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Salerno Duane Ford
Summit, NJ
956 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group!
As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest!
This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients!
We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately!
From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 956 reviews
September 21, 2016
Great sales experience From the first call they were very helpful. I drove from NY to look at a car they said they had and believe it or not they had it and in the condition From the first call they were very helpful. I drove from NY to look at a car they said they had and believe it or not they had it and in the condition they said. Lauren and Bob both helped me, both were very friendly while being professional. I got the car I wanted a good price with a great sales team. More
by ChrisNY
Employees Worked With
Bob Cerza, Lauren Mayer
September 20, 2016
3rd Time - Still Excellent My third time leasing a Ford from Salerno Duane in Summit. Each time I have dealt with Bob and he was always willing to find the vehicle I wanted at t My third time leasing a Ford from Salerno Duane in Summit. Each time I have dealt with Bob and he was always willing to find the vehicle I wanted at the right price. He also does an excellent job of explaining the many different functions of the car and is only a phone call away. Thanks for making it work again, and I'll see you in three years! More
by Cwik2K
Employees Worked With
Bob Cerza
September 16, 2016
Great Purchase Experience I visited Salerno Duane Ford after my son found several certified pre-owned Ford Fusions advertised on the dealer's website. Even though it was closi I visited Salerno Duane Ford after my son found several certified pre-owned Ford Fusions advertised on the dealer's website. Even though it was closing time, Bob Montgomery patiently showed us the available models and answered our questions. We purchased my son's first car that very same night. Bob and the entire Salerno Duane Ford team were easy to work with and made this the best car buying experience I've ever had. Thank you Bob! More
by anay
Employees Worked With
Bob Montgomery
September 16, 2016
Bob Cerza Bob was not "pushy" and gave me a chance to make up my mind! I did not buy a new vehicle but decided to lease one. Bob did an excellent job of explain Bob was not "pushy" and gave me a chance to make up my mind! I did not buy a new vehicle but decided to lease one. Bob did an excellent job of explaining the many different functions of the car and assured me that if I had more questions to give him a call! More
by RAU38
Employees Worked With
Bob Cerza
September 15, 2016
AWESOME...AWESOME...AWESOME My husband and I were shopping around and this was the 4th place we had been too. High praises to Bob Montgomery, who is a true professional. We ha My husband and I were shopping around and this was the 4th place we had been too. High praises to Bob Montgomery, who is a true professional. We had no intention of purchasing a vehicle at 6pm on a Wednesday night, but the more time we spent talking to Bob the more inclined we became. His approach is quite relaxed and there was no pressure from him at all. Bob took the time to find a way to make it work for us. We came home with a brand new Ford Explorer the same night. Thank you Bob. Thank you also to the Finance Manager Marcus Rivera, this would not have been possible without you either. Thank you both for your patience and for staying late to wrap up the deal...Michael and Joana.. More
by Joeyrebelo
Employees Worked With
Marcus Rivera, Bob Montgomery
September 12, 2016
Ford Exlporer My lease for Ford Explorer was about to expire and I was just looking around the lot oh no intentions of making changes that day. To my surprise a tru My lease for Ford Explorer was about to expire and I was just looking around the lot oh no intentions of making changes that day. To my surprise a truck just came in with the color I wanted and fully loaded. Luckily Bob Cerza came to the rescue and I drove off the lot with my New 2016 Ford Explorer. Thanks Bob :) More
by Bdbmfz3
Employees Worked With
Gerald, Bob Cerza
September 06, 2016
Edge lease I was looking to lease another Edge as my lease just ended. We met with Bob Cerza who made it easy for me to find exactly what I was looking for. He i I was looking to lease another Edge as my lease just ended. We met with Bob Cerza who made it easy for me to find exactly what I was looking for. He is very experienced and took the time to review all the features in my new Edge. It was a pleasure working with Bob. More
by leana33
Employees Worked With
Bob Cerza
September 04, 2016
End of lease Our two year lease on the 2015 Ford Explorer had ended. What to do next? We were very happy with the Explorer as it was a good fit for our needs & we Our two year lease on the 2015 Ford Explorer had ended. What to do next? We were very happy with the Explorer as it was a good fit for our needs & we had no mechanical issues during the two year lease. The service department was easy to work with for oil changes/maintenance. Additionally, we remembered how professional, courteous & helpful Bob Cerza was not only at the time we decided to lease the 2015 Explorer but even after we had completed all the paperwork & the lease agreement was signed. Bob continually checked in with us after we brought the new vehicle home to answer any questions & to offer assistance if needed. I was truly amazed by his caring attitude. We didn't hesitate to reach out to Bob as our lease neared its completion. He walked us through all our end of lease options & once again made leasing a new vehicle, a 2017 Explorer, an enjoyable experience. I highly recommend Bob Cerza & Salerno Duane. More
by Smaide
Employees Worked With
Bob Cerza
September 04, 2016
Purchased a 2013 Ford Edge my experience was very nice while working with Bob Montgomery answered all my questions and helped out as much as he could. The only reason i didn't g my experience was very nice while working with Bob Montgomery answered all my questions and helped out as much as he could. The only reason i didn't give a five all the way around is because i wanted my vehicle certified and i learned after signing all the papers that it wasn't. I only received one key and they wanted me to pay $350 for an additional key. so just please ask these questions before purchasing and signing with the financial people. other than that time and everything went perfect. love my truck thanks Bob Montgomery More
by julierut23
Employees Worked With
Bob Montgomery
August 29, 2016
Leased a 2016 Escape. Worked with Bob Montgomery and it was a pleasure, I am not a car dealer fan but Bob made the experience painless and helped changed my mind about my p Worked with Bob Montgomery and it was a pleasure, I am not a car dealer fan but Bob made the experience painless and helped changed my mind about my past dealing with other locations I leased from before. He was up front and made my wife and I feel at ease. More
by bc8954
Employees Worked With
Bob Montgomery
