Sam Pack's Five Star Ford Carrollton - Service Center

2013 Ford Escape Transmission issues before 60K miles We dropped off our vehicle at Sam Pack Five Star Ford in Carrollton right after it closed for the evening. We did receive a call the next morning stat We dropped off our vehicle at Sam Pack Five Star Ford in Carrollton right after it closed for the evening. We did receive a call the next morning stating that it would maybe take a day or two to even diagnose the issue and that the service could take up to 2 weeks. They also mentioned it would be around $100 for diagnosing the issue. We were not given the option for any type of courtesy vehicle as Clay mentioned that they have not done that in over 10 years now. They should provide some kind of rental reimbursement then I would think for a car that is roughly only 2 years old and having transmission issues. Will not return here for service again or for future purchases. More

Bitter Sales staff top priority is making a sale. Professionalism is definitely not the employees top priority as many of the employees will be heard convers Sales staff top priority is making a sale. Professionalism is definitely not the employees top priority as many of the employees will be heard conversing with each other with rather vulgar vocabulary. Service department had left a bitter taste in my mouth every time I went in or even talked on the phone. They are always correct and you are an the sucker who doesn't know what you are talking about. Would not recommend the sales department. Would DEFINITELY not recommend service department. More

So glad I found him I have been with Jonathan for so many years , he always takes care of me. I am so glad I found him at Carrollton five star , I really thought it was t I have been with Jonathan for so many years , he always takes care of me. I am so glad I found him at Carrollton five star , I really thought it was too far at first , it really was not I was there in 25 min. More

I am coming to Texas at the beginning of March and called to price things out. i got in touch with a Mr. Ron Shumway and he helped me out tremendously! I do not believe the dealers in Mississippi will ever b to price things out. i got in touch with a Mr. Ron Shumway and he helped me out tremendously! I do not believe the dealers in Mississippi will ever be so helpful or feel as homey ven though I have been to quite a few. Thanks Ron! More

On May 30, I brought my two-year-old Foucs for regular oil change and tie rotation, I waited there for more than 2 hours and finally the service was done. I was always patient when expert or genius workin oil change and tie rotation, I waited there for more than 2 hours and finally the service was done. I was always patient when expert or genius working on my car. :) When I got home in the garage, I found out there was too much noise from the engine. So I open the hood and find out the engine oil tank is open and the cap was not on it. I finally found the cap near the edge of the hood. There was some oil leaked from somewhere. I was fooled first time! On May 31, I sent email to their manager and told him the problem. He asked me to bring the car in for another oil change and detail check. His reponse was quick ( email is attached below) I thought the problem was solved and everything shoulb be OK since the manager was involved. The first time should be a mistake, people make mistake all the time. But I was totally wrong. A few days later, my wife complained the noise from the engine again. I opened the hood again and found the coolant tank was almost empty. I was fooled second time! This time I can't think it was a mistake. So I called their director, he asked me to bring the car in again. Thank him for his kindness. On June 5 (can't rember exact day), I brought my poor car in again and what I got was adding coolant. Everything fine in one week. But two weeks ago, I found there was large area stains on my garage floor, it was not oil and not water. It was coolant ! I was fooled third time! More