On April 22, 2021 the check engine light came on our RAM
2500 diesel while puling our travel trailer out of town. Not only did the check engine light come on, but also the electronic throttle alert, collis
2500 diesel while puling our travel trailer out of town. Not only did the check engine light come on, but also the electronic throttle alert, collision aversion light and a host of unidentifiable lights and sounds while at the same time going into limp mode on the freeway. I dropped the truck off, and they cleared the code saying that they “flashed” the computer and they sent me on my way.
In June 2021, the same thing happened, this time they did a software update and sent me on my way. In October, I dropped off the truck and once again, they said that I needed a “special” update. In February 2022, I brought it in and this time they said the update was another “special” update that was on a bulletin that should take care of the problem. Over a year of getting blown off.
Fast forward to June 2022; I dropped my truck off for service and to address this same issue. I dropped the truck off on June 20, 2022. The truck was at the dealership until Friday June 24, when they claimed that they changed out the “APPS”. FIVE days at the dealership with minimal communication from the Mika!! When I drove the truck off the lot the idle was rough and I knew that the issue was not resolved.
The next day, driving up Parleys Summit, I went into limp mode in high-speed traffic and almost was clipped by another vehicle. I went back to the dealership immediately because I knew that they were open and was greeted with an unsurprising, I don’t care attitude by Cameron, one of the service advisors. He did a lot of mansplaining as to why they could not solve this problem. He told me to return on Monday.
On Monday morning Cameron checks me in but he can’t even remember that I talked to him on Saturday, face to face. He turns the paperwork over to Mika but I don’t hear from him the entire day.
At 1745, 15 minutes before closing that day, Mika called to tell me that they could not find the problem. He said that the technician wanted to take it up Parleys Canyon to see if he could replicate the problem and would I give him permission. At this point the truck had been at the dealership all day Monday without a single phone call. I gave him my permission because I wanted to resolve this problem.
On Tuesday, I start calling the dealership at 1400; I was told that Mika was with another customer or that he was away from his desk, he was never available to take my call. After multiple attempts to reach him and not a single call back, I decided that I would pick up the truck. Upon arriving at the dealership at 1730, I find that Mika’s desk is cleaned up and the computer is off. Apparently, he had gone home for the day, without returning a single phone call. I walk over to Cameron and I tell him that I was there to pick up my truck. He looks through his paperwork and realizes that he is not my service advisor. He can’t find my truck, so he calls the technician. The technician tells him that he had been unable to take the truck of Parleys today because there was too much traffic, so he had planned to do it on Wednesday morning. In the meantime, I am without a vehicle.
When I got in the truck, I knew right away that the vehicles had been parked for two days and no one had done anything. The odometer had not changed from the day that I had dropped it off.
As I was leaving the dealership and turn onto the onramp for I80, the dashboard lit up like a Christmas tree and the truck went into limp mode. I didn’t have to try very hard to replicate the issue, yards away from the dealership’s door. And since I have been relegated to carrying around a code reader for the last 18 months to prove to the shop that the vehicle has a problem, here they are.
Don’t buy a truck from this place and don’t take it in for service, particularly if you are a female. I gave it one star because I had to, but really it does not deserve even one.