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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,323 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,323 reviews

May 06, 2023

Sales Dept needs revamping & Sr Mgmt needs more customer retention tactics. More cyst care & xtra service. It’s not there since 2021. It’s not 1995-2005 era anymore. Look see observe & gain customer confide More

by omegastar7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
4.0
This rating includes all reviews, with more weight given to recent reviews.
J.R. Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None
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May 09, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello omegastar7, Thank you for sharing your thoughts and concerns regarding our focus on customer retention. We appreciate your feedback, as it helps us understand and address the needs and expectations of our customers. We are committed to being responsive while working towards achieving complete customer satisfaction. To continue this conversation, please reach me at kblackwell@sampack.com or 972-221-2900. I look forward to hearing from you. Sincerely, Kelly Blackwell, General Manager

May 03, 2023

Informative knowledgeable friendly helpful I will definitely come to them when I am looking for my next car. More

by Redsullivan54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Jackson
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May 04, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Redsullivan, Thank you for rating your Five Star Ford Lewisville shopping experience. We look forward to seeing you again. Don't hesitate to stop by or call us at 972-221-2900. We appreciate the chance to help you with your vehicle needs. Best Regards, Kelly Blackwell, General Manager

May 03, 2023

Great experience! Highly recommend! I first contacted them in the morning, and had the deal completely done over text and drove my new truck off the lot within an hour More

by Jon Shedden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny, Syed, Hugo Peralta-Bustos, Kelly Blackwell
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May 04, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, Jon, on your truck purchase at Five Star Ford Lewisville. Hugo and I are always available for your technical or care questions at 972-221-2900. We want to make owning your new Ford the best experience. Thank you for your business and high marks. Sincerely, Kelly Blackwell, General Manager

May 02, 2023

Have used this dealership for several years and their service department. Michael Bratcher and Zack Nixon are excellent. More

by Rcsc28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Rcsc28, Thank you so much for taking the time to acknowledge Zack, Michael, and Five Star Ford Lewisville. Your total satisfaction with our services and vehicle care is a priority. We appreciate your loyalty and we look forward to seeing you again. Best Regards, Kelly Blackwell, General Manager

April 29, 2023

Was able to make appointment the day before And service was great. Would repeat this again More

by Dconnal1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy
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Apr 30, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for scheduling your vehicle service at Five Star Ford Lewisville, Dconnal1. We hope we hear from you again at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

April 28, 2023

The service was excellent. When my car wasn’t ready by the expected time they offered me loaner car. More

by preshataylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joan
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Apr 29, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Preshataylor, At Five Star Ford Lewisville, we do our best to get our customers and their vehicles back on the road as soon as possible. When your Ford needs future care, we look forward to hearing from you at 972-221-2900. Thank you for your business and high marks, Best Regards, Kelly Blackwell, General Manager

April 28, 2023

Julie Collins provided us with excellent customer service after our Escape needed a new engine. She was able to arrange everything through our extended warranty plan and kept us constantly updated on the pro More

by Rod A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collins, Julie
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Apr 29, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Rod, Thank you for recognizing Julie and Five Star Ford Lewisville. Customer focus is a priority and we hope to be of service in the future. Reach Julie and our techs at 972-221-2900 any time. Sincerely, Kelly Blackwell, General Manager

April 26, 2023

Ron Romano was my service advisor and he was great. He was there when I pulled up and took care of my pickup right away. Found the shuttle person for me and I was back home in 15 minutes. Ron called me More

by danny.patton88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you danny.patton88 for recognizing Ron and the Five Star Ford Lewisville service center. We want you knowledgeable about your truck, so don't hesitate to call 972-221-2900 with questions. Safe travels and we hope you count on us again. Take Care, Kelly Blackwell, General Manager

April 26, 2023

As always. Ron Romano get me in and out and took great care of me More

by Mike.carter2Mustang-GT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Mike, Thank you for your continuing to choose the Five Star Ford Lewisville service team for the care of your Ford. Between visits, Ron can be reached at 972-221-2900 for maintenance or repair concerns. We are here to help with all of your vehicle needs. Best Regards, Kelly Blackwell, General Manager

April 24, 2023

Very knowledge and professional great job let me know what items I needed to do next time More

by Michaelsydis7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter York
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Apr 25, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Michael, Any time you need Peter's or our techs' advice, give a call at 972-221-2900. We want you to be knowledgeable about your Ford and comfortable during your travels. Thank you for endorsing Five Star Ford Lewisville. We look forward to seeing you again. Thank you, Kelly Blackwell, General Manager

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