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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,261 Reviews
"Family owned and operated, Sam Pack's Five Star Ford Lewisville, offers a pleasant purchase and repair experience for everyone. We take great pride in what we sell and stand behind our large selection of products - all with a Non high pressure sales philosophy. Come see the difference for yourself."
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,261 reviews

October 19, 2022

The customer service Ron Romano provides making sure everything is complete and that my truck is ready to perform until the next service maintenance is needed keeps me coming back to Five Star Ford of L More

by jeffreycrockett10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Jeffreycrockett10, We are grateful for the opportunity to help you care for and enjoy your truck at Five Star Ford Lewisville. Ron and our techs are available at 972-221-2900 any time you need advice. Safe travels! Take Care, Kelly Blackwell, General Manager

October 18, 2022

My Service Writer, Ron Romano, is terrific, very knowledgeable, and the very best at communicating. Everyone at The Sam Pack’s Five Star Ford works together, are helpful, an is just a great atmosp More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Jim, for taking the time to rate your Five Star Ford Lewisville service experience. Your complete satisfaction is always the goal. When you need Ron and our techs' advice, give us a call at 972-221-2900. We welcome the chance to address all of your vehicle concerns. Safe travels, Kelly Blackwell, General Manager

October 18, 2022

Each time I take my vehicle in for routine maintenance they make me feel like family. I'm kept informed of what is being done including the approximate time of completion. Thank you Pete!!! More

by KO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
Oct 19, 2022 -

Sam Pack's Five Star Ford Lewisville responded

KO, Your loyalty to the Five Star Ford Lewisville service department is appreciated. Thank you! Reach Pete for advice any time at 972-221-2900. Whenever you have questions, give us a call. Best Regards, Kelly Blackwell, General Manager

October 18, 2022

I could not believe how fast they got my vehicle cleaned up and ready to go,y sales men was good, finance did a great job in getting my payment to where I needed it to be More

by tmfire1803
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe Albasha
Oct 19, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations on your purchase at Five Star Ford Lewisville, tmfire1803! To help you fully enjoy your Ford, stop by or reach Moe and Zack at 972-221-2900. Customer satisfaction continues long after the sale. Thanks for your business and review, Kelly Blackwell, General Manager

October 18, 2022

Your staff is amazing I was coming over from Ford Autonation in Frisco very frustrated with their service and was welcomed and treated by your service staff in the best way possible. I will definite More

by arturo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie (amazing), Annette Congrove
Oct 19, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Arturo, The Five Star Ford Lewisville service staff continues to be available for your maintenance and repair questions at 972-221-2900. Don't hesitate to call when you have concerns with your Ford. Thank you for recognizing Annette, Zack, and Julie. We appreciate the chance to work with you. Best Regards, Kelly Blackwell, General Manager

October 17, 2022

They got my radio fixed very quickly. Thank you Tory and Annette for getting it fixed. More

by Ac14renfro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Oct 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Ac14renfro, We always appreciate hearing from our Five Star Ford Lewisville customers. Thank you for recognizing Tory, Annette, and our service department. Whenever you have repair or maintenance concerns, we hope to hear from you again at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

October 16, 2022

Great service advisor. Quick turn around. Friendly and fast. I will definitely use you again. More

by dougcrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Dougcrow, We are proud to serve your auto needs at Five Star Ford Lewisville. Between visits, Zack and techs welcome your questions at 972-221-2900. Knowing you are fully enjoying your car is our goal. Best Regards, Kelly Blackwell, General Manager

Oct 17, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Dougcrow, We are proud to serve your auto needs at Five Star Ford Lewisville. Between visits, Zack and our techs welcome your questions at 972-221-2900. Knowing you are fully enjoying your car is our goal. Best Regards, Kelly Blackwell, General Manager

October 16, 2022

Excellent service. Kept me informed of the status. Let me know of the cost and time it would require. More

by Charlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Charlie, When it comes to vehicle care, we want our Five Star Ford Lewisville customers fully informed. Thank you for sharing your experience with our service department and please call us any time you need our advice at 972-221-2900. Safe travels! Best Regards, Kelly Blackwell, General Manager

October 14, 2022

This was my first experience with this location and it was a pleasant experience. Mr York will be my service person in the future. More

by christopherheath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Oct 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Christopherheath, We appreciate hearing your Five Star Ford Lewisville service visit went well. We hope you continue to reach out to Pete and our techs at 972-221-2900. We are here to help you enjoy your Ford. Thank you, Kelly Blackwell, General Manager

October 14, 2022

My service person did a great job of improvising w/out a tool he didn't have in the mobile unit. He explained the bushing recall we'll & checked my filter b/c my car just dies w/out notice.He also noticed More

by Carolin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept/mobile mechanic
Oct 15, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Carolin, for choosing our Mobile Service! At Five Star Ford Lewisville, we do our best to make vehicle service convenient. When you have future maintenance needs, reach us at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

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