Salt Lake Valley Chrysler Dodge Jeep Ram

BUYER BEWARE! They seem nice and helpful, but when it comes to calling you back or helping after you purchase a car, GOOD LUCK! We purchased a new 2013 car here and asked for a DVD system, since we we comes to calling you back or helping after you purchase a car, GOOD LUCK! We purchased a new 2013 car here and asked for a DVD system, since we were at a dealership we expected that it would be a factory DVD system. It didn't seem that like a big deal to the salesmen and the car's stereo can play DVD's. So we went along with it. Lesson learned. We should have asked for a brochure or more information. It was an after market DVD, some mystery brand, it was an EXPENSIVE OPTION TO ADD. Now to hear sound through the speakers we have a wire dangling out of our glove box and then we plug it into the AUX input of the car's stereo. Another complaint is that the engine must be running to watch a DVD. This is our second car with the a DVD system and the previous system (in a 2004) was much better. After several calls and visits complaining about the installation they have yet to call me back. During the visit where I showed the salesmen the wire he agreed that he didn't think the installation was very professional. That was weeks ago and I have yet to hear back from him. We have purchased a warranty and now I am extremely nervous. If this is the kind of service I get then it appears to me that the chances are very strong that they will weasel their way out of the warranty. YOU HAVE BEEN WARNED. More

Hinckley Dodge was recently sold and the name was changed to Salt Lake Valley Dodge...Visited their new Dealership, Salt Lake Valley Dodge: I was in their on Saturday, 4/13/13, and purchased a Truck, I le to Salt Lake Valley Dodge...Visited their new Dealership, Salt Lake Valley Dodge: I was in their on Saturday, 4/13/13, and purchased a Truck, I left the dealership about 5:30 p.m. Upon getting home, I realized that I really cannot afford the vehicle. I called back about 7:30 p.m., they were closed. I was at their door Monday morning when they opened, and tried to talk to them about my situation. I explained that I could not afford the payments. I asked about trying to work with me, I was even willing to pay a fee $1,000 for their trouble, they would not budge. I was told by my sales guy that he would have to talk to his manager, who would not be in until 12:30 p.m. I left the truck there, and took the bus home, as to not add additional miles to the vehicle. I returned at 12:30, and he basically said the same thing, but I could speak to the owner. I immediately went to speak to the owner, but he was unavailable. I left a message and asked him to call me, he never did. I returned to the Dealership twice more that day, but was unable to meet with the owner. I went again on Tuesday morning, and again the owner was not available. I left another message, but still have not heard back. I spoke to the Sales Manager about the possibility of a different vehicle, which would have a lower payment; again he refused to even discuss options. I asked about some of the extra service agreements being removed, they would not even look at it. I indicated that I absolutely cannot make that payment, but they are not willing to look at any options. I understand that I signed a contract, but I also understand customer service, and trying to at least entertain or offer some options, NOTHING. VERY DISAPPOINTED!!! As of this time, still trying to meet with the owner. More

Purchased a 2009 Dodge Ram 1500 from Hinckley Dodge in March 2011. Drove the truck home and within one day the sensor for low tire pressure came on. Called the service department immediately and Chad sa March 2011. Drove the truck home and within one day the sensor for low tire pressure came on. Called the service department immediately and Chad said swing on by we will look at it. Okay well "swinging by" is 60 miles and an hour away since I live in Liberty, Utah Well the next time I was in SLC I stopped in and Chad "checked" it out. I am going to assume this consisted of putting some air in the tire which made the sensor go off. Within 3 or 4 days the sensor light was on again. Called Chad and this time he actually told me to ignore it. YES IGNORE IT! I am sure this will void my warranty was my response and not wanting that I trucked it on down to SLC again. More of my time sitting around the dealership. Again Chad says okay it's fixed but won't tell me if he has replaced the sensor just that it's not on amymore. He keeps trying to say it is the change in the weather temperature. This defies common sense since not ALL the tires had lost pressure just one! So this has been going on now for almost 2 years. 7 different visits regarding this tire sensor. Chad decides to inform me today that my extended warranty will cover a new sensor and it will only cost me $100 for the deductible. First problem I have with this answer is why didn't you say that 2 years ago? Now this is a whopper I had done some research a while back about those sensors and had found that those TPMS sensors are only about $11. The time to change them is only 15 minutes or so. I found this to be an utter insult. So please anyone thinking about dealing with this dealership please DO NOT! The competency level there is somewhere in the 60% range according to all the reviews I have been able to find and where I went to school that was a FAILING GRADE! More

GREAT deal on a new Jeep Wrangler. Friendly service, no hassles, good selection, and fast! Larry in service is the best. Bill in Parts really helped me out with some accessories. Cool place, no complaints. hassles, good selection, and fast! Larry in service is the best. Bill in Parts really helped me out with some accessories. Cool place, no complaints. More

1/30/2012 bought "factory rebuilt transmission with 3/yr 100,000 mile warrantee". 3/28/2012 - returned the car with transmission issues 7 TIMES and only driven 1,069 miles. First time back was less t 3/yr 100,000 mile warrantee". 3/28/2012 - returned the car with transmission issues 7 TIMES and only driven 1,069 miles. First time back was less than 200 miles later -- seems like I have been back every week since then. They either can't find any issue or keep replacing the same two parts. They REFUSE to replace the transmission. Care is back there again with same issues, same engine light code, same everything. DO NOT GET YOUR SERVICE DONE HERE - they will fight you every step of the way and just keep trying to "fix" things vs. REPLACE things. More

This was and is the best buying experience I've ever had with a Dealer, no tricks switching you to another person to close the deal, upfront pricing, full disclosure. I bought probably 20 new cars in my lif with a Dealer, no tricks switching you to another person to close the deal, upfront pricing, full disclosure. I bought probably 20 new cars in my lifetime, I've never seen it so simple, I would highly recommend to anyone looking for a new Jeep. More

Like getting ripped off? Then this is your place! They'll charge you more than 4x as much as any other service center just because they "have the Chrysler name." What a bunch of bull. $480 for a $80 fuel pum charge you more than 4x as much as any other service center just because they "have the Chrysler name." What a bunch of bull. $480 for a $80 fuel pump?! And don't forget the $400 of service on top of that!!! These guys will never see another one of my dollars. More

They only provide a shuttle drop off, so if that is your only vehicle, you have to find your way back to the dealership. They told me to drop off my vehicle Monday, it's now Wednesday and when I called, th only vehicle, you have to find your way back to the dealership. They told me to drop off my vehicle Monday, it's now Wednesday and when I called, they haven't gotten to my vehicle yet. So what was the point of dropping off my vehicle on Monday!!!! More

One way shuttle service! What the...? You drop your only car off, then get a shuttle ride home. They won't come and pick you up to get your car!! That is ridiculous!!!!!!!!!!!!!!!!!!!!!!! car off, then get a shuttle ride home. They won't come and pick you up to get your car!! That is ridiculous!!!!!!!!!!!!!!!!!!!!!!! More