Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,251 Reviews
"Family owned and operated, Sam Pack's Five Star Ford Lewisville, offers a pleasant purchase and repair experience for everyone. We take great pride in what we sell and stand behind our large selection of products - all with a Non high pressure sales philosophy. Come see the difference for yourself."
Contact Dealership
View Awards

1144 N Stemmons Fwy

Lewisville, TX

75067

Directions

By Type

Showing 2,251 reviews

April 24, 2024

Great experience and very positive. The team communicated regularly with me and I really appreciated the shuttle service More

by Faron.d.barrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Faron.d.barrett, Thank you so much for endorsing the Five Star Ford Lewisville service department. We find communication is the key to helping our customers with their vehicle care knowledge and decisions. Call Tracy and our techs for advice any time at 972-221-2900. We look forward to helping you again. Take care, Andrea Ballard, General Manager

Helpful
April 24, 2024

Being a longtime customer of Sam pack, the transaction experience was quick and painless and all departments are good at there jobs. No pressure there More

by garyhames
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malcolm Recinos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Gary, We are so excited to have your loyal business at Five Star Ford Lewisville! Thank you for continuing to shop at our dealership. If you have questions about your new Ford, please reach us at 972-221-2900. Malcolm, Tony, and I are concentrated on your ownership satisfaction. Best regards, Andrea Ballard, General Manager

Helpful
April 23, 2024

Completed service rapidly and did what they said they would do. Hopefully fixed a lingering issue once and for all. More

by kstern01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, ksterno1, for recognizing Ron and the Five Star Ford Lewisville techs for their efforts to repair your Ford. If you have additional concerns, please call 972-221-2900. We are focused on 100% customer satisfaction. Sincerely, Andrea Ballard, General Manager

Helpful
April 22, 2024

I've bought 3 Vehicles from them. They always make it easy and always willing to help. More

by wsilva1320
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Wsilva1320, We are so grateful for your loyalty at Five Star Ford Lewisville. Thank you for all three purchases! When you have questions about your newest Ford, reach Xavier and our team at 972-221-2900. Helping you fully enjoy your vehicle is the goal. Thanks again, Andrea Ballard, General Manager

Helpful
April 21, 2024

I started Louisville is a great car buying experience. The salesman Kenneth is knowledgeable. Finance department is a breeze to work with. More

by Holmek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Holmek, We are so grateful you chose to shop at Five Star Ford Lewisville. Reach Kenneth, Zack, or me at 972-221-2900 with your new Ford questions. We want to make certain your driving experience is amazing. Thank you for your business and endorsement. Sincerely, Andrea Ballard, General Manager

Helpful
April 20, 2024

We enjoyed meeting Xavier and he was very helpful and explained the features we were interested in. The buying process was easy and straightforward. Great job! More

by Tony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moses Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Tony, We are excited to help you enjoy your new vehicle from Five Star Ford Lewisville. Reach out to Xavier and our team at 972-985-3600 whenever you need advice or our expertise. Thank you for shopping with us and please stay in touch. Best regards, Andrea Ballard, General Manager

Helpful
April 17, 2024

The service department has been every bit of amazing to me. My service advisor was great, Ms Tracy was very knowledgeable and up to date with everything that was going on with my vehicle. More

by Amber Medcafe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Amber, Thank you for taking the time to rate your Five Star Ford Lewisville experience. Tracy and our service team encourage you to stay in touch at 972-221-2900. We are here to share our advice. Safe travels! Take care, Andrea Ballard, General Manager

Helpful
April 17, 2024

I really appreciate that they can come to my home to service my truck. I also love how they call to chat beforehand to make sure they bring the necessary parts. More

by JMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Apr 18, 2024 -

Sam Pack's Five Star Ford Lewisville responded

JMA, At Five Star Ford Lewisville, ensuring exceptional service is our utmost priority, and knowing that we've succeeded in meeting your expectations is the goal. We hope to have the opportunity to serve you with our mobile or onsite expertise in the future. Should you require any assistance whatsoever, please feel free to contact us at 972-221-2900. Thank you for your feedback and business. Sincerely, Andrea Ballard, General Manager

Helpful
April 17, 2024

The service department has been nothing but amazing to me. My service advisor Ms Tracy was very kind and knowledgeable about what was going on with the work being done on my vehicle. I appreciate her and More

by Amber Medcafe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
April 15, 2024

Xavier was very helpful and patient with me, also a very nice and respectful person More

by Jaypetea1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Jaypetea1 responded

Very nice environment everyone is respectful

Apr 16, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Jaypetea1, Thank you for shopping at Five Star Ford Lewisville. Your endorsement and recognition of Xavier is very much appreciated. To continue serving you, please let us know when you have technical or maintenance questions at 972-221-2900. We are focused on your complete satisfaction. Best regards, Andrea Ballard, General Manager

Helpful
1
2
3
4
...
226