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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,270 Reviews
"Family owned and operated, Sam Pack's Five Star Ford Lewisville, offers a pleasant purchase and repair experience for everyone. We take great pride in what we sell and stand behind our large selection of products - all with a Non high pressure sales philosophy. Come see the difference for yourself."
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,270 reviews

February 08, 2022

Very welcoming, clean friendly staff. Matt my sales agent was Awesome.I was referred by my coworker, a very good chief More

by monique96855
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Roberts
Feb 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, monique96855, for being a valued Five Star Ford Lewisville customer. Between visits, don't hesitate to contact our advisors and techs at 972-221-2900. We want to answer all of your vehicle questions. Take Care, Kelly Blackwell, General Manager

February 08, 2022

Pleasant , helpful and informative. Did what they said they would do. I will return again. More

by Suzj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Suzj, The Five Star Ford Lewisville service team wants to hear from you at 972-221-2900 any time you need vehicle advice. We want to make certain you are knowledgeable about your Ford. Thank you for your review and business. Take Care, Kelly Blackwell, General Manager

February 08, 2022

Quick clean and committed to meeting my needs.When I return to the area I will use them again. More

by jimilabonte27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, jimilabonte27, for taking the time to rate your Five Star Ford Lewisville service visit. We appreciate your high marks for Zack and we want to continue hearing from you at 972-221-2900. Don't hesitate to call with questions about your Ford. Best Regards, Kelly Blackwell, General Manager

February 08, 2022

Great crew, always has great customer service in mind! Ron Romano is excellent to work with! More

by David
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello David, On behalf of Ron and the Five Star Ford Lewisville service team, thank you for rating your visit. Any time we can help with your automotive needs, please reach us at 972-221-2900. We are here to help you fully enjoy your Ford. Best Regards, Kelly Blackwell, General Manager

February 08, 2022

Everyone IDealt WithWas Very Everyone I Dealt With Was Very Friendly, Knowledgeable & Professional.. Thank You. Just So You Know I Purchased A Ford Truck From The Previou More

by THE BASS~TARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
Feb 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Welcome to Five Star Ford Lewisville! We are grateful you gave us the chance to help with the care of your Ford. Our service team remains available at 972-221-2900 to answer any additional care questions. We look forward to keeping you coming back to our dealership. Thank you, Chuck Lee, Service Director

February 07, 2022

Awesome experience. Needed 6 tires for dually and their pricing was better than the big chain tire shops. Easy to make appointment and they mounted, balanced, and alignment the same afternoon. Truck was wa More

by gjs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Feb 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello gjs, Thanks for taking advantage of our tire price guarantee. We want you safe on the roads. So, call us at 972-221-2900 any time you have truck care needs. Annette and I look forward to seeing you at Five Star Ford Lewisville again. Take Care, Chuck Lee, Service Director

February 05, 2022

All aspects of the purchase were conducted very well. Sales handled questions and concerns well, Burt was professional, courteous and friendly. Zack was just as helpful and professional on the Finance si More

by velvet_farms
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Byrd
Feb 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, velvet_farms, for sharing your remarks and endorsing the Five Star Ford Lewisville sales team. Customer care continues and we welcome future vehicle questions at 972-221-2900 Stop by or give us a call when you need our knowledge. Take Care, Kelly Blackwell, General Manager

Feb 06, 2022 -

velvet_farms responded

Just one note-our salesman was Dominic Byrd and he was super. Pleasant, very patient and professional.

February 05, 2022

Honest and simple no complaints came in for oil change and left satisfied with results More

by Alan Morales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Feb 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Alan, Transparency services are priorities at Five Star Ford Lewisville. Any time we can offer our vehicle knowledge, Annette and I welcome your questions at 972-221-2900 We appreciate the chance to help you with automotive services. Thank you, Kelly Blackwell, General Manager

February 03, 2022

Service advisor was very courteous and service was prompt, I was kept informed of the service status More

by Guptasaurabhk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Feb 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Guptasaurabhk, for taking the time to rate your Five Star Ford Lewisville service visit. We find communication is important in helping our customers understand their auto's care. Don't hesitate to call Annette or me at 972-221-2900 when you have questions about your vehicle. We are here to share our knowledge. Take Care, Chuck Lee, Service Director

February 02, 2022

Moe was engaging and friendly. He knew the product and was super to work with. He followed up effectively and was extremely effective. I will buy from him again. More

by stoker_rs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Murray, Dakota Hensley, Moe Albasha
Feb 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, stoker_rs, for taking a moment to rate your Five Star Ford Lewisville visit. We want to make owning your new Ford the best experience. Drop by or give us a call at 972-221-2900 whenever you can use our vehicle knowledge. Best Regards, Jay Odom, General Sales Manager

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