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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,271 Reviews
"Family owned and operated, Sam Pack's Five Star Ford Lewisville, offers a pleasant purchase and repair experience for everyone. We take great pride in what we sell and stand behind our large selection of products - all with a Non high pressure sales philosophy. Come see the difference for yourself."
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,271 reviews

March 03, 2022

Jon was so helpful and personable. I had a shuttle service driver Jose who was just awesome. I highly recommend this dealership for any of your auto needs! More

by Rob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Crutcher
Mar 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Rob, for recommending Jon, Jose, and Five Star Ford Lewisville. We will continue to strive for your full satisfaction with each visit. Please let us know when we can be of future help at 972-221-2900. Your driving comfort is the goal. Take Care, Kelly Blackwell, General Manager

March 03, 2022

Service department always does a great job. Zack Nixon always does an excellent job taking care of us. More

by dalelyork
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello dalelyork, Expect nothing less than an informative service visit at Five Star Ford Lewisville. Zack is very customer-focused. He and our service team welcome your calls between appointments at 972-221-2900. Don't hesitate to ask us your questions. Thank you, Kelly Blackwell, General Manager

March 03, 2022

Ron has been my advisor for the last 5 years and he has been the best at his job. I will continue to visit your service department because of Ron Romano. More

by Fresh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Fresh, We really appreciate your high marks and feedback for Ron and the Five Star Ford Lewisville service department. Helping you continue to enjoy your Ford is a priority. Don't hesitate to contact our staff at 972-221-2900 whenever you have maintenance or repair questions. Thank you, Kelly Blackwell, General Manager

March 02, 2022

Very professional service manager and technicians. They diagnosed the computer problems I was experiencing with my new truck, and solved the problem. I am very satisfied. More

by Three2splitter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Three2splitter, The Five Star Ford Lewisville service team is here to help you fully enjoy your truck. Anytime you have issues with your Ford, call us at 972-221-2900. Thank you for choosing our dealership and please stay in touch. Best Regards, Kelly Blackwell, General Manager

March 02, 2022

My Ford Edge is getting older and needs a lot of service. I am taken care of every time I come in . More

by Jesus Saves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for rating your Five Star Ford Lewisville service visit. Zack and our technicians welcome your questions at 972-221-2900. We want to keep you safe and comfortable in your Ford. Best Regards, Kelly Blackwell, General Manager

March 02, 2022

We have 6 fords. We have owned 11 fords. We shop at sam pack and do most of the repairs on the vehicles at the dealership. Zach nixon is outstanding. Ray ramona is More

by wegendt1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, wegendt1, for such loyalty to Five Star Ford Lewisville. Your recognition of our staff is greatly appreciated. Any time we can offer our advice, please don't hesitate to call 972-221-2900. We are here to help in any way we can. Take Care, Kelly Blackwell, General Manager

February 28, 2022

The 5 Star Ford Lewisville service team are second to none when it comes your automobiles needs. They took care of all my concerns and trucks issues. I left very impressed. More

by Eric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Mar 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Eric, The Five Star Ford Lewisville service team wants to continue hearing from you at 972-221-2900. You are a valued customer and your driving comfort is our concern. When we can offer answers, please stop by or give us a call. Thank you for your business and review. Take Care, Kelly Blackwell, General Manager

February 27, 2022

Outstanding service by Ron M. In the service dept. He is one of the main reasons I continue to use FiveStar Ford as my main auto vendor. Keep that man!!! More

by Jhon E C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Jhon, for taking the time to rate your Five Star Ford Lewisville service visit. Ron is a great advisor and your questions are always welcomed at 972-221-2900. When you have vehicle concerns, we look forward to helping you address them. Best Regards, Kelly Blackwell, General Manager

February 27, 2022

Great service. In and out quickly. I would recommend this dealership for purchase and service. More

by d.pinnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Feb 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello d.pinnell, We always appreciate hearing from our satisfied Five Star Ford Lewisville customers. Thank you for recognizing Pete and the service department. Any time you need our advice, reach us at 972-221-2900. Your driving experience is important to us. Best Regards, Kelly Blackwell, General Manager

February 26, 2022

Outstanding response to my request and requirements. I wouldn’t want to deal with any other team or dealership. More

by BALFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Feb 27, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello BALFORD, It is always great to hear from our Five Star Ford Lewisville customers. Thank you for taking the time to rate your service experience. Pete and our service team are always available for questions at 972-221-2900. Don't hesitate to reach us. Best Regards, Kelly Blackwell, General Manager

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