Salt Lake Valley Chrysler Dodge Jeep Ram

Tony here...my experience with the dealership was excellent from the moment Pedro greeted me in lot as I was browsing courteous professional thanks guys

I've had a very disappointing experience with this dealer. I love the Ram 1500 I bought but wished I had bought somewhere else. I bought a new Ram 1500 pickup on 9/1/2020. I traded in a 2019 Toyota Tacoma. The Tacoma was not available at the time (in St. George) so that said they could do it sight unseen. They asked me the model and I told them I thought it was a Pro. It turned out that it was not a Pro. They however took the Vin Number and spent 30 minutes before coming back to me with the trade in price of $39,000. I assumed that was what it was worth. I gave them the estimated mileage of 18,000 and it turned out to be only 14,900. A few days later I brought the car to them, gave them the keys and signed the title. I then received a call from them telling me the car was worth $8,000 then they contracted with me. Justin Smith then said he would look at the value and send me the price difference. He sent me Nada trade in pricing and said there was a $6025 difference. The document he sent was not even near that difference. I then contacted three other car dealers- John Kalikakis at Tim Dahle Infiniti - Winston Hawkins (finance manager but not longer with them) at Doug Smith - and Glen Curtis at Curtis auto sales in orem. Everyone ot them were shocked at the quoted $6025 price and said may current car with the options included and mileage was worth at least $39,000. John went straight to Nada and came up with the $39000 trade in value and told me he had just done a Tacoma trade in and they were trading i like gold. I did a nada trade in value and it came back at $39000. The Tacoma is in near perfect condition. I have a contract with them and they owe me $39,000 for my trade in. They have the car and I have signed the title over. I would like the $39,000 they owe me.

This was a fantastic vehicle buying experience. Honestly, I didn't even feel like I needed to negotiate I felt I was being treated so fairly. Grant Kramer was amazing! Just a terrific young man. No pressure, understood the products and took the time to understand me so he could match me with the truck that was best for me. He also, very sincerely, let me know that if in fact a truck you did not have in inventory (which I was very interested in) was really the truck I wanted I should go get that one. That is how you honestly sell products, but more importantly, how you sell a relationship.