Salt Lake Valley Buick GMC

Liars & slow shotty service I used to have amazing experiences & have brought my cars in for years and the service department is why I bought a Buick. Once the management changed I used to have amazing experiences & have brought my cars in for years and the service department is why I bought a Buick. Once the management changed it went WAY downhill. The appointments take HOURS longer than quoted and estimated & my car has only been washed one time after it being serviced because apparently your techs don't have time to wash it even though that's in the deal when you buy the car. They made me come back 3 times to fix one issue & my car was with them for 3-5 hours each time. They 'forget' to call and let you know your car is done & when you call them they say it'll be an hour or two before they wash it but it's done. They overbook or don't estimate times well but I've now been without a car 2 Friday's and one Saturday and it took over 5 hours for them to even let me know they had to order the part. If someone takes a vehicle on for an 8:30 am appointment & is told at 3:45 pm that the car couldn't be fixed & isn't washed it really looks unprofessional. I'm so disappointed with where this dealership has gone and it just seems so slide deeper deeper downhill. I honestly regret purchasing my car here now & will never ever purchase another car from this location or recommend anyone going here again. I had 4 friends & a cousin bringing their vehicles in as Welland they have completely stopped going here and as soon as my warranty is expired I'll be going to a different dealership for service for sure. More

excellent people to deal with I feel Mr. Lucero and the sales manager treated me fairly, along with emails from Tory. If the service department shows the same commitment as the sa I feel Mr. Lucero and the sales manager treated me fairly, along with emails from Tory. If the service department shows the same commitment as the sales department shown me it will be a pleasure dealing with them. Very excellent dealership, far better than the old SLV GMC. Have recommended this dealership to my friends and family, and will continue to do so. Very pleased. John DeSpain More

They always treat me like family even though I am a woman They always treat me like family, and Treat me as a customer not a woman. Love these people I have worked with Sean before and he is just great to wor They always treat me like family, and Treat me as a customer not a woman. Love these people I have worked with Sean before and he is just great to work with. .. More

Although the initial vehicle i was considering had sold previously, Dan found me a vehicle i have been very happy with. Dan took the extra time to make sure I was happy with the vehicle he selected. Alex h previously, Dan found me a vehicle i have been very happy with. Dan took the extra time to make sure I was happy with the vehicle he selected. Alex helped us get through all the financial portion of the deal and has still been helping since. I would recommend this dealership based on their friendliness and knowledge. More

I went to one of their slasher sales possibly wanting to buy a car, they wanted to see if they could finance me for a 2004 Toyota Corola; CE 4 door sedan, 5 speed etc. <br><br>At first the car was selling buy a car, they wanted to see if they could finance me for a 2004 Toyota Corola; CE 4 door sedan, 5 speed etc. <br><br>At first the car was selling for 17,000 and something. The slasher brought it down to 13,000 something. They let me test drive it with out a lisence, then they told me that I was financed and I drove it off the lot with no lisence, no car insurance and they werent sure from what I could tell if they could do it I just read that from them.<br><br>Any how I then had the car for about 4 weeks, later they called me telling me that I needed to sign one more paper and I was good to go.<br>I went in and they said you didn't qualify we're going to have to find you a different car. Any car dealership is suppose to contact the buyer within 7 days in writting through the mail that they are not qualified.<br><br>I then told them to xxxx off I am going else where for my business! DO NOT GO TO THEM More