying to contact them for five days with no response. My car supposedly was repaired on January 11 but the repair was ineffective . I More

by DIMERTOX
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Nicastro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John La Manna
Jan 20, 2023 -

Salerno Duane Ford responded

Very sorry to hear about any miscommunication and car troubles. Would be happy to help and discuss further service for your vehicle. Please reach out to me directly. Thank you so much for your business and your time. Rich Hoffman, Service Director, Service Director, Ext 3112,  rhoffman@sdsummit.com

December 11, 2022

Wonderful staff and service experience. Would definitely come back for all my cars service needs! More

by LSBABBS
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John La Manna
Dec 13, 2022 -

Salerno Duane Ford responded

Thank you so much for sharing your experience with us! Appreciate your 5 star review! We look forward to working with you again in the future.

November 24, 2022

Wonderful staff and service experience. Would definitely come back for all my cars service needs! More

by lyndon06
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John La Manna
Nov 28, 2022 -

Salerno Duane Ford responded

Appreciate the 5 star review! Thank you so much for your business!

November 23, 2022

Brought my car in for a recall. Very pleasant experience, .everyone was friendly and helpful More

by BRENCOLTON
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2022

Samantha and Heather are top notch in the service department. Car taken on time and returned as promised with service complete. This is the second car I've brought in for service in the past two mont More

by scottsdale0
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather, John La Manna
Nov 28, 2022 -

Salerno Duane Ford responded

We are so happy to hear about your service experience! Customer service is very important to us. We look forward to working with you again in the future!

November 17, 2022

Still waiting for a callback for my cask cab door which I was told was out of warranty for repair More

by tsheehan716
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Nicastro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Salerno Duane Ford responded

Sorry for any frustration. If you still need help, please contact me directly so we can discuss further. I appreciate your feedback and your business. John LaManna 908-277-6780 ext:3343, Service Manager

Nov 22, 2022 -

tsheehan716 responded

I need to know about my gas cap door and how much its going to be to have it fixed.

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