Salt Lake Valley Chrysler Dodge Jeep Ram

They were great when I test drove a new vehicle and were quick to want numbers drawn up. Came back with a pathetic trade in price and went up slightly but not to my liking, ran my credit a bunch and said th quick to want numbers drawn up. Came back with a pathetic trade in price and went up slightly but not to my liking, ran my credit a bunch and said they would call back but nearly 2 weeks later heard nothing. Ended up going to Doug smith cdir and got them to match the price on a new ram which was better equipped and offer me a much much better trade in price. Would not recommend this dealership. Also to add to this they ran my credit with multiple different amounts, and never showed me how much they were running it for. Had to find out through letters from the companies, if I had seen these amounts I would have declined, at least Doug Smith Ram had the decency to show me the total amount to be financed. More

The sales staff here are lying xxx who do not know the vehicles they sale. I purchased my Renegade brand new from in 2015 and pretty much everything they told me was a lie. I would let friends drive drunk vehicles they sale. I purchased my Renegade brand new from in 2015 and pretty much everything they told me was a lie. I would let friends drive drunk, jump out of a plane without a parachute or a 100 other stupid things before I let them purchase from this dealership. Jeep should seriously revoke their ability to sell the product or work on them. While the parts department is into price gouging, wanted to order a part through this dealership since I purchased my vehicle here, they want 85.99 for it. Called Lary h miller jeep dodge in sandy and was told they had the part in stock and for 29.99. I also take my vehicle to Lary H Miller for it's oil changes and service. When I had my vehicle at Salt Lake Valley Chrysler they showed me "my" cabin air filter and said it needed to be replaced. The air filter was not mine as I had had it recently changed and put an identifying sticker on it as well as sharpie marking More

We should have read the reviews of this dealership before purchasing a vehicle or taking it to this dealer for service. My spouse purchased a brand new 2023 Jeep Grand Cherokee in September of 2023. At 7k mi purchasing a vehicle or taking it to this dealer for service. My spouse purchased a brand new 2023 Jeep Grand Cherokee in September of 2023. At 7k miles the vehicle began to make a loud drumming sound and we took it to Tooele Jeep who provided an alignment. A few weeks later the sound was back so we then took the vehicle to Bountiful Jeep who also completed an alignment. The sound returned shortly thereafter so we then took the vehicle to the service department at this dealer and reached out to Jeep Cares and spoke with a Jeep Wave Specialist. Jeep provided an amazing customer experience and really did go above and beyond. The service department at this dealer … not so much, as noted in other reviews there was little to no communication. In addition the dealer informed us that we would need new tires at a cost to us of $2200 with only 12k miles on them. Long story short, we replaced the tires and a few weeks later the sound returned. We then went to the Jeep dealer in Sandy (dealer 4) who confirmed we didn’t need new tires. This service department falls short, as of this review we have been waiting for a call from Jeff that has gone unreturned. Here is some advice if you are thinking about purchasing a vehicle or using the service department at this dealer: Get a purchase order and take it to your credit union or become a member of a credit union for financing. You’ll save thousands of dollars. DO NOT take the word of this dealer that they “work with your credit union” it is possible for them to obtain a financing offer but it’s also possible they won’t offer you the best rate. Go directly to the credit union. With a purchase order you can decline all the xx overpriced coverages they offer through Portfolio. DO NOT purchase the optional Portfolio protection coverages offered by this dealer. They don’t cover anything, nor are they helpful when you contact them it is all a complete waste of money. You can get guaranteed asset protection (GAP), mechanical breakdown, tire and paint protection at a far better cost from your credit union. The cost can also be financed into your loan. DO NOT use the service department at this dealer. Customer experience is not their thing (please see prior reviews) most likely they will respond to this review to reach out to the service manager Tony, he probably doesn’t even work there and it’s just an automated response. The Jeep dealer in Sandy is amazing. The service department was extremely communicative and helpful. If you are thinking about purchasing a Jeep I would highly recommend you visit them first. More

They advertise their price online but when you decide to buy the vehicle at the advertised price they changed the price on the paperwork by $4Kand MORE Stay away don't do business with this people buy the vehicle at the advertised price they changed the price on the paperwork by $4Kand MORE Stay away don't do business with this people More

Salt Lake Valley is by far the worst place for service on your vehicle. We bought our Jeep Wagoneer from the dealership, which was a fine experience, but their service department is pathetic. We have had num your vehicle. We bought our Jeep Wagoneer from the dealership, which was a fine experience, but their service department is pathetic. We have had numerous issues with scheduling service on our Jeep and parts not coming for when the appointment was supposed to happen. Of course, you would think someone would call you to say the parts are not in and to not waste our time driving the vehicle in to get service done, but no. Just got told they were sorry when we got to the service center. The most recent issue came with a seat that was not working. We did not know why the seat would not move forward, but after we dropped the Jeep off to be worked on, they decided to tell us about a $200 diagnosis fee since the issue with the seat was not covered under the warranty. Obviously, we didn't know what was wrong with the seat and that it wouldn't be covered under our warranty, but they never told us about the fee before they started to work on our vehicle. Now we are stuck paying for a fee that we were not aware of. To make things worse, the individual from the dealership who we were communicating with through text, decided they would throw in an LOL while discussing this frustrating situation. Nothing about this situation is laughable. When we pointed out that nothing about this situation was laughable, the genius responded with how he loves to laugh. This to me, is an extremely idiotic and unprofessional response to send to a client. We will never go back to this dealership for service work or to buy any future vehicles. More

Stay away from this shady and corrupt dealership. They advertise their price online but when you decide to buy the vehicle at the advertised price they changed the price on the paperwork by $2000 and They advertise their price online but when you decide to buy the vehicle at the advertised price they changed the price on the paperwork by $2000 and then add an additional $1500 in fees that were not reviewed. I tried calling in and talking to several people and they just pass you off to the next person and yell at you! Dave the sales manager is a complete jerk! I am the customer and I did not agree to pay $2000 more than what the vehicle was listed for! That is fraud! If this is not taken care of I will be taking them to court! Do yourself a favor and don’t buy a car there! I haven’t purchased a car for 10 years and this is how I get treated for doin nothing wrong! This has been the worst car buying experience I have ever had to deal with! I hope the state of Utah fines them and shuts them down! More

These guys are great. I leased a vehicle from them 3 years ago and had a very good experience. Then I bought a vehicle from them this year and had an awesome experience. T I leased a vehicle from them 3 years ago and had a very good experience. Then I bought a vehicle from them this year and had an awesome experience. They are upfront, straightforward, helpful and want to make sure you are in a good situation. Brandon is a great rep. We will be buying from him again. More

As a female, I was a little turned off by one of the sales people here, Brandon or Braydon I don't remember. He gave creepy vibes with his constant sexual innuendo. I'm sure he thought he was acting fin sales people here, Brandon or Braydon I don't remember. He gave creepy vibes with his constant sexual innuendo. I'm sure he thought he was acting fine. But to me it was overwhelmingly inappropriate. Bought my new 4xe down the road instead. More

I have had such a bad experience with salt lake valley, Jeep ram and their customer service. I made an appointment three times now. They've ordered the parts and once again I got turned away this morning a Jeep ram and their customer service. I made an appointment three times now. They've ordered the parts and once again I got turned away this morning and all they could say is sorry. Now I've made appointments there and they have not even called me to tell me my parts were not in to not come. It is the worst service I've had out of any dealership. Very disappointed. I will not go back More