Salerno Duane Ford

Rude and poor customer service Will never use this dealer again , poor customer service, lied to me over the phone . will say anything to get work even if they cant handle the work Will never use this dealer again , poor customer service, lied to me over the phone . will say anything to get work even if they cant handle the work load . Service manager is very rude and is the root of the poor customer service . Workers are only as good as the man in charge and this man should not be in charge . Did know who he spoke to for the vehicle write which tells me he has very poor record keeping . Told me he has been dealing with phone calls longer then I was alive ..Im a 40 year old ex dealer employee and know for sure I would have been fired if I ever spoke to a customer like that . long story short would never use or recommend this dealer . The fact that he told me him self ..the service manager that he don"t care about CSI says a lot . More

'17 Ford Escape Yesterday I went to Salerno-Duane to turn in my '13 Ford Edge. Overall, it was a good experience however this dealership seems to be shortstaffed. Joh Yesterday I went to Salerno-Duane to turn in my '13 Ford Edge. Overall, it was a good experience however this dealership seems to be shortstaffed. John Cola from the Chrysler dealership up the street came to assist. He was very assertive as far as helping me along with Garland the finance person, he took me for a test drive and was really trying to get me a good deal to get me to buy a car there. My only problem is he had no time after I was there for roughly 3 hours to go through any of the options or explain free trial Sirius or anything for that matter in the car. I went back this morning to return my key and get the rest of my belongings out of my Edge and asked Garland if there was someone who could show me The options in my car. He went to recommend Bob Cerza and in came 2 more potential buyers and all of a sudden nobody had time for me yet again to show me the car. Bob Cerza suggested I come back later in the day. Not for nothing but I don't live in the same town as the dealership, it's the middle of the afternoon on a Saturday, and I already spent three hours yesterday in the dealership. I feel somewhat cheated because they got the sale they wanted and now nobody has time for me. How often do people walk out of the dealership and have no clue where anything is in the car, any of the options it has to offer.? So I guess I'll either play around or read the manual! Very, very disappointed. More

Love Bob Cerza and my new Ford Escape My 2014 Escape lease was up and I knew that I would go right back to Bob Cerza for my new car. He was just as helpful as ever. He does not pressure My 2014 Escape lease was up and I knew that I would go right back to Bob Cerza for my new car. He was just as helpful as ever. He does not pressure you into any decision and is very patient. He took the time to find me the right car with all the right amenities. A couple of hours later, I left with a 2017 Escape Titanium in the Platinum White. It is beautiful and if it's possible to love a car more than my previous one, I do. Thanks again Bob for a wonderful experience. As long as Bob is with Salerno Duane, I will be coming back. More

Expat moved to NJ from the UK Just moved over to the US from the UK and wanted to lease a car and get setup generally for motoring in the US . Spoke to Bob several times in the bui Just moved over to the US from the UK and wanted to lease a car and get setup generally for motoring in the US . Spoke to Bob several times in the build up to my relocation and with all the other facets of my move it was great to get friendly and clear advice that cut through a lot of the complexities and unknowns of the process with a genuine and non pressurized level of support. Delighted with the car and deal and with the professional process to get it. More

Honest and up front Very reasonable and fair. They don't attack you. Comfortable atmosphere. A lot of cars can be found on site. I didn't feel pressured to make a deal. Very reasonable and fair. They don't attack you. Comfortable atmosphere. A lot of cars can be found on site. I didn't feel pressured to make a deal. More

Favorable Experience Bob Montgomery was my salesman. He was not a high pressure person which I appreciated. He was professional in dealing with me. He was knowledgable Bob Montgomery was my salesman. He was not a high pressure person which I appreciated. He was professional in dealing with me. He was knowledgable of the car that I leased. He answered all of my questions about my leased vehicle after picking it up in a timely manner. More

Smooth Sailing I came in to this Dealership to terminate a current lease and begin a new one. I received a letter stating that i could hand over my old car and drive I came in to this Dealership to terminate a current lease and begin a new one. I received a letter stating that i could hand over my old car and drive away with a new car at or around the same monthly payment, with no money down, no penalties or fees and that is exactly what was accomplished. We worked with Bob Cerza... we showed him the letter, we told him what we were looking for and the price range we were in... he showed us a car extremely close to what we wanted and gave us a fair price, he explained all the features of the car and took care of all the paper work with ease. It was a lovely experience and i would recommend Bob to anyone who is looking to lease or purchase a car... the overall experience was completely stress free. Thank You Bob! More

Great Experience Bob was a true professional and it was a pleasure to work with him. Most people dislike the car buying experience because of the pressure that salesma Bob was a true professional and it was a pleasure to work with him. Most people dislike the car buying experience because of the pressure that salesman put on you and the games they play. Working with Bob was the complete opposite. I didn't feel pressured into purchasing a vehicle and he was straight forward with me. More

Great Experience I received a 2013 Ford Fusion and I am abosolutely in love with this car thanks to Bob I was able to get new model car for a cheap price I received a 2013 Ford Fusion and I am abosolutely in love with this car thanks to Bob I was able to get new model car for a cheap price More

Treated so well with respect and no pressure! I was looking for a Ford Escape any year from 2015 - 2017 to replace a 13 year old Ford Focus with 183, 000 miles on it that had served me well. Bob I was looking for a Ford Escape any year from 2015 - 2017 to replace a 13 year old Ford Focus with 183, 000 miles on it that had served me well. Bob Cerza was referred to me and was a real pleasure to work with! He knew the cars well, had exactly what I wanted on the lot, gave me a decent trade-in price, and a great deal on leasing a 2017 Ford Escape. He was patient, followed up graciously from my first visit to my actual leasing of the car, and actually before I left with my new vehicle, sat in the car and went over how to use all the features on the dashboard and even synced my phone to the car for me. Great guy, great experience! Thank you, Bob! I will certainly send folks your way as they come my way looking for a new car. Best of luck to you in all your future endeavors! More