Sam Pack's Five Star Ford Lewisville

From the moment we called on the telephone inquiring about the desired vehicle and when we walked into the dealership, we felt as they were concerned with customer satisfaction as well as making the sal about the desired vehicle and when we walked into the dealership, we felt as they were concerned with customer satisfaction as well as making the sale! Dealerships need an expert on hand to help with Sirius questions and problems. Frustrating. More

Tom always made sure that I was taken care of and that any questions I had were promptly answered. No games type person which made it easier to eventually decide on what kind of truck I wanted. Tom goes t any questions I had were promptly answered. No games type person which made it easier to eventually decide on what kind of truck I wanted. Tom goes the extra mile to me because he was able to work around my schedule even if it meant setting up point of contacts if he was away from the office instead of telling me to call back days later. I saw that the dealership itself is a reason to go, but I also mention Tom as well when showing off my truck and suggesting to others when they're thinking of buying. More

Tom did a great for me in purchasing a car for my son. He was very patient in answering all of our questions (including doing some additional research on very detailed questions which my son had). He rea He was very patient in answering all of our questions (including doing some additional research on very detailed questions which my son had). He realized we had done extensive research and once we were settled on the vehicle we wished to purchased, worked very hard to meet our budget. He presented the incentives available to us and worked to ensure the financing worked for us. I took delivery the next day, and after walking me through the various features and how key aspects of the car worked, I drove it home. A very smooth, efficient and friendly buying experience. I would most certainly recommend Tom to anyone wishing to purchase a new Ford vehicle in the Dallas/Fort Worth area. More

Finally found an upfront salesman that did not play any games. Very professional and all around enjoyable person to be around. I really like how he used email more than the phone. Using email allows me t games. Very professional and all around enjoyable person to be around. I really like how he used email more than the phone. Using email allows me time to answer when I can and no pressure like over the phone. I can pretty much say Tom is the future of car salesmen. I told several of my friends/family about him and they will be working with him in the future. I already have one person working with him and they made a comment that they liked how Tom is hands off (no pressure) and just answering questions for now. By taking his time with the deal my brother feels more relaxed and open to buying a new truck. Where ever Tom is at that will be the place where I purchase my next car. More

My husband and I dealt with Tom Martin when we bought our Expedition. This was in February of 2010. Most sales people will have nothing to do with you once you buy the car, but not Tom. He is the one we g Expedition. This was in February of 2010. Most sales people will have nothing to do with you once you buy the car, but not Tom. He is the one we go to for all our needs regarding our vehicle! He never fails to make our new car and service experience an enjoyable one! He goes out of his way to make sure his customers are taken care of! Tom is most definitely an asset to Ford Country!! If Tom is there when we need to purchase again, you can guarantee that Ford Country is where we will make that purchase! More

Bad experience. Was told that I would receive a call within the day about approval and agreed price. The following evening I still had not received a phone call. SO I travelled (and purchased) at Glenn within the day about approval and agreed price. The following evening I still had not received a phone call. SO I travelled (and purchased) at Glenn Polk in Gainesville Tx. Great experience there. More