Salt Lake Valley Chrysler Dodge Jeep Ram

We should have read the reviews of this dealership before purchasing a vehicle or taking it to this dealer for service. My spouse purchased a brand new 2023 Jeep Grand Cherokee in September of 2023. At 7k mi purchasing a vehicle or taking it to this dealer for service. My spouse purchased a brand new 2023 Jeep Grand Cherokee in September of 2023. At 7k miles the vehicle began to make a loud drumming sound and we took it to Tooele Jeep who provided an alignment. A few weeks later the sound was back so we then took the vehicle to Bountiful Jeep who also completed an alignment. The sound returned shortly thereafter so we then took the vehicle to the service department at this dealer and reached out to Jeep Cares and spoke with a Jeep Wave Specialist. Jeep provided an amazing customer experience and really did go above and beyond. The service department at this dealer … not so much, as noted in other reviews there was little to no communication. In addition the dealer informed us that we would need new tires at a cost to us of $2200 with only 12k miles on them. Long story short, we replaced the tires and a few weeks later the sound returned. We then went to the Jeep dealer in Sandy (dealer 4) who confirmed we didn’t need new tires. This service department falls short, as of this review we have been waiting for a call from Jeff that has gone unreturned. Here is some advice if you are thinking about purchasing a vehicle or using the service department at this dealer: Get a purchase order and take it to your credit union or become a member of a credit union for financing. You’ll save thousands of dollars. DO NOT take the word of this dealer that they “work with your credit union” it is possible for them to obtain a financing offer but it’s also possible they won’t offer you the best rate. Go directly to the credit union. With a purchase order you can decline all the xx overpriced coverages they offer through Portfolio. DO NOT purchase the optional Portfolio protection coverages offered by this dealer. They don’t cover anything, nor are they helpful when you contact them it is all a complete waste of money. You can get guaranteed asset protection (GAP), mechanical breakdown, tire and paint protection at a far better cost from your credit union. The cost can also be financed into your loan. DO NOT use the service department at this dealer. Customer experience is not their thing (please see prior reviews) most likely they will respond to this review to reach out to the service manager Tony, he probably doesn’t even work there and it’s just an automated response. The Jeep dealer in Sandy is amazing. The service department was extremely communicative and helpful. If you are thinking about purchasing a Jeep I would highly recommend you visit them first. More

They advertise their price online but when you decide to buy the vehicle at the advertised price they changed the price on the paperwork by $4Kand MORE Stay away don't do business with this people buy the vehicle at the advertised price they changed the price on the paperwork by $4Kand MORE Stay away don't do business with this people More

Salt Lake Valley is by far the worst place for service on your vehicle. We bought our Jeep Wagoneer from the dealership, which was a fine experience, but their service department is pathetic. We have had num your vehicle. We bought our Jeep Wagoneer from the dealership, which was a fine experience, but their service department is pathetic. We have had numerous issues with scheduling service on our Jeep and parts not coming for when the appointment was supposed to happen. Of course, you would think someone would call you to say the parts are not in and to not waste our time driving the vehicle in to get service done, but no. Just got told they were sorry when we got to the service center. The most recent issue came with a seat that was not working. We did not know why the seat would not move forward, but after we dropped the Jeep off to be worked on, they decided to tell us about a $200 diagnosis fee since the issue with the seat was not covered under the warranty. Obviously, we didn't know what was wrong with the seat and that it wouldn't be covered under our warranty, but they never told us about the fee before they started to work on our vehicle. Now we are stuck paying for a fee that we were not aware of. To make things worse, the individual from the dealership who we were communicating with through text, decided they would throw in an LOL while discussing this frustrating situation. Nothing about this situation is laughable. When we pointed out that nothing about this situation was laughable, the genius responded with how he loves to laugh. This to me, is an extremely idiotic and unprofessional response to send to a client. We will never go back to this dealership for service work or to buy any future vehicles. More

Stay away from this shady and corrupt dealership. They advertise their price online but when you decide to buy the vehicle at the advertised price they changed the price on the paperwork by $2000 and They advertise their price online but when you decide to buy the vehicle at the advertised price they changed the price on the paperwork by $2000 and then add an additional $1500 in fees that were not reviewed. I tried calling in and talking to several people and they just pass you off to the next person and yell at you! Dave the sales manager is a complete jerk! I am the customer and I did not agree to pay $2000 more than what the vehicle was listed for! That is fraud! If this is not taken care of I will be taking them to court! Do yourself a favor and don’t buy a car there! I haven’t purchased a car for 10 years and this is how I get treated for doin nothing wrong! This has been the worst car buying experience I have ever had to deal with! I hope the state of Utah fines them and shuts them down! More

These guys are great. I leased a vehicle from them 3 years ago and had a very good experience. Then I bought a vehicle from them this year and had an awesome experience. T I leased a vehicle from them 3 years ago and had a very good experience. Then I bought a vehicle from them this year and had an awesome experience. They are upfront, straightforward, helpful and want to make sure you are in a good situation. Brandon is a great rep. We will be buying from him again. More

As a female, I was a little turned off by one of the sales people here, Brandon or Braydon I don't remember. He gave creepy vibes with his constant sexual innuendo. I'm sure he thought he was acting fin sales people here, Brandon or Braydon I don't remember. He gave creepy vibes with his constant sexual innuendo. I'm sure he thought he was acting fine. But to me it was overwhelmingly inappropriate. Bought my new 4xe down the road instead. More

I have had such a bad experience with salt lake valley, Jeep ram and their customer service. I made an appointment three times now. They've ordered the parts and once again I got turned away this morning a Jeep ram and their customer service. I made an appointment three times now. They've ordered the parts and once again I got turned away this morning and all they could say is sorry. Now I've made appointments there and they have not even called me to tell me my parts were not in to not come. It is the worst service I've had out of any dealership. Very disappointed. I will not go back More

I have a van but it’s not just a van it’s the van I need to use to go get around it’s a wheelchair assessable van and it’s been in since the end of April and they will have it out on 10 May and it’s still n to use to go get around it’s a wheelchair assessable van and it’s been in since the end of April and they will have it out on 10 May and it’s still not out recall today and they tell us maybe June 6 This man is for people in wheelchairs and so it’s not like I can rent another car. I can get around and go to work or anything. I am losing money every day the service to the service writer. Mike doesn’t understand that I can’t rent a car. I am very upset. I would appreciate it if somebody would write me a car, and do the Google labor not for free I’m not charges this is been a hardship on my family and all me or give me a new car. I’m appreciate if they call me 801-300-1861 thank you. More

This should be negative stars. My son just got a new EV Jeep and wanted to get a lift system installed. They have been stringing him along for days with his Jeep in the shop. They My son just got a new EV Jeep and wanted to get a lift system installed. They have been stringing him along for days with his Jeep in the shop. They said they don’t have a rental and he already traded his truck in so he has no vehicle. My son has borrowed my vehicle so I have been out of a vehicle. It is crazy. Something is really wrong with this dealership in the parts and/or service department. They shouldn’t have his vehicle this long so I am very concerned and suspicious that they are not a legitimate organization. More

I called to schedule a full assessment appointment for my 2004 Jeep Liberty letting the service rep know that I wanted to know EVERYTHING that was wrong with it for I was selling it to a teen and wanted to f 2004 Jeep Liberty letting the service rep know that I wanted to know EVERYTHING that was wrong with it for I was selling it to a teen and wanted to fix it for them. Well, what I got was a quote for a oil gasket and filter replace and was told the power steering pump was also bad. That was it! When I asked about the other stuff I was told that I would be charged an additional $125 to assess the other things wrong with it. Well, long story short I ended up paying over $4000 dollars and the check engine light is still on!!!!!!! I do not recommend taking your vehicle to this service department. I fully feel I was screwed!!!!!!! P.S.-My back upper brake light cover is also chipped now which it wasn’t when it went there. More