Sam Pack's Five Star Ford Carrollton - Service Center

I go to Sam Pack's because David, in service, always takes care to communicate with me from the start to finish about what's wrong, approximate costs, other options, etc.with my 2 Fords. My most recent takes care to communicate with me from the start to finish about what's wrong, approximate costs, other options, etc.with my 2 Fords. My most recent visit cost me $3787 which was not good for me. David was able to minimize this major objection thru his excellent way of explaining what was wrong with the Explorer. I have been going to Sam Pack's service department for approximately 10 years and would give them the highest marks for quality of repair and customer service. Thanks to David and the service technicians. More

Hello, When i first got to the dealer ship i was Hello, When i first got to the dealer ship i was surprised how fast a representative walked out side to make sure they welcome you and ask you if Hello, When i first got to the dealer ship i was surprised how fast a representative walked out side to make sure they welcome you and ask you if you had someone attending or a meeting with a service advisor. I told the gentlemen that I wasn’t and that my window didn’t work on my car and that I need to be fixed right away because a storm was coming. Well he looked at the window and told me it was my window regulator right away. (What I liked is that before they got it in the shop he knew what was wrong with it). I asked how did he know and he gave me a full explanation on why it was the window regulator and I totally know how to understand next time if my car has the same problem. David Munzon is understandable and gives you full attention with the problem you’re having with your car. David Munzon Thank you and I will sure see you soon if my car has a problem…. More

Was charged 2500 dollars to fix deisel f250 truck. Truck ran for 3 weeks. Took back to dealer.They then wanted 2400 dollars to attemt to fix again.Did not stand by work originally performed.They should of b ran for 3 weeks. Took back to dealer.They then wanted 2400 dollars to attemt to fix again.Did not stand by work originally performed.They should of been honest at the start of repair and stated this might or might not correct repair. More